"All around disappointed "

I’ve never actually bought this product, it’s always been gifted to me. I saw a new product they had and decided to buy it. Standard shipping is 5-7 days; my order sat in “pre-tracking” for 7 full days before it even updated and it’s since been sitting in the same facility for 3 days now. When you send an email, it literally responds back IMMEDIATELY because it’s AI generated. Never again will I waste the money. I’m not usually a complainer but I felt disregarded with an AI response and said AI telling me on day 6 that my order is “on track to deliver” when in fact, it’s not. Not worth the money or the headache.

"What am I missing?"

I don't get it. As far as I am concerned, this is nothing more than a version of air freshener...at about three or four times the price. I know there are great reviews, but I can't figure it out. It doesn't work as indicated, it just leaves the bathroom with a heavy smell of fake lemon. Honestly, I feel like a moron for spending the money on this product. I'll use up what I have purchased, but would not buy it again.

"Customer service is top!"

Customer service is top!! Especially during the holidays. That’s what I notice at first.
Haven’t received my product yet but I’ve heard good this about it.
Very excited to try it!

"Very good product."

As someone with pretty severe IBS I’m always destroying every bathroom im in (sorry lol). This product does wonders for the smell. I actually use 4-5 sprays prior to going to the toilet, then when all is said and done I flush and spray a couple more times to leave a refreshing smell.
I bought a bigger bottle for bathroom at home and I have a smaller bottle for my handbag for when I’m at work or out and about.
Products are a little pricey but definitely worth it to preserve some of my self respect and dignity.

"Dreadful experience - do not buy from this company!"

How I wish I had read these reviews before ordering. I ordered from the company on 4th December. I have chased them and gotten the same very poor response as others here. First, after not sending my order and not saying it would be delayed by weeks, when I emailed them to find out where my order was they said "we want to be fully transparent"! How is it transparent to take someone's money, not fulfil the order, and not tell them that it will not be fulfilled?? That is fraud, not transparency. The email went on to say "We completely understand that this may not work for you. If your order has not shipped yet and you require a refund instead, please reach out to our Customer Service team at and we will process it right away". I've written to emails and also called the company. I don't think they understand "right away" any better than "fully transparent", as I've had nothing but a holding email and they don't answer their phones and won't issue a refund. Or maybe they understand these terms perfectly, and are just don't give a "poo" about their customers.

"Avoid Poo-Pouri!! Same experience here as these other shoppers!"

Same experience as all these other shoppers here! Avoid this company at all costs and if you still want to purchase buy in store. Ordered on 11/24/22 and they took my money immediately...still no product and the tracking they sent me is a roos...all it really shows is that a label was made- Contacted them several times and they continue to gaslight me and provide terrible customer service for lack of better words. I just want this cancelled at this point. I asked them to cancel and they said they can’t because it’s been shipped. No it hasn’t! I have since contacted my credit card and I have been credited while they continue to investigate this issue. This is very shiesty of this company to quickly take our money but not inform their customers of the potential delays in receiving product. I have received things from overseas faster than this. Its almost been a month with no product but they have out money...doesn't add up. Seems like they sold product and clearly cannot fill orders. I will never order again and because of this will be boycotting their products too. They also need to invest in some customer service training ASAP.

"Still haven't received product--yet they have my money and send me ads non-stop"

I have no idea if the product is good or not. I ordered a month ago and ... nothing. If they are having trouble with filling orders, then maybe--JUST MAYBE--they shouldn't continue incessantly filling my in box and social media feeds with ad soliciting even more orders.
They charged my credit card immediately, too. Beginning to wonder if it's a scam ...

"Ordered 20 days ago, no products"

Ordered for their black Friday sale, shipping says 5-7 days. On day 20 still hasn't shipped, they are aware of problem and on it. They are in fact not in control of it. Sent several emails and dms before getting standard, we apologize, overwhelming response, working on it, appreciate your patience. I demanded a refund today (they charged my credit card instantly) as they still don't have an eta on when they will be shipping. But....their stories on insta show an "influencer" receiving and reviewing a gift package sent from company. How does that ship but not the paid for orders. They deleted all negative comments from their social media so people won't know what's happening. Awful awful company. I will never buy one these products again.

"Good product but poor order fulfillment…"

Good product but poor order fulfillment and delivery. Ordered 4 bottles 3 weeks ago in Canada, and have not received a shipping confirmation yet; order is still being processed. No toll-free number to call, their last facebook post was 2 years ago and looks inactive. The only customer service they offer is their head office in Texas. Definitely not a reliable company to order from.

"Bad product, crickets from customer service"

I purchased the air and fabric odor eliminator. I had never tried one of their products before, but was hoping for a way to scent my home without putting a lot of extra chemicals into the air. I got the "holiday spice" scent, and I couldn't understand it. It smelled like really artificial banana flavoring. Very unpleasant and I couldn't see how there was anything "holiday" about it. It also made the floor sticky where it was sprayed, and I got some of it on my hand and it burned my skin, while I do not typically have sensitive skin. I contacted customer service and got no reply.