"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY. Like many others I ordered and paid for goods that never arrived. Each time I asked for a delivery update I only received a long irrelevant cut & paste generic reply, filled with excuses and no info about my particular order. This went on for months. At the moment I am one of over 1600 customer with the same experience. This is an outside UK organisation and is a SCAM. Fortunately I paid by PayPal who today have earned me a full refund. If you have paid by PayPal they are very helpful. DO NOT USE THIS COMPANY IT IS A SCAM.

"3½ month delivery without obvious warning on original purchase"

I ordered on 11 August, with my order status being immediately changed from "Successfully Received" to "Moving to Dispatch". It was not moved to "Fully Dispatched" until 23 August, which was, coincidentally, after I had contacted the owner of the company, having been unable to make direct contact with his staff (telephone closed, chat only open for automated replies).

After various automated responses, in early October I was able to find someone else online who works for the company, and this person was able to identify that the item was stuck in Customs at Heathrow, and get it released within a week. It then took nearly 6 weeks to reach me.

I was surprised to see, on receiving the package today, that it appeared to be an airmail package with postage paid at PostNL in the Netherlands. I am therefore totally mystified as to what happened. I am a mail order seller myself (of second-hand books) and have had no serious problems this year with deliveries by airmail to assorted countries.

But my main complaint is that there was no clear and obvious warning on the original purchase that this was not coming from UK. The company has set up another site, Healthshop.net, which does have such information, and back in October they sent me a voucher for this site because of the problems I was having, but items I wanted were either not in stock there or being delivered from America with a high carriage charge, so I have not yet used the voucher.

"Credit note..."

After having the same issues as everyone else (ordered in Sept, meant to be delivered early Nov), and still nothing I contacted HM and got a reply from Chad.
Chad offered a credit note that could be used on another site (?) to enable me to order from there (something is definitely not right). I checked the site where I could use the credit note - and guess what.....the product I have been waiting for is......wait for it...... ‘out of stock’
So the credit note is of no use to me.
I have written back to chad and explained this and requested a refund in accordance with their own terms and conditions (not sure I’ll get a reply) and the easy option will to be to blame covid. Covid does NOT stop them processing refunds!
Will never order from here again, and I’ve been using them for a while. Please order from elsewhere.

"CUSTOMERS BEWARE!!"

Unfortunately something has gone badly wrong with this company. I would strongly advise potential customers to avoid placing an order in the near future as you are not likely to receive it! I rarely write negative reviews as I realise they will have an impact on a company but customers need to be made aware of poor service as well as great service! I have ordered several times before from this company and the order process was flawless from order to delivery - max seven days turnaround. However, I recently (late September) ordered two bottles of a supplement and am still awaiting delivery despite the item being listed as in stock! The dispatch time kept being moved later and later into the year on my account page listing. Finally I messaged them using the website service (interestingly, no direct email address or phone number provided - always a bad sign, although you would not notice this until you need it!) asking for a refund. I received no reply and suddenly an email saying the order has dispatched with a delivery date of ( you guessed it) a month away! I have been online shopping all though the pandemic and have not experienced delays of any longer than three weeks so I highly doubt that Covid is the reason for these delays. My point is, although good in the past, this company has run into considerable difficulties and are still taking orders for products they are unable to deliver. They are being vague with customers when they do reply to queries or they simply stop replying altogether. I have contacted my credit card provider to recover my losses. Customers should consider themselves warned and proceed with extreme caution!

"I shall continue to order from Health Monthly"

I have now received my order! Yes, it has taken nearly three months to arrive, but I do believe that this delay has been beyond the control of the company due to the delays in orders being delivered from source in various parts of the USA.

I believe this hiatus in the service is due to the huge problem being experienced because of the COVID infection; companies in this country experienced similar delays during the first lockdown.

I have ordered products from Health Monthly on many occasions over a period of several years and this is the first time I have experienced this type of delay.

Order number: 2161405
Order placed on: 29 Aug 2020, 11:19 AM

"Item took a long time to arrive but was…"

Item took a long time to arrive but was not their fault.
Communication was great and they even sent me a goodwill gift voucher for the long wait.

"Don't waste your time or money"

Ordered on 7th Oct and just received an email yesterday to say that's them just dispatched it but expect it by 22nd December, have they sent it by carrier pigeon? I've had parcels delivered quicker from China and I'm not even joking. COVID can't be blamed for everything, sorry.

"Order not received"

Ordered an item in September and still haven’t received it. I have been told to wait for another month for it to arrive , apparently dispatched 26th October. What a terrible company. Avoid at all cost !

"I had been waiting since August to…"

I had been waiting since August to either receive my goods or get a refund. The same experience as many on here the same email sent over and over again. Thanks to advice on here since contacted Jersey Trading Standards and received a full refund the next day. Thanks everyone

"I placed an order on 24 August and…"

I placed an order on 24 August and after a week, I received an email that the order should arrive by October 1. Nothing arrived on October 1. Then through various emails, I was told it should arrive by October 15, which did not arrive. The most annoying aspect was the fact that they no longer respond to telephone calls and their emails were automated responses. I would never order anything again from this company, even though at the end through my credit card, I managed to get a refund. Even allowing delays due to the current epidemic, their behaviour cannot be excused. If they do not have the personnel to deal with orders and customer enquiries, they should say so at the point of order.