"Great service, good quality/price ratio and quick delivery"

If you are in need of any furniture piece, this is the place to go. Paulina is so knowledgeable and helpful. Bought one of the speedy sofas and delivery easy quick and smooth. Great quality piece and looks beautiful in my living room. Definitely recommend.

"Beautiful sofa"

I searched a lot of sofas, I was lucky I got a lovely chaise sofa in the sale its beautiful and great quality

"Very happy with the overall experience!"

Absolutely love the sofa, lovely customer service and a perfect delivery! Overall super happy with my purchase and overall experience, thank you!

"Easy to order"

Easy to order, came quicker than expected and delivery was excellent.

"Excellent delivery service"

Excellent delivery service. Made on time and arrived as described.

"Would highly recommend Lounge Co"

Got a beautiful chaise sofa and giant footstool at a bargain price in the spring sale, fantastic quality lovely fabric and comfortable! Thank you Lounge Co it took me months to find the right sofa and I finally found it

"Damaged on delivery"

Unfortunately one of my sofas I ordered from the lounge company was delivered with a relatively large hole at the back.
This was 5 weeks ago and I am still waiting for a repair with no compensation offered.
Very disappointed

"Great selection"

Great selection. Lovely experience in store. Great customer support ( had to clear out a misunderstanding on our rush order and the lovely HQ staff were on it, super fast). I’d have liked that they accepted AMEX though

"Great sofa and great buying experience"

Great sofa and great buying experience! Even let us exchange it for a smaller one when the original didn’t fit.

"Expensive mistake :-("

I bought my sofa online (during late lockdown) but was able to view and sit on a similar sofa at Furniture Village and I was happy with it.

I couldn’t fault the customer service I received and the delivery was fine.

Within 2 weeks I was finding the sofa really uncomfortable. The cushions were hard and flattened to nothing. I contacted the company who sent a technician, they said there was no manufacturing fault but the issue is that the cushions are feather wrapped foam. The Lounge Co kindly agreed to replace the main cushion of the sofa along with 2 back cushions. Unfortunately they were the same and I had the same issues.

I contacted the Lounge Co again and they said I could buy new cushions that were foam only and should offer more support. Sadly I can’t afford to do this and now I’m stuck with a horrible uncomfortable sofa that I hate! I try and use all manner of cushions to prop myself up but my neck and back are constantly sore. I had a sofa from Harvey’s for 11 years before this and it was amazing, I only replaced it as it looked dated! I wish I had kept it and not spent £2k+ on this mistake.