"Good Products - Export problematic"

The products ordered arrived in good condition and confirm to my order. Delivery time was as expected and I’m very happy over all.

The package was delivered with a 17€ tax bill (Expected and accepted) and a customs label stating that it was sent without respecting articles 28 and 29 of European law. Not sure what that means but assume that it merits some consideration on your side as it may affect other customers and even result in shipped products being blocked or returned.

"Great Product"

Timely shipping, easy installation, great performance.

"Produkt / Ware immer noch nicht geliefert "

Produkt / Ware immer noch nicht erhalten ☹️

"Very satisfied"

Delivery and material is flawless

"Unresponsive to their own mistakes"

Ordered expensive hotness. They sent the wrong ones with order and they won’t respond to requests to have it corrected. They have a support ticket system but don’t use it apparently

"Bought a revo obsidian nozzle high flow…"

Bought a revo obsidian nozzle high flow 0,4 and it is really bad... and that import tax was almost half the price of the nozzle itself.

"If I knew, I wouldn’t have bought them in the UK"

Maybe i should have known….. but i didn’t. Ive ordered a bunch of revo nozzles worth around £180 in the UK. Shipping took a while but saw it was underway to the Netherlands. I didn’t anticipate i had to pay an extra €65,- import taxes. Never had to pay import taxes ordering from China? Anyway the next E3D products ill buy will be through a european (sub)dealer/shop

"Extremely fast shipping to the USA at a…"

Extremely fast shipping to the USA at a very reasonable price.

"Disappointed with 1st impressions of order and receipt"

Dislike: Price. You use all Bambu Labs stuff on the head except you make a teeny tiny diamond insert and put it into a chunk of metal that you have designed. You also show the price ex VAT which I think is BAD practice. Also there are no instruction or QCode to scan for user assistance. There is no ID of the maker or the model as many Bambu Lab owners will have multiple nozzles.
The packaging is cheap and nasty and poorly designed.

"Good service hopefully more"

My order and delivery went well, with no issues. E3D could torment a captive group of consumers since you cant get products like this from anyone else but, they choose not to and I appreciate that :)
The product is lack luster, and the buyers remorse is worse due to the price and unfavorable exchange rate.
That said everything functions but, I would have spent my money on multiple obxidian nozzles over a diamondback.
It would be improbable but incredible, if E3D had an "exchange program" to swap products for FOMO victims like me or, a "marketplace" similar to framework laptops website.