"Took our granddaughter for the…"

Took our granddaughter for the Halloween crafting. Not available so was advised to do garden fairy. Supposed to start at 10 o’clock. Not ready. No chairs for the children just a table. Totally disorganised. Then a manager came along lots of people waiting to say they don’t normally do chairs for children . I said lots of these children are so small they can’t reach the table. Don’t bother sending emails to customers when you just disappoint them. Expected a lot better from Bents

"Easily the best Xmas experience out there."

There are so many fantastic things to say about this store. Good food and an out of this world grotto style huge Xmas display. They make you feel like you are part of the Bents family. I was served by Abbie on till 52 yesterday who was brilliant and so friendly. Seriously folks, go and see their Xmas display before it gets crammed in November. Pic opportunities for the kids, a little outdoor mini Xmas market and the rest of the store is awesome too. Well done to you all. My favourite shopping experience.

"Disappointing experience "

Just paid £10.99 for a ham sandwich. Very disappointed. Visit regularly and have always had a good experience in the past. But this time the size of sandwich has shrunk, the bread could have been fresher, not much ham. The salad garnish was just a few rocket leaves no onions or tomatoes as there used to be. Decided to have a cake. The carrot cake was burnt but the frosting covered it. Waited ages to pay. Definitely not up to bent’s usual standard. Will lunch elsewhere.

"I am a regular customer at Bents I go…"

I am a regular customer at Bents I go at least once a fortnight. I know the Cafe is expensive but I always enjoy my visit so don't mind paying extra. This week I had a Prawn sandwich. The price was
£12.99. If I wanted it on granary bread it would cost another £2. £2 extra for two slices of granary bread instead of white or brown bread? The prawns were the cheapest quality you can get, small and hard a bit like supermarket value ones, the dressing was very watery. I then had a carrot cake which looked delicious but was dry and tasteless. This is the first time I have ever complained about Bents Cafe. The staff are lovely so its not them I am complaining about I would give them 5 stars.

"Brilliant company with a wonderful customer service "

Had an absolutely brilliant experience with this company and fully restored my faith in online shopping. Bents Garden and home, clearly go the extra mile and really believe in looking after the customer. I purchased a toy lawnmower for my son online, and it arrived so swiftly and was really reasonably priced. I had an issue with the product itself which was nothing to do with Bents but the customer service I received was outstanding. Nothing was too much trouble in arranging me a replacement and Willcame back everytime with a fast response and resolve. Great reasonably priced company with a magnificent ethos in customer care. They will certainly be getting all of my Christmas shopping custom this year. Thanks again Will.

"No hot vegan option at lunchtime. "

No vegan options for hot lunchtime menu, allergens not displayed on all signs, no cutlery and having to wait for cold food. Waiting staff were very good when brought up the issues and received a refund, I’ll probably avoid this place in future, very poor effort from the chefs.

"Excellent customer service on line purchase issue"

Had issues with solar globe lights, the response was very quick after sending the original email. The problem was resolved within 2 days, thanks Will

"Booked an afternoon tea with Bents"

Booked an afternoon tea with Bents, have been previously and it was lovely sat in the pods overlooking the pond.
This time we we sat right in the middle of the food hall overlooking the water features, with everyone going past, not very private, the lady serving was on her own and had about five table to serve so the service was not good. We had pre-ordered sandwiches with no butter or fish and when they arrived they were very poor quality and they had both butter and fish on both had been stated on booking as being intolerances, when questioned this with the Lady serving just got told that they had been premade and that was that, we could not have any new ones, so I asked for our money back, the Manager came who looked about 12 and said that this was why they asked the question, so I said why ask if you take no notice. What is this was a allergy request, he did not answer me and he did not change the sandwiches my partner did not eat any for the reason that the intolerances were not adhered to, we finished are disappointing afternoon tea and I will never return. the tables were dirty and all underneath was covered in dust and bits from previous customers, we had screaming children just beside us in the cafe and the whole experience was a overpriced joke.

"A let down treat "

We took my 82 year old mum for a birthday visit. We Went to the cafe 1st & it cost £38 for 3 sandwiches & 3 hot drinks & they weren't wonderful. Absolutely disgusting price for what you got. Service was very slow & the cafe was just absolute chaos. Unhelpful staff & dirty tables. Such a disappointment. We don't think we will be returning. Over priced & over rated.

"Popped to bents today for a light snack…"

Popped to bents today for a light snack very poor. soup and sandwiches very salty and expensive for what you got, standards not what they used to be, very disappointed