"A seamless customer service experience"

A seamless customer service experience, from point of sale online, to the delivery crew who were very professional and customer centric. Thank you.

"I love my new sofa"

I love my new sofa, the quality is amazing, feels and looks so nice.
The guys who delivered my sofa where very friendly and helpful.

"Excellent sofa"

Excellent sofa. So well made and comfortable. We absolutely love it.

"Be careful what you are told!"

We bought a Lounge Co sofa from Furniture Village. It is a large chaise sofa. There was not one on display but were shown it on line; as we wanted a particular width and this fitted perfectly. There was a smaller one on display we tried. We were recommended (and told) that the cushions needed minimal dressing, they were firm etc and we made the order. When the sofa arrived in November we started to have issues with the cushions ..after months of calling, chasing, visiting the store and emailing; Furniture Village finally acknowledged we had been mis-sold the wrong cushion inners and they had a set of fibre wrapped inner cushions replacements made. These were fitted a couple of months ago. On arrival of being fitted (the fitter also saw but said it would settle) we have had issues with them; the cushions are now lumpy (told this is chanelling?) and we cannot get rid of the lumps. You can physically see the lumps on the sofa and when you run your hands over them you can feel all the bumps. They have not settled at all! We have called Furniture Village to basically be told "that is what they are like", we have called Lounge co who had no interest as we bought it from Furniture Village! So we are now stuck with a sofa with lumps and bumps...and it was not cheap. No one seems to want to take responsibility nor help or advise us! Two stars given as the velvet fabric is lovely. Shame it is so uncomfortable and an utter waste of money

"Happy customer"

Absolutely over the moon with my new Rose sofa, easy, fast delivery, the sofa is good quality and vry comfortable.

"Great customer service team .Fully kept…"

Great customer service team .Fully kept up to date throughout my order .Nothing was to much and they went above and beyond to ensure a smooth delivery.
I can not thank this wonderful company enough for the excellent service I received and my beautiful sofa is absolutely stunning .
I would highly recommend this fablous furniture company.

"Quality furniture, nice team but leg not attached straight"

Delivered & ordered by really helpful people, decent quality chair - I ordered the foam pad as I didn't want to be turning it every day but it is quite firm. Not the companies fault as I didn't try it in the show room. The only reason I have given 3 stars is one of the legs looks very poorly attached, it's at a different angle to the other & is loose. I've tried to tighten it but it is not sitting straight ie gap at the top on one side. I'm hoping lounge co will rectify this as I'm scared to sit on it & cause damage! It's usually because the holes drilled are not straight - I had the same problem years ago with a DFS sofa I'd ordered, so I don't think it's nessecarily a poor reflection on the company, just one of those things but it the guys that put on the legs must have noticed? However they had an awful lot of deliveries to do in one day so I think they were stressed & hot!

"Sofa fabric with a hole in it."

Ordered a chase corner sofa from this company through Furniture Village. Finally delivered yesterday, delivery men said to vacuum the sofa as there was lots of white fluff from the packaging. Noticed a mark which I thought was fluff to discover the velvet has a hole in it. Waiting for Furniture Village to get back to me Monday to try and sort it out. Not impressed. The Lounge, Co should have quality checked the sofa properly before dispatching to Furniture Village.

"Brilliant sofa"

Brilliant sofa, brilliant service!

"Bit of a problem at first when the…"

Bit of a problem at first when the fabric I chose went missing but resolved quickly. Customer service kept me well informed. Pleased with the sofa and hope it will wear well.