"Ripped sofa"

My sofas were both ripped. Offered repair which is not acceptable. Now have to wait three months. No follow up service. Awful service.

"We had excellent service and support…"

We had excellent service and support while choosing the sofas. Very patient and helpful staff. Thank you. Delivery was well organised, communicated and executed. Thanks again!

"Fantastic quality sofa"

Fantastic quality sofa, very comfortable, arrived within time frame, very happy

"Sofa is exceptional for the price"

Sofa is exceptional for the price, very well made! Looks beautiful. I’am delighted with this Sofa. The experience from ordering to delivery was smooth.

"Would recommend"

Love our sofa thank you :)

"Have had our lounge co sofas for 3…"

Have had our lounge co sofas for 3 years now and they are still as comfy and fresh as the day we took delivery of them

Couldn’t be happier to recommend these to others

"Brilliant service"

Brilliant service ! From the beginning till the end . Loving our new sofa !

"Really great service"

Really great service. Friendly staff, efficient and kept to all delivery estimates even through COVID times. High standard of furniture and very comfortable.

"Excellent from in-store visit to…"

Excellent from in-store visit to delivery exactly on time. Could not be happier with the service and our lovely furniture. 5 star rating all the way.
Stephen & Dee

"Be aware of poor customer service"

On my recommendation my daughter and son in law ordered a sofa and love seat from The Lounge Co.
What an absolute disaster this has turned out to be.
The sofa arrived and is a good quality item of furniture as expected. The trouble began when the love seat failed to arrive. It had been lost by the carrier. After a few weeks of very poor customer service my daughter was advised that the love seat would have to be remade. This meant another wait of several weeks. We were a little concerned about the possibility of the material being from a different batch and therefore a possible colour difference but were assured this would not be the case.
After a long wait the love chair arrived. The worry about the material was unfounded but the legs were a completely different colour and size to the sofa and were very badly fitted.
My daughter has now been advised there will be another 4 week wait for the appropriate legs to arrive.
Customer service has been very poor and having asked for some form of compensation the offer of the refund of the £60 delivery charge as a good will gesture for all of this anxiety and stress and the ridiculously long wait for the furniture was frankly insulting.
I honestly expected better of The Lounge Co.