"97% of the time deliveries are done on…"

97% of the time deliveries are done on time with no issue. 3% either go missing or are delayed but that happens with most bulky freight couriers. Generally a good experience using them.

"DO NOT USE THEM,SENT A LARGE BOX FROM…"

DO NOT USE THEM,SENT A LARGE BOX FROM MELBOURNE TO SYDNEY,TURNED UP TOTALLY WET WITH WATER POURING OUT OF THE BOX WHEN DELIVERED

"Communication lack of"

Communication lack of, parcel delivery what a joke, was to be delivered to Geelong from Sydney via Perth, three weeks wait so far, and still counting.

"I would give minus if possible"

I would give minus if possible. Parcel was sent from Sydney to Melbourne. It is almost a month and not yet delivered. I have called the customer service multiple times with no definite answer on delivery date. My parcel has travelled across Australia.

"Not deliver when they said"

Not deliver when they said I asked if I could pick it up they said it would take a week extra if I wanted that and it would be delivered on Tuesday well here we are not getting a delivery on Tuesday! Then excuses of back logs well I don’t care you’ve lied to me and over promised under delivered. I agree if I could give them minus stars I would cause they don’t even deserve the no stars -5 starts for this waste of time company!

"Words cannot express how bad they are"

Words cannot express how bad the customer service I just received was. Clearly those working in the call centre must be under a lot of pressure to be so rude, or simply don't care. But my experience on the phone today was truly awful!

"WORST Customer Service ever! Stay Away"

I ordered 2 Recliner chairs online. When I tracked my shipment arrived in Sydney, I called to ask when delivery will be so I can make arrangements to be at home when it comes. Customer Service (CS) told me they do not as a policy guarantee when delivery will take place. I then wrote to request a delivery date noting that I will be away on holidays which seemed fair at the time. Request was acknowledged. When the day came, I called to confirm, the answer given was a rude "Not today", told "this conversation is finished" and then hung up on me. Delivery not done at time of this writing. No obvious effort to find a solution to the issue as would be expected from a "Customer Service team".

"If I could give this company no stars i…"

If I could give this company no stars i would. Spoke to two customer service people, Nicky and Shelley and both were so rude. Would not assist in anyway possibly, and when i asked to speak to a manager, Shelley said there was no managers currently available and when i said i'd hold, she hung up. Nicky said there were no managers at all in. No customer service what so ever. I had prepaid for a pick up by them, which their driver refused to get, as there were trucks ahead of him waiting. Richard Tesoriero, you should take a serious look at how your drivers and staff speak to your corporate clients

"Terrible Service"

I was at home on the day they delivered the consignment, but no one rang my doorbell. They came to my property five times without prior arrangement and refused to contact me when they were outside. They never called to schedule a redelivery date but simply redelivered whenever they wanted. How can I receive my consignment like this?

I called the customer service team, but they hung up on me twice while I was still talking. Even the manager did the same. They did not

I was at home on the day they delivered the consignment, but no one rang my phone. They came to my property five times without prior arrangement and refused to contact me when they were outside. They never called to schedule a redelivery date but simply redelivered whenever they wanted. How can I receive my consignment like this?

I called the customer service team, but they hung up on me twice while I was still talking. Even the manager did the same. They did not apologize but blamed me for wasting their money on five redelivery attempts. I buy a lot online and did not know what was in the consignment. When someone finally called me, I confirmed if it was okay to throw the package over the fence, and the lady said it was. However, the customer service team later told me it was too heavy to throw over the fence.

If you knew it was heavy, why did you agree to my instruction and continue with redeliveries without contacting me for alternative arrangements? Why didn’t you ask me for a date when someone would be home? I didn’t know the redelivery dates or when the driver was outside!

I will never receive any consignment from Hunter Express again, even if I am at home on the delivery day. This is a rubbish company with rubbish customer service! I look forward to seeing this company go out of business.

"Awful experience …"

If you are having furniture delivered by Hunter Express - BEWARE. Their drivers do not go through doors - literally. The closest I could get the driver to place the four heavy boxes containing a bed was outside the front door. When I asked why he couldn’t put it inside he said, “we’re the cheapest couriers, that’s our policy.” There was no way I could lift those boxes myself so I then had to find someone to help me. The only reason that I can see companies use this courier is to make money on delivery costs. If this is the way customer service is going in this country we are in big trouble!