"A good sofa but bad communications around delivery"

Staff were helpful when we chose our sofa in the Chiswick store. Communication while we were waiting for delivery of the sofa several weeks later was more frustrating, as it wasn't ready in the week they had told us it would be, and they seemed unwilling to commit to a day it would be ready, passing responsibility to the courier.

The couriers themselves were even more frustrating, and I would strongly suggest LoungeCo switch supplier for this. We got two inaccurate messages from Rhenus the courier on the day of delivery, making us wait at home for a delivery that didn't arrive. When I called the driver directly, he was miles away and still had several deliveries to make before ours - he was equally baffled by his office giving us such inaccurate information. He and his colleague delivered and set up the sofa perfectly, however.

The sofa seems great thus far but it's only been a couple of weeks so you'd have to check with us in a few years to see if it's stood the test of time...

"Excellent Customer experience from start to finish!"

I want to start this review by expressing how much i hate choosing sofas! I am clueless when it comes to fabric choice, size, style etc. My old sofa was looking a little shabby and dated so I couldn't put the hunt for a replacement off any longer. Google searched sofas and I discovered the Lounge Co.

Went along to their Showroom in Chiswick, West London. I was greeted by Helen and Momo. They both made an experience I was dreading a real pleasure. They really knew their stuff and seemed genuinely invested in my project. If anybody from the Lounge Co reads this review, could you be sure to pass my thanks onto the guys at Chiswick as they went above and beyond!

Dealing with The Lounge Co has been seamless. From placing the order to taking delivery has gone without a hitch. If you're thinking of trying these guys out I would recommend you do so!

"Outstanding experience, great furniture."

Staff were wonderfully helpful, the item arrived right on time and exactly as ordered. An all around tremendous experience :)

"High Quality & Great Value"

Once again The Lounge Co. made and delivered our order on time and to the high standards we have come to expect. Bravo - won't be shopping elsewhere.

"Excellent quality and customer service…"

Excellent quality and customer service is brilliant! Arrived earlier than expected

"The sofa is excellent, it's just the delivery."

The sofa, a large corner one, is lovely. Gorgeous in fact. So comfortable and feels really sturdy yet soft and inviting. I'm sure, one day, the delivery will mellow in my mind. It did, however, give me a great story for after dinner speeches.
Rhenus Home Delivery took one look at our terraced doorway and said "We can't get it in there".
Lets get it out of the van and see the problem, I asked. The sofa had a wrap around plastic bag with all the cushions inside, making it rather large.
Let's take the cushions out and it'll make the job much simpler, I said.
"No, no, no"! I was told, "we can't unwrap it outside"!
I realised I was going to have to take them through a condensed course on dynamic problem solving, positive thinking and customer relations.
"Right" I said, "firstly, this sofa is going to get up those 4 steps and through that doorway, you can either leave it all here on the pavement and watch me struggle by myself, or you can help"
I started to remove the plastic bag holding it all together, when I was grabbed by the arm and told I can't do that.
"Ok, I understand you may have some sort of policy to not unwrap items outside, but it's a beautiful day, this is going to happen and you may even film me doing it, to cover yourself"
Once I took out the cushions and carefully took each one inside, the weight of the sofa halved and they easily got through the door, still in it's own plastic wrapping.
The sofa, being a corner one, had a second section with all the same issues. They had taken their training well, and let me get on with it.
It's amazing what can be achieved with positive thinking.
I'd definitely get more furniture from The Lounge Company, but I'd negotiate who they use for their delivery.

"Love our sofas!"

I order a Bronwyn sofa and snuggler through furniture village. They arrived on time and we love them. They look amazing and are so comfortable. We had a terrible experience with DFS sofas recently and the quality of the Lounge Co is so much better. The customer service from Esther was fantastic too.

"Exactly as described"

Exactly as described, delivery perfect also

"I bought a sofa"

I bought a sofa, quick delivery. Good quality, good service, easy to assemble, everything is good.

"It just worked"

Unlike Sofology, they shipped the sofas I ordered using the correct material.