"Appauling Customer Service"

Appauling Customer Service

Drivers consistently lie about receiving an 'incorrect address' and therefore not able to deliver even though the address supplied was incorrect. LuxoLiving advertised delivery in 3 to 10 days yet they fake their way through this commitment by saying incorrect address details are supplied.

Hunter Express nor LuxoLiving were interested in my complaint and essentially informed me that they'd deliver when they were able to. So I could be waiting days, weeks, months...... I've tried escalating with no result. I get promised callbacks, nobody calls back.

"Driver not in the Area- 5 Day Horror"

Waited 5 days for a pick up from my Company for an order we needed dispatched urgently and everyday the pickup was scheduled for, the would send an email saying that a driver is not in our area and that they will schedule it for the following day. I ended up cancelling the order and rebooked with another company because how do i know that they will ever have a driver in my area.

Plus, its the worst reasoning I have ever heard. If you haven't got a driver in the area, send 1 or don't offer your services to my area.

I might have potentially lost a new customers ongoing business because of this debacle.

Will never use Hunters Express again after this horrid experience.

"Useless, stay away from them!"

I paid $36 in shipping fees and was told to expect the delivery on 8-9 Feb, heard nothing from them until 8pm on Feb 9th, where they emailed me and said my parcel was delayed until the 14th.

I had a random phone number incessantly calling me while I was at work today, so I answered. It was a courier who was outside my old address (my fault) with my delivery. I informed him I had mistakenly put my old address and he said no problem, call the Hunter Express hotline and they can reroute the delivery and I’ll drop it off tomorrow. So I called, the sour old woman who answered the phone was incredibly rude, sounded miserable and told me that I need to contact the seller and ask them to call Hunter Express to reroute the delivery. How stupid! So I contacted the seller and guess what? They told me to call Hunter Express!!!

I hadn’t even heard of Hunter Express before now but if I’d known and read some of the reviews I would not have purchased from someone who uses this company, their couriers don’t know what’s going on and customer service is awful!

"minus 5 stars, incompetent"

If I could give minus 5 stars, this would show my anger at this company.
My order from the floor guys has been sitting in their depot for 8 days and the excuse is that they only or possibly only deliver in our area once a week, and they can have an extra 3 day window of their estimated date of delivery so I am "over reacting" the customer service member hung up on me and I called 3 times on this order, to be told that I should take it up with the shop I purchased the item and they can ask on my behalf...well what I complete waste of time that was as they had a story they would - the following was a text conversation from the Floor guys to say they were told the delivery would be today, to only see its not on the road at all.
After this rang Hunter again who preceded to yell at me that the Floor guys did not call and I am making trouble and I was lying - again they hung up quite bluntly.
As I am regional I understand that I might have to wait for a delivery but if the expected date is the 5th to 8th of this month and today is the 8th and I ask where it is, with an excuse they can have 3 more business days to deliver it, then they "escalate" the service - then why not add the 3 days extra in the estimated delivery dates! Using here say is completely incompetent.
On this I wont use purchase from any company that uses this delivery service. I dont want this drama again.
Still waiting on my delivery!
DO NOT USE!
Hope they go insolvent

"Pure incompetence"

Firstly - don't blame the staff, I think they are just as much a victim of very bad processes and bad resource management - that's on their management. This resulted in a litany of failures including - 1) driving all the way to my Australia Parcel Collect address - realising they couldn't deliver it - so taking a picture of the post office and marked it as "sorry you weren't there" - and carded the delivery. I mean, if you know you cant deliver to Parcel Collect - why not call and ask for an alternative address - instead of driving ALL THE WAY OUT THERE, to take a photo of the Post Office!?!? - 2)Oh sorry, Staff are on annual leave so we can't redeliver for a week. 3)Your driver is an hour away (automated email), 4 hours later, oh sorry we ran out of time so we have to go back to our depot (whilst I watch my delivery circling around my suburb for the whole day). 4) Our website has crashed so we can't tell you anything.

I lost countless frustrating hours trying to get updates.

If you get a successful on-time delivery from this company, consider buying a lottery ticket because you will win something, or happily walk out in a thunderstorm because you wont get hit by lightning / go for a swim in the ocean because you wont get eaten by a shark.

"Very poor delivery service"

Very poor delivery service. First driver dropped off wrong order, ran off and drove off I was trying to question what had been delivered. Then I looked at sticker and rang the correct customer - who said she would send him back - then he ran down separated the package - ignored me when I asked a question and pointed out his error. Then entail saying I had signed for delivery which was untrue - this was a fake signature and showed the driver was cutting corners.
Service from this driver needs to improve - be more careful and not lie.

Overall terrible service.

"How is this service operating"

How is this service operating, worse service ever, been waiting for two weeks longer then expected so far and it’s only an hour away? It was a birthday gift , it never showed up.

"It take too long to deliver"

My parcel comes in 3 quantities. And take almost 2 weeks to deliver the 2 parcels and almost 3 weeks i havent receive the last parcel and it still in their depot for 4 days until now. Even the customer service are not good.they will just create tickets and no actiong happens

"Appalling service"

Appalling service - I purchased a weight bench on the 26th December, that item was shipped on the 29th Dec with a sms advising tracking details and a link to Hunter Express app. Details from app show my item left Melbourne on 2nd Jan, then on the 3rd Jan, was in Sydney, then on the 8th Jan was in Canberra for some reason and up until today which is the 24th Jan has now been misdirected to - Canberra. Not sure how it can be misdirected when according to the app, my item has been in Canberra since the 8th Jan. The person who I spoke to on the phone said the item wasn't in Canberra but was actually in Sydney and got sent to Canberra - hence misplaced and they cannot give me a date of when it is likely to be delivered. From a previous phone call to Hunter Express to get an update or any update I was also told there was a shortage of drivers. If I could have given zero stars as a review - then I would have.

"The worst courier I've ever used"

The worst courier I've ever used. I arranged for a collection at my property, flying interstate specifically for this. Despite assurances from Hunter Express on multiple occasions, their driver failed to show up for four consecutive days. They can't even tell you whether it's going to be picked up until the driver plans their route (until 12), so you wait all morning just to find out whether they're even going to collect your parcel, and even when they say they're collecting it they don't bother turning up (for four days in a row until I eventually gave up).

This lack of service forced me to hire a van, pay for self-storage, and plan another trip to resolve the situation. The entire ordeal was highly stressful, inconvenient, and costly. Extremely disappointing service.