"Spent £109 on roast beef for father's…"

Spent £109 on roast beef for father's day 16 June 2024. It's appalling as normally the food isn't bad, but today it's terrible as the gravy is very very SWEET! my dad is diabetic and this has raise his blood sugar through the roof. We ate the food as we didn't want the food to go to waste if it gets returned. Anys ways I spoke to the management who was on site at the restaurant and told them about the gravy being too sweet, they said its beef gravy and shudn't be sweet but depends who's made it. I told them to taste it and maybe they put wrong flavouring in and all was said thanks for letting us know?!?. I've been coming to this garden cent for over 10 years before the expansion and each time over £60 - £70 is spent. And the best the they could do is say thanks for letting us know! This customer service is not good enough. Won't be coming here for a long time now.

"Poor service from Bents and DPD"

I made an online order then received an email from the courier to say they have the item but it was never delivered, then said there was a problem. I sent an email to Bents to let them know but then had to wait several more days before anything could be done. I'm not even sure if the parcel got to the courier but I finally got a refund when I managed to get through on the phone 1 1/2 weeks later. Communication was poor from Bents and DPD. The only good thing is that I got a refund quickly!

"Terriblebreakfast"

We come here at least once a week its usually OK apart from toast is barely toasted these days and slices are definitely smaller. Today I was hungry so ordered scrambled eggs on sourdough. It was absolute rubbish. I'm sure the eggs were made from powdered eggs as no taste at all and the sourdough was underbaked and barely toasted. It was packed with lots of queues (but thats usual ) so I didn't complain. I left most of it as inedible. The standards have really dropped while the prices have gone up. Such a shame.

"In addition to two reviews below"

In addition to two reviews below, think it was a case of miscommunication, full refund received and a voucher to spend in store so can’t fault the response

"Diffuser offer"

The offers started last week on Tuesday at 1630. On that day I can't shop at 1630 due to family responsibilities. I spent over £150 on.the day and the diffuser offer was still not available to me.
I feel discriminated against as a loyal customer the offer should be made to everyone.
I complained by email to Bents and both my emails were ignored
Is this how you wanted to.be treated by a store who does not value my support by shopping there

"Garden furniture purchase"

We visited the garden furniture section at Bents and were given informative advice by a very helpful gentleman on that section. We ordered the furniture online and it arrived very promptly, delivered by a very pleasant driver and in a good condition. 5 star service all round

"Great items"

Searching for what I want and ordering was easy my order came well packaged would use again

"Very speedy always reliable and great…"

Very speedy always reliable and great price.
Thanks

"Good value for money "

Good value for money and very quick delivery.

"Found exactly what I needed great…"

Found exactly what I needed great service and speedy delivery