"Exceeded our expectations"

Exceeded our expectations! We have bought from the Lounge company in the past and second time around our experience was even better.
Having not been able to try our new sofas in a store due to lockdown and ordering via their website we hoped that they would be every inch as stylish and durable. We bought 2 melody sofas, cushions and a footstool. They’re very comfy but firm and the perfect height. Delivered in 12 weeks as promised and the team at the lounge company kept us informed throughout the process.
Delivery was excellent and exceeded expectations as the team were able to unpack and fit the feet, despite us being advised this would not be the case.
First class service and first class Sofas, excellent value for money and we know from our previous purchase they will last. Can’t recommend the lounge company highly enough.

"Quick delivery and lovely sofa"

Quick delivery and lovely sofa. Only gripe was that collection of the old sofa was offered but then couldn't be fulfilled but not a major issue.

"Wonderful delivery drivers and an…"

Wonderful delivery drivers and an excellent product.

"Love the armchair"

Love the armchair. Customer support good. Kept fully informed about delivery.

"Excellent level of service from the…"

Excellent level of service from the Lounge Co showroom. All the sofas were available to see and try out and all fabric samples were readily available to take away. The quality of the frames and cushions were very good and choice of filling on most of the range. Ordering our choice of sofa couldn't have been easier. Their online website was easy to use and options on payments meant you could spread the cost. Email communications were quick and efficient. We received a delivery date very quickly after ordering. The delivery time was shorter than we were expecting which was good and we were offered a time slot a few days before delivery. The whole experience was very customer focused and efficient.

"excellent service"

excellent service

"Not very good"

Poor quality sofas with cushions that are not tailored correctly. The sofas were damaged when they arrived and customer services are only available by email!

"Our Sofa was delivered faulty"

Our Sofa was delivered faulty, you can’t speak to customer services only email which we did and still have received a response in over a week. We chase the store and they said customer service is busy and they will come respond as soon as they can. Very poor show to be hinest

"very nice!!!!!!!"

very nice!!!!!!!

"Never disappoint"

Never disappoint, great menus and reasonably priced. A chain that is always good to go to.