"Really good customer service"

Really good customer service. Had an issue with a delivery (some items were broken, which was a shame) but customer service, particularly Emily, was very quick to issue a refund and have been super friendly & helpful.

"Still waiting for tiles for half of project. Paid for express delivery. 4 months later still waiting. Beware."

Still waiting for tiles.

Ordered in Early September (I had underordered on an ongoing project. In fairness i was told they werent in stock and would be at least 5 working days). Booked fitter for late September on information. They did not arrive, I was told they would be in the week after. No problem. Rebooked fitter.

Since then I have chased and emailed and just been told "we are getting them to you ASAP".

It us now January 2024 and no tiles. No communication. A half finished patio, and lord knows when the fitter can come back to me.

Awful

"Websites says they have stock when they…"

Websites says they have stock when they don't. Don't bother if you want the tiles in a timely fashion.

No apology either. Useless.

"Good tiles very poor client service"

I ordered tiles that were good, but these arrived with 2 months of delay. They had the wrong delivery date on their website, and throughout the waiting they kept saying on their website tiles were available for delivery. So it seems they lie about availability. Then when they finally arrived, I didn't get an email confirming delivery. Just a random call and delivery was on same day. What if I hadn't been home to receive?
All along very poor communication. I was always made to feel bad for checking in about tiles. 2 months wait is OK if proper communication is then in place. And no false expectations from website. I wouldn't order from them again. I also wrote a review on their website which they have just deleted...

"Sample doesn't match tiles"

I ordered some samples which were delivered quickly. I then purchased one of the tiles online. Unfortunately, the tiles that were delivered were a different colour to the sample that was given. The sample was more of a grey texture however, what was delivered was more white so very different tones. We had builders booked so couldn't reschedule them which meant we didn't have time to research new tiles, get more samples and hope they matched! I understand if the shades were a little different however, the tiles were a different colour! Porcelain Superstore has dismissed my complaint referring to their T&Cs. I've requested a call but have not heard back. Disappointing - as samples are meant to give you the confidence to purchase the tiles - that's what it says on their website too! If the sample might be different from the actual tiles then I feel like samples defeats the point of what it is....

"Purchased the Terrazzo Tutti Frutti…"

Purchased the Terrazzo Tutti Frutti tiles. Have to say, these are really really nice looking, and at a fraction of the price of other terrazzo tiles. Delivery was good and secure. Would recommend.

"Fantastic tiles and customer service"

After reading some reviews I was unsure whether to order tiles with Porcelain Superstore. However, they were the only supplier who had the tiles I wanted so I took the plunge and ordered approx 500 hexagon tiles for a new build bathroom (island delivery). There was a small issue with a 3rd party courier but after a call to customer services, Liz was able to get it quickly resolved and provided a constant update on the delivery. The tiles arrived on time to be used on the project, they look great, and there were no breakages (on a pallet based international shipment!). Great customer service (Liz), I would use again.

"Missed delivery dates twice"

Missed delivery dates twice, no communication false promises. Go elsewhere for tiles. It will save you an unnecessary headache

"Fast customer service!"

Very happy with fast response and helpfulness of the customer service when I had to cancel an order due to my customer messing me about...

"I ordered the tile I needed for backup…"

I ordered the tile I needed for backup and replacements. They were exactly as described and as wanted. They arrived well packaged and despite a small order came both promptly and completely intact courtesy of DPD.

Really happy and following this experience would both recommend and use again.