"Just wasted 30 minutes to register to…"

Just wasted 30 minutes to register to use their services and after the 10th attempt gave up. Imagine what will be to use them if eventually manage to register.

"APPALLING Reviewing as a landlord"

*Reviewing as a landlord. *Poor service & even worse complaint handling.
A company in chaos.
They still owe me money which I promise to pay but never did.
My first time using Viewber, for an out of area property check. The tenant had mentioned about putting the brand-new washing machine in the garden (without consent), I wanted to know what was happening. I read a copy of the inspection report before buying and confirmed via e mail that the report would be more than a few pictures and an occasional written word. I have this
I specifically wrote in the instructions that the washing machine in the garden was to be checked. IF they had done ONLY that, I would have been satisfied.
I had an e mail exchange with the Business Development Manager to confirm that this would also be done.
I wrote the request in the property notes, which were accepted by Viewber and the viewer.
I contacted the booking team, twice in total. Once with the request and then the night before to pass the message to the viewer again, and for him to read the property notes, if he was unsure or did not understand the request.
I gained FOUR separate confirmations from Viewber that the viewer would make note of the location of the washing machine in the garden (a SIMPLE task). I even contacted the Booking Team the night before the inspection to make sure 'Barry' the Viewber had the instructions. They confirmed in writing that the Viewer knew what was being asked of him in checking for the washing machine.
But if course, he did not.
Not only that, LANDLORDS, the inspection report is a waste of time, you will get a couple of photos only.
I contacted Viewber as well, I was confused! Their 'explanation' was that the Viewber didn't feel that he 'could' take a picture of the washing machine!????
The reason I am writing this review is largely due to how my complaint was dealt with and how I was treated.
I then made a complaint; the Head of “QA” responded. Customer relations and rapport building is not her strength! I was blamed because the Booking Team should not have taken a specific request! I was further blamed that a further was taken out of hours!!. Except it wasn’t! This request had been agreed two times previously by other employees! She ignored the comments from The Business Development Manager and the documented property notes. She stated my request was 'not clear'. This is nonsense given that the previous employees understood the request perfectly.
I appreciate that life does not always go to plan and mistakes happen. What I did not like was the Head of "quality assurance" attitude to problem resolution and blaming ME for company and process failings. Problems happen, unfortunately this woman does not have the people skills or issue resolution skills to be able to deal with them effectively. On THREE SEPARATE OCCASSIONS I was told my request was 'no problem' and WOULD be carried out.
I was told I would get 50% refund, of course that never happened!
LANDLORDS - this company is in CHAOS and will just give you agro. They will be rude, unpleasant and blame you for their very obvious failings.
Save your time and energy.

"I paid for a viewber and there was a…"

I paid for a viewber and there was a mixup and the estate agent did not show up. I was charged full price because the estate agent was a no show. I was lucky viewber offered me a refund which was only because there was a miscommunication on behalf of the viewber other than that you will be charged for a no show.

"Mr Nielish was great"

Mr Nielish was great!
First time using Viewber and it went very well.
Happy to speak before and after the appointment. Really friendly!

"Agent turned up DRUNK and DISORDERLY"

I am a vulnerable adult living next door to the property where these cowboys had sent someone who is suppose to represent them. She was sitting outside my property drinking wine, DRUNK and disorderly with no shoes on waiting for the potential buyer to arrive to show him around. This matter has been escalated as a matter of urgency and I do hope something is done about this woman who thought it was ok to hurl abuse and drink whilst she was suppose to be working. I have not stayed at my own home since the incident as I am too scared too as I feel unsafe that someone like this has keys to my building and access to a shared garden where my dogs go. Kat king you should be absolutely ashamed of yourself that this is how you conduct yourself as a lady. I will be contacting the police also

"Viewber are extremely professional and…"

Viewber are extremely professional and there should be no hesitation in using them despite some negative reviews. All Viewbers are vetted and given star ratings based on their performance, Viewber aim for the highest of standards and do lots to maintain a high standard. As a Viewber I am fully aware of my responsibilities and I am very conscientious of providing a 5* service on behalf of the client. I am sure that the majority of Viewber appointments go well however sometimes it’s the minority that post a review. Don’t hesitate to try Viewber for your property requirements and remember that the majority of Viewbers are doing an excellent job.

"No key collection......avoid at all cost"

Booked viewing at agreed time with details of property, key access etc. Given agent name and details. I directly contacted viewber with my contact details to check is any issues prior (but said I wasn't available at time of viewing due to different time zones but given emergency contact). Did not collect keys in advance and ignored all instructions of where to collect. I was only made aware following morning (time zone difference) with understandably angry messages from potential tenants who had travelled....some up to 5hrs to view property.

Disgusting and very unprofessional service. I am fuming with them and will never use this service again. I'm not sure the issue was with viewber individual themselves or with system and them not providing information to them. I saw several good reviews (and now seen bad too) and trusted this service. Waste of time and money. Makes landlord looks unprofessional to tenants

"very professional company"

I have used as a client and as a Viewber and really can't fault this company. Always easy to get hold of, very professional and such a great service for people who can't do the viewings themselves.

"Viewber Consultant."

I have now worked for Viewber for nearly four years. The company has always been fair on terms and conditions. I like the flexible work hours and online system. It suits my semi retired lifestyle. I have introduced two friends in different areas as well as clients and we have all had a good experience. Thanks

"April is a legend"

April is a legend. She consistently fixes and amends appointments on my behalf and gives me faith in the services provided.
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