"Fast way to gain a bad reputation for your property"

As a regular traveller I actively avoid properties managed by pillow partners because or repeated bad experiences.
First time stuck outside the property for over an hour because it turned out they had failed to update their system with the right lock box information. They were totally dismissive of my poor experience.
The second time they cancelled my long standing airbnb booking one day before arrival without any explanation.

"Pillow Partners came to our rescue"

We had to move out of our home for 10 weeks whilst we had substantial drainage repairs completed on our property in Warrington. We needed a short term rental that was still located close enough to my daughter's school as well as to her out of school activities such as netball and gymnastics.

We found a suitable property through Pillow Partners and Danielle our property manager was superb throughout the whole process - especially when initially we had to change the booking dates and also extend them.

She was only a message away from sorting any particular problem - she could not have been more helpful.

The property was cleaned on a regular basis - and whilst it was not 'home home' for 10 weeks we were able to carry on as normal as possible whilst our home was being worked on. Pillow Partners really helped us at a very difficult time - especially when our daughter had only just started secondary school.

"Contacted Pillow Partners recently and…"

Contacted Pillow Partners recently and spoke to Bryan, very helpful and knowledgable, he was great at answering any questions I had.
Definitely recommend.

"The Niche View, Irvine"

Our recent stay @ The Niche View Irvine was very enjoyable. Great communication throughout. The property was clean, comfortable and modern and had everything we needed for our stay as well as having a central but quiet location. We will definitely use again.

"Stay Well Clear!"

As a landlord I cannot recommend giving your properties to Pillow Partners. I've had issues of partygate, pissed off neighbours, phone-calls at 4am. To say it's full management with no stress is untrue.

In terms of bookings performance they are poor as they focus on lots of short terms booking (More wear and tear on your property) and have void periods in the summer season which should never be happening.

Maintenance issues they employ some people that are totally incompetent. One of them took 2 hours to fit 4 screws. No comprehensive inventory carried out

In 3.5 months they failed to organise getting a property manager to meet me once. They feel as though they can manage without meeting with the LL once.

They do not respond to complaints in writing. Sent one in writing over a month ago and done repeated calls, no call backs from the Director or the management team. They do not care about you as a paying client

If you want to work with Pillow Partners ask to speak to a local property manager and speak to an existing local client of theirs to see if it's a fit for you otherwise I cannot recommend this company

"Great place very comfortable and clean"

Great place very comfortable and clean, thank you very much to Danielle Thickett to guide me from the start to finish professional job thanks again.

"Great Service"

Well organized business stay, great support by Danielle with the booking!

"Very good"

Good price, good location, very good customer service, overall a very good experience.

"We stayed at st Helens property"

We stayed at st Helens property, it was a lovely place

"Paid in full booking cancelled and customer not even told"

I booked an apartment in Dundee for my daughter’s graduation last week deposit paid in February and full payment taken from my account in May. Got a message from pillow partners 5 days before booking saying card declined messaged and they promptly said it was a mistake and all good. Day before message for details to get into property no reply so phoned in morning and left message got call back an hour later to say my booking was cancelled as they had taken another booking and people were in the property for a week. No offer of other accommodation ruined what would be the culmination of 6 years study. Pillow partners couldn’t have cared less. Customer service was shocking just kept saying “ sorry there is nothing we can do and we will refund you by tomorrow “ which was no use to my family. Accommodation in Dundee was very scarce and even last minute hotel rooms had tripled. So thanks pillow partners