"Woeful customer service"

Woeful customer service, original order on January of three items, one arrived damaged and a replacement wasn't delivered until the end of July.
Unacceptable.

"Kept well informed re Covid 19…"

Kept well informed re Covid 19 restrictions. Delivery on time and handled well.

"Challenging despite the lockdown."

Whilst it was unfortunate that coronavirus hit the uk in the middle of our sofa being made and delivered, I was hoping and expecting more from the lounge co. First of all the delivery was cancelled which was fair enough but then there was no update or information without having to repeatedly email. They were very delayed in starting deliveries again when so many other companies were delivering throughout the pandemic. There was no offer of a discount/refund for the inconvenience and being left without a sofa for 5 months during lockdown which was a nightmare. The sofa itself is great quality and lovely but expected more from a service point of view.

"Very happy with our new armchair + foot…"

Very happy with our new armchair + foot stool. Lovely fabrics and very sturdy but comfortable.

"Absolutely delighted with my sofas and…"

Absolutely delighted with my sofas and the service delivered under very difficult circumstances WELL DONE

"beautiful sofa"

beautiful sofa, well worth the Covid wait!

"The worst sofas"

I purchased sofas which arrived at the end of February 2020. They’re for mine and my partners first dream home together. We purchased a Phoebe 2 and 3 seater in African Saphire, the most expensive and premium fabric that the firm offers. After having the sofas for a month they started to look extremely worn, the fabric has faded, they have no shape whatsoever. After contacting the firm expressing our concerns, a technician was sent round to inspect them. The technician agreed that the sofas should not be in the state that they currently are. Yet lounge co simply said to us that we needed to plump the cushions. Little did they know, we have been plumping cushions the whole time. Yet they still have no shape and have lost their colour already. I am appalled at the quality of the sofas and for them to look the way they do after such a short amount of time, I am disgusted in their condition. These are not fit for purpose products or worth the money.

"Suite Delivery"

I would like to say your company kept me fully informed during lock down,
When speaking to staff all were pleasant. Delivery again kept up to date.
All delivered on time and we'll packaged and carefully put into house.
Very pleased so far with suite.

Finally a thank you to all staff at The Lounge Co.Hope all work has restarted.

Regards
Colin Aitken

"Good communication throughout"

Good communication throughout - delivery was delayed by Covid pandemic but otherwise as expected - great product which we have now enjoyed for around 2 weeks.

"Very good experience"

Very good experience. Difficult times but sofa was delivered and we love it.