"First class service and products"

I checked a lot of reviews and was sceptical about ordering.
My order for just under a thousand pounds was placed, I received a confirmation on the same day. A few days later my money was taken and I waited. Not many days later I received a message saying my order would be delivered, giving me a date and saying the driver would call me just before delivery. I did not get that call but the delivery arrived the stated day. The driver was extremely courteous and helpful.
A great service with first class products. The wood was good quality and easy to work with. Happily order from them again

"Decking"

Ordered online...went quiet then got an email saying it was with courier...then the courier contacted me...all delivered fine. It is a bit drawn out but it was cheaper than my first search...end of the day it was a lot of timber and I'm happy would use again 👍

"You get exactly what you pay for."

I cannot fault them. The boards and joists arrived 8 days after placing the order.Delivered by a third party company, who kept me updated with text messages the day before and the day of delivery. The driver arrived bang on the ETA was very helpful and polite. The quality of the boards are excellent and not a single bow or split in any of the them and the joists are as straight as you could possibly expect for a 4.8m length of softwood timber. Be aware though, the other reviews mentioning communications (lack of) are correct.Apart from the invoice I never heard anything from them but I don’t want lots of comforting confirming emails I just want my goods, which is exactly what I got.

"Just received my second batch of…"

Just received my second batch of decking boards and they are as good as the first. Received very quickly this time
The delivery man was extremely helpful. Didn't have any lifting gear and still carried all 48 decking boards to the front of my house. He didn't have to but I was not at home at the time.
Definitely give this company a go as the quality was great

"No Customer Service, No delivery, Cannot even Cancel!"

As below, ordered decking weeks ago and absolutely no communication. Tried to call, email leave voicemails and nothing. Now going down the Paypal route to get all of my £750 back. Please take into account these reviews before purchasing anything, I wish i did! (order ref 43635)

"Do not use this company"

Do not use this company. As many other people have commented there is NO customer service. I am still waiting for a delivery date, tried phone, email and web contact but they have not had the decency to respond.

"Placed an order 2 weeks ago"

Placed an order 2 weeks ago. I received no confirmation e-mail which concerned me initially but assumed I would receive that once the funds cleared. This was not the case when they relieved me of nearly £900. I have e-mailed asking for any update but have not had a reply. My wife and I have called on numerous occasions and left messages on the answer phone as this is all I have been able to reach so far. I wish I had read the reviews before placing an order. Very much hope someone from customer services is monitoring reviews and has the decency to get in touch. This is my first ever experience of such poor/non existent customer service.

"Overall very happy with the experience."

Used their online calculator to estimate what was needed for a large deck and added a few extra 5.4m decking boards as edging strips total cost was around £900, cheaper than other local DIY stores. . Initially was disappointed when told it was a 4 week wait due to the delivery issues with COVID. But i had an e-mail delivery update and actually had the items delivered within 5 days of ordering, so very happy with the delivery time. The delivery arrived on one large pallet. quality of the items ( 5.4m boards, posts, concrete) were excellent uniform colours and thickness. in the delivery was 1000 decking screws which i thought was overkill, but actually used the majority of them. But didn't use any of the 250 nails that were supplied , cost was not much for these but not sure what they are for. however you always need nails when doing DIY so they will get used . Overall very happy with the experience.

"Don't waste your time"

Don't waste your time. placed an order for decking only to be told ages after they cant supply the materials at the prices on their own website and I had to keep chasing them up. The promised to sort it our after i changes them for 3 weeks and kept promising to come back to be bit never did. VERY poor communications and let you down on projects... They actually trade as Shawfield Timber also very bad reviews.

"I had seen the reviews below so was a…"

I had seen the reviews below so was a little nervous ordering. However, I ordered with a 4 week delivery estimate. I got contacted after a week to let me know it would be earlier than that. In the end was delivered after two weeks. Wood is as good a quality as I’ve had from anywhere else, better certainly than the major chains. I have no complaints and will use them again for rest of my wood.