fuelGenie

Business Services
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476 reviews
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Customer Reviews about

fuelGenie

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Rocky

3.00/5.00

"Feulgenie"

Great app to use keeps me in control

29/06/2022

customer

5.00/5.00

"The card is Exactly as needed.."

The card is Exactly as needed... and service is great

28/06/2022

customer

5.00/5.00

"Very helpful"

Very helpful. Thank you.

28/06/2022

MARC EDWARDS

5.00/5.00

"Perfect - Highly recommended"

Perfect, easy application, straight forward invoicing and always a station nearby that accepts the fuel card. Highly recommend.

27/06/2022

Muhammad Imran

5.00/5.00

"Good service 👍"

Good service 👍

27/06/2022

RR

2.00/5.00

"Randomly doesn't work.....and hasn't since obtained"

We got a fuel card for ease of use and convenience; having all our fuel receipts in one place. Unfortunately our experience of using this service is hit and miss in that our cards appear to randomly not work. Only this morning, at Tesco, my card was refused and alternative tender requested (there had been other several fuelgenie failures that morning). I know there was enough credit available on the account as I'd checked the night before. So I asked the pump attendant to phone up which they did only for them to get a recorded message saying that lines weren't open till 9am which brings me to another gripe the hours of the helpline are only open 9am-5/5:30pm (used to be an even earlier close). Given that I mainly fuel up out with these times, that isn't helpful. Fortunately I almost always have alternative tender. In the past I have phoned Fuelgenie quite a few times and have been told that there appeared to be nothing wrong with my card or their system, in fact not even a record of the refusal. I have also had a supposedly good card replaced which seemed to solve the problem temporally. Once I even filled out one of the inability to pay forms just to 'prove' that there was a problem (even though I did have alternative tender). There is no lifetime limit on my cards and each have access to the available balance on the account. In short when it works it's great but the service is unpredictable and makes our accounting that little bit more time consuming to sort out.

27/06/2022

Julian's Organic Gardens

5.00/5.00

"A good entry level card if you don't…"

A good entry level card if you don't use a lot of fuel and you just need a bit for your staffs lawn mowers etc.
Process of getting the card was super easy and free, with no costs at all! New cards can be created for free too!
Only drawback is it doesn't work in a lot of petrol stations, only in main supermarkets, which is fine since there's still a lot of them around!

26/06/2022

MC

5.00/5.00

"Great service"

Great service, quick and efficient.

24/06/2022

customer

5.00/5.00

"Brilliant Service"

Brilliant Service.

Should’ve signed up years ago.

23/06/2022

customer

5.00/5.00

"Very good"

Very good servie

22/06/2022
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