"Non existent customer service"

The customer service from this company was terrible. I ordered the product in May expecting as per their website a 7-10 day delivery, they then put a notice on their website to say delivery would take at least 4 weeks from date of order. There is no actual contact from them. We emailed and tried to call on numerous occasions to ascertain a confirmed delivery date with no response, we eventually ended up threatening legal action, and we got a call that day to say the product was being delivered. The decking was great quality when it arrived (although they did state we would get a phone call day of delivery with a time slot, this didnt happen). The decking calculator on the website was very easy to use and delivered what was calculated, however, I expected a plan of my layout with the decking but this didnt come, just generic info via the website. My advice would be to order from somewhere more reliable and customer focussed.

"After spending quite a lot of money…"

After spending quite a lot of money with decking supplies/shawfield timbers, the last part of our order was 5 packages 3 of which have arrived still waiting on the last 2 parcels from 4th July.after numerous emails trying to phone to only get answer phone message then emailing again a total of 6 up to now NOT ONE RESPONSE...decking all done bar the last 7 pieces totally frustrated at their lack of response,if I could find 7 deck from else where i would get them but i cant even contact them for a refund. FUMING is an understatement.. i understand that things have been difficult lately due to COVID but come on GUYS answer your emails at least

"Like others have said really poor…"

Like others have said really poor communication from the company, placed my order 3 weeks ago and absolutely no reply whatsoever despite emailing them numerous times. Need to cancel the order and look locally but can't even do that as no one gets back to you. Last resort get the raising a dispute with the credit card company.

"6 weeks has now passed and i have not…"

6 weeks has now passed and i have not heard from them, starting to think i will never see this decking. the customer service has been really bad, well not even that, there has been none.

"Do not order from these!!"

I am appalled by the lack of communication from decking supplies. We have paid for our decking 5 weeks ago and have had no contact since from them. I have emailed twice and completed a support form. No communication back at all. My review will remain very negative until my order has been received. Do not order from these. It's disgusting service!!!!

Edited.... We finally had our decking delivered. On a positive note it is great quality.

"well worth the wait!!"

So at first there was a communication issue and the decking took 4 weeks for delivery when advised 2.... HOWEVER!
The gentleman couldn’t apologise enough and sent our order as a priority and it was delivered the next day!
Well worth the wait!
Super quality boards and timber!!
Looks amazing in our garden!
Yes they took a little longer for delivery but defo worth the price and the quality!!

"Ordered 5 weeks ago heard nothing. No replies to any email or calls"

Ordered 5 weeks ago. 1 Automatic Confirmation email and zero other communication despite trying to get hold of this company to confirm rough delivery estimate.

I appreciate we're in a global pandemic and they are probably very busy. When I ordered delivery was stated at within 7 days. A week alter a banner on their website stated due to demand would now be 4 weeks. This I have no problem with given the situation. However to not reply to emails, return phone calls or even contact customers who have paid over £1000 to this company is appalling. No excuse to not even reply to an email, even if its to say "We super busy but have your order and will be in touch soon"

I would avoid all you can at the moment, i'm now sat here with over £1000 out of my bank and no idea when my decking is going to be supplied. No matter how hard I try can not get a reply out of the company. They even have setup a priority support form. Which apparently does nothing either.

"Wish I’d read these reviews before…"

Wish I’d read these reviews before ordering. Ordered over £1000 of decking on June 1st, the main reason I chose this company was there website stated 7 to 10 days for delivery.
After ordering I got the automated confirmation receipt. But since then nothing I have sent numerous messages and can only get the automated phone reply to email which I have done. So at this stage can only rate on communication which I can even say is poor as is just none existent. If I haven’t had some kind of reply by the end of the week I will claim a refund through my purchase method. I know times are difficult at the moment but don’t advertise 7 to 10 days or take orders you cannot supply! Happy to update this if I get a reply. No excuse for no communication though
Had phone call Friday to say delivery this week so will update once arrives

Arrived Tuesday
thanks good quality. Just need to improve your communications thanks

"Very pleased with the goods I ordered I…"

Very pleased with the goods I ordered I had to wait a few weeks but because of the Coronavirus situation I understood it would take longer to receive my order. The goods were delivered fine and the guy put them as close to the side of the house he could.

"Poor experience"

I took 5 weeks to deliver my order despite being told 3 times that it would be delivered 'next week'. Their communication was really poor and I had to chase them all the time. Even the delivery itself was a poor experience, no contact on the day (I had to chase again), then a vehicle with a single driver turned up expecting my wife to help him unload the boards. Quality of boards was not great, 4 out of 42 had large cracks in them so unusable and 3 were so bowed that could only be used in cut down segments. I sent an email complaining about the service and heard nothing back. Overall, I could not recommend this company and would advise you to look elsewhere.