"Substandard is their motto"

Dear Hunter Express,
As you deliberately make it impossible for your "valued customers" to register issues through your website, I am using the only method of contact you provide.

Contrary to what your website boasts, I have found your organisation to be anything but customer friendly.

In regards to consignment CHPxxxxxxx:
The disregard for other persons property on display by your organisation is not acceptable.
1.There is and was someone home at this address, the driver was too lazy to check, so the terms of the ATL have been breached
2. The parcel which weighs 30+kgs was left out on the street, ie, the driver couldn't even be bothered to take it onto the property, so again the terms of the ATL have been breached as the delivery was not left in a safe place,
3. The person who lives there (permanently on the property) is an invalid and there is no way she can carry/drag a 30+ kg parcel from the street to the house which is about 50 metres away, let alone drag it up stairs.

This is not the first time we have had substandard service from your company. Pride in your work is clearly not part of the company motto. I will be passing this feedback onto the company we purchased the goods from.

"Beware of Hunter Express"

Beware of Hunter Express – A Shady and Irresponsible Company!

Last month, I received a delivery from Hunter Express, and their reckless driver demolished half of my sandstone wall in the driveway. Since then, I’ve made countless attempts to contact the company to address the damage and compensate me, but they have blatantly ignored my letters and multiple emails. Their complete disregard for responsibility is appalling.

To make matters worse, when confronted, the driver claimed he didn’t even have a license! Miraculously, he "found" it only after I threatened to involve the police—highly suspicious behavior for a supposed professional delivery service.

This company’s dishonest tactics and shady operations have now forced me to take legal action. I urge everyone: DO NOT trust Hunter Express with your deliveries. Their negligence, deception, and refusal to take accountability should be a massive red flag for anyone considering their services.

"You pay to have a parcel delivered…"

You pay to have a parcel delivered doesn't happen in griffith you have to go and pick it upfrom griffith freight.i only live 20 mins from town that's great service not

"DO NOT USE THEM!!!!! EXTREMELY Poor Service "

DO NOT USE THEM!!!!!
Delivery 3 weeks late. Arrived yesterday with 2 of the 3 boxes, they had no idea where the 3rd box was. Took the 2 boxes back and stated can't leave if the order is not complete. I called them, they said they'd escalate to Manager and get them to call me and never heard anything. Called again today, they said the driver broke down and left us message - total lie, because I spoke to the driver myself. No message was received at all.
2 out of 3 items delivered today while I was on the phone to them (despite saying they couldn't do that yesterday!!! They hung up mid conversation while I was clarifying with the driver about the 3rd box.
Now trying to say there is an issue with the scanning of the 3rd item and they will try to get delivered, but not sure how long that will take. Let's see how ling this takes. Very Poor Customer Service on the phone and blatantly lied to me to cover up.
Asked to speak to a manager - they refuse to make contact with us. Have escalated to the Ombudsmen to get delivery fee back and potential compensation for missed client business as a result of poor service from them.

DO NOT USE THEM!!!!!

"ATROCIOUS!"

PLEASE DO NOT USE THEM! They'll damage your goods then deny you of any compensation. Packages go missing then appear weeks later, broken. Their response is pretty much 'Oh well, sucks to be you' because you didn't take all the special warranty which doesn't cover your goods anyway. The back of the delivery vans look like a bomb went off in there, fragile packages thrown all over the place, disgusting company.

"Terrible bulk delivery service"

Terrible bulk delivery service. Unable to receive delivery for 3 weeks despite weekly phone calls, and multiple phone calls on the day of the schedule delivery

"This is the worst of the worst…"

This is the worst of the worst companies to ever use for any Delivery nationwide. They don’t know how to deliver and their drivers are incompetent. Do not use them whatsoever. You get your Delivery promise to you but three weeks later it hasn’t been delivered. The drivers don’t know what they’re doing so word of advice. Do not use these people.

"Hunter NON express!"

Worst experience with a courier company in my life! Firstly, they lost part of the package (excuse - they only received 1 of 2 packages - not true, then the driver could not find my address (excuse - new driver), then they delivered half of the delivery after my constant harassing with phone calls (this time regular driver who was told the rest was already delivered - not true), finally after nearly 3 weeks - I have received the full delivery. PS Harry who was the regular drive was great and ensured that the final package was delivered first in his run - thanks Harry

"Rude pathetic delivery service. "

I had a mattress delivered bought through BIGW on Sunday morning without warning. Driver just rang door bell and dumped it and ran off. I tried calling out to him to ask if he could help me bring it in as I have just had spinal surgery but he just shouted get a neighbour to help and drove off.

"Absolutely unacceptable service"

Absolutely unacceptable service. This company lost my pallet and offered no assistance whatsoever—zero. For an entire month, they showed no interest in resolving the issue and made no effort to locate it. Their staff was consistently arrogant and unprofessional, providing only scripted, meaningless responses. Instead of offering solutions, they accused me of being a nuisance and even threatened to block my number if I called again. The lack of accountability, professionalism, and basic customer service is appalling. Avoid this company at all costs if you value your time, belongings, and respect