"WORST SERVICE EVER"

If you're looking for a good delivery service, look elsewhere. These guys are the most unprofessional company I've had the misfortune to deal with. Not only very unhelpful over the phone, but rude to go with it. Trying to get some customer service from these guys is like waiting to ride a unicorn.

"I wish I could give 0 stars"

I wish I could give 0 stars. I have NEVER known a company more incompetant than this one. They tried to deliver THREE times and couldn't find the commercial address- keep in mind we have 317 units and I get over 15 couriers a day! I called them FOUR times and each time they said they would try again. They PROMISED to get the driver to call me if lost again. THEY DIDNT CALL. THEY JUST TOOK IT BACK TO THE WAREHOUSE AGAIN. Then the best bit of the story is i tried to call them, Nikki answered i explained the situation and asked to speak to a supervisor SHE SAID NO AND SHE HUNG UP ON ME. BE WARNED

"Got to be the worst courier company in…"

Got to be the worst courier company in Australia, a week late and contacted them and was told I would have to wait, my consignment still not processed and no eta. Staff rude and arrogant. Meanwhile still waiting! Needed item a week ago when delivery was promised! DO NOT USE THIS COMPANY!!!

"staff hang up on you very rude little…"

staff hang up on you very rude little rags hunter and their ego offshoot bunch of crooks and i hate their accounts team makes you hate them more . dont deserve even one star they too lazy to contact seller to fix payment ,they dont respond to seller so they basically saying they stole my bike .my bike is rare i ever see it for sale god help you .

"Shockingly poor courier - would avoid at all costs"

I would give this courier a 0 if I could. Really poor customer service. I haven't received my order and despite being well overdue the ladies on the support line are rude and unhelpful. One lady hung up on me today when I expressed how concerned I was that my delivery still hadn't come. This is an essential item when I ordered it the company displayed on there website that I would have it within 6 working days. It's now been a month and this is because 'there are no drivers in my area' - This is a central area of Melbourne about 10 minutes away from the city. I honestly think companies need to avoid using this service as it will only lead to requests for refunds and severely unhappy customers. This courier would be a liability for your company. At this point I am wanting a refund as I have no confidence that my order will even turn up.

"8 days from Melbourne to Tassie and…"

8 days from Melbourne to Tassie and still counting. The customer (dis)service (dis)informs that there was a delay but I truly believe that a dead body would've washed ashore 11+ days from Melbourne to NW Tassie FOR FREE! Their Tracking Site informs(?) that the parcel is in Devonport since the 25th of February! Not happy and the worst part is that you can not pick the courier company at the time of purchase, and/or by experience all couriers are this bad in Tassie???

"There is nothing express about Hunter Express"

There is nothing express about Hunter Express at all.
Definately would not recommend this company at all. Absolutely useless and the customer service staff are a disgrace. An item was supposed to be delivered a week ago. Called with no ETA for delivery then the next day was scanned as on board for delivery. within an hour was returned to the depot undelivered. Called again to find out why it wasn't delivered to be told it will be delivered tomorrow. The next day was still not delivered. Called again with no ETA it may be delivered next week. WHY SHOULD I PAY OVER $200 COURIER FEE FOR SOMETHING THAT CANT BE DELIVERED WITHIN A WEEK OF THE ESTIMATED DELIVERY TIMEFRAME and with no help from the company I will be processing a chargeback on the payment.

"This is essentially a failed company"

This is essentially a failed company. My consignment was partially delivered after 7 days, but the remaining part is a month overdue. Speaking to Hunter Express they have zero sense of urgency, and just make excuses. They have clearly lost the item but won't admit it, and just tell me to wait while they "check" their warehouse. Avoid at all costs.

"Missing Queen Bedhead left Brisbane 03/12/2021"

Picked up Bedhead on the 3/12/2021 in Brisbane arrived in Melbourne on the 9/12/2021 then sat around till I put up a review. Was told it was sent to wrong depot on or around the 18/12/2021 and would take 3 to 4 days to reach me in Hobart. Xmas went and still tracking showed no update so rang Road Runners in Hobart 7/1/22 only to be told they had around 10 packages from Amart all with numerous different addresses on so they sent all them back to Amart. Understanding how freight companies out-source work each would label the boxes themselves hence why mistakes happen but to date Amart have not received my Bedhead back in Brisbane as yet. Can't call them and they don't answer back via email and Amart waiting to get a reply from Hunter Express to the whereabouts my Bedhead is. I can only hope and pray it turns up one day as I own it not Hunter Express.

"No customer contact"

I ordered a product it was collected on 4th of January from purchaser in Melbourne.
It is now the 17th and tracking shows it hasn't left thier melbourne depot.
It has to come to WA I have tried email, phone also went back to purchaser they to are waiting for a responces. I need this item very soon or there will be no point in getting it. Can anyone help.