"No more invoice"

All fine but now you do not send me invoices anymore and I can not seem to get them on the site. Just tells me how much I own for the past month. Need the invoices

"OK but read the small print"

Worked fine until I changed banks and forgot to update my direct debit details. I was then sent an unpleasant email threatening debt collectors and informing me an admin charge had been added to my account. That admin fee was £49, exactly three times the sum charged by my bank for the unpaid DD.
I paid the account by card immediately but customer services were unwilling to refund the charge.
I accept my mistake but the whopping charge feels very unfair as the account had always been paid on time.
Update: Since posting my review Fuel Genie have contacted me and claim that the charges are the norm and in line with the industry. I stand by my original comments.
The service works fine but beware of whopping charges.

"Zero Stars"

I deal with our small fleet of vehicles and we've been using FuelGenie successfully for two years. I must add we're a registered charity. However in that time we've never had to contact customer services until recently and it's all gone horribly wrong and exposed what a terrible company FuelGenie really are.

It's a simple fuel card that is accepted at Morrisons, Tesco and Sainsburys. We've had no problems until recently when we were put on hold repeatedly for no reason other than they simply wanted to annoy us, cutting us off, not listening to our question. At one point the staff member said "Im bored of talking to you" and hung up. We never got our query resolved, After several calls about our credit limit (we'd been a faithful customer for two years without a single payment missed or late) and needed a small credit limit increase due to a chnage in vehicles, Several calls later and we were no further ahead. One staff member kept yawning and chatting to someone in the background. Eventually I sent a polite request by email. No response, although in fact they have never responded by email EVER. We'd had a few queries in the past about the use of the cards.

This morning I discover they'd cancelled our account without any warning leaving several of our staff stranded. I've telephoned twice and was told I had asked for our account to be closed. In fact I hadn't but obviously it had been done without my knowledge or request, After my third phone call this morning a staff member said I had requested the account closure by email however having kept track of my emails I can prove that I did no such thing. Of course FuelGenie have no interest in providing any kind of service or support and my final message from a staff member was "I don't give a sh** about your stupid little charity".

Very typical of this company,

"Absolutely shocking!!"

shocking!! .. Firstly they word it on their website to make you think you’ll be getting cheaper fuel. You don't. Secondly their customer service is absolutely disgusting. They treat you like they really could not care less about you. Then they take money from your account when they want, not when you agree.. AVOID using this lot!!! Get a bunker card is my advice!!

"First the good, then the big fail"

First the good: This account has met our needs as a charity very well for a number of years.
Then the bad: fuelGenie have introduced a system under which they no longer send invoices by email but require access to be through their website. In and of itself that would be fine, but
1) their website will no longer accept our login details
2) online requests for login details to be sent to the address they hold for us (and to which they sent the notice informing us about the change in procedure) do not arrive
3) their Customer Service department display a marked lack of understanding as to how emails are transmitted and the various reasons some types of email can fail. Their response hitherto has boiled down to "it's your problem and we're not interested in resolving it".
It's a great pity that a previoiusly-good service should be spoiled by an unwillingness to address a problem put to them by an experienced email systems administrator.
If we eventually succeed in persuading them to address the problem in a meaningful manner, we will amend out assessment.

"The best for business fuel"

I always use fuelGenie for my business fuel. It means that I ensure my staff can only purchase cheaper supermarket fuel so I now save a fortune over previous years where they'd all buy expensive motorway service station petrol!

Great self-service portal too.