"ABSOLUTE JOKE OF A COMPANY!"

ABSOLUTE JOKE!! DO NOT PAY THIS COMPANY ANY MONEY BEFORE THEY ARRIVE!! First off I rarely ever leave anybody a bad review, as I also run a small business myself, and appreciate things can go wrong. I therefore gave this company the opportunity to put things right first, however they ignored my first email and then gave a very poor response to my second and ignored me ever since. I simply requested a refund as they failed to turn up, to which they have refused to refund. They were aware we had to travel down to the rental flat to meet them, and they committed to call us beforehand, and instead just drove past took a picture and said nobody home and banked the call out fee, they demanded in advance. We were chasing for updates most of the evening, but just got fobbed off about engineer running late, then not told when he was actually there, but since left. No apologies and a couldn't care less attitude from the call handler! Literally the worst customer service I can recall in years!

"Absolute rip off read the terms and…"

Absolute rip off read the terms and conditions

Told them on the phone exactly what needed doing to my boiler and I have the part here waiting (literally unscrew a part and replace) and they told me £120+vat to carry out a small fix

i could of done this myself in 10 minutes if I wasn’t laid in bed waiting for a hip replacement

The engineer turned up and I told him exactly what needed doing he said fine
5 minutes later he goes out to his van I then get a call from PM247 Services to say it’s going to be £580
I then refused and they said ok please pay the £120+ vat charge and when I refused saying your engineer was here for 5 minutes speaking to me and then went back out to his van
they said that there engineer had diagnosed the problem and a small fix is tightening something

I refused to pay anything and said see you in court as they was trying to take advantage of two old age pensioners and a bed bound disabled person

PLEASE READ THEIR TERMS AND CONDITIONS BEFORE AGREEING ANYTHING

"DO NOT USE THIS PEOPLE ITS A COMPLEX…"

DO NOT USE THIS PEOPLE ITS A COMPLEX SCAM
They overcharge you with little or no work done, i had to pay £144 to look at my sink, nothing was done becausthey wantes £600 more to do any work.
Please stag away dont get robbed like me

"Do not use this company"

They quoted £144 to unblock a drain and then sent a plumber to look at the blockage, who then called back to the office. Then the office calls me and says is will cost almost £500 to unblock the drain!. I refused to pay this and told the guy to go away and told the office I would not pay as they still wanted to charge the £144. They were insistent I had to pay the 'call out' fee despite having not done any work. What they are doing is charging you for a quote - which is not made clear. Furthermore the company accounts department then immediately called me to threaten to send a debt collector which is both unreasonable and clearly illustrates a lack of respect for customers and the greed of the company.

They have been sending me multiple emails and texts I have told them I will not be paying for a service I did not receive and will pursue legal action if they persist in pursuing it. I later got a local plumber to do it for £180.

I suggest you look at the reviews here and on google as they seem to have a similar strategy to rip people off. Avoid this company.

"Tyrone was excellent"

Tyrone was excellent. He was so polite and knowledgeable. He really did help me out when I had no heating or hot water. One very grateful lady

"Never use these people. "

They arrived 3 hours later than promised then told me lies. The saniflow didn’t need replacing for an exorbitant £1600 it needed unblocking. Which I paid someone else a call out fee to deal with, and they made good for £200. Never ever use this company the whole process was very very dodgy.

"Had this company out on 21st October…"

Had this company out on 21st October 2024, as my drain was blocked. The engineer told me he had to put a camera up the drain and jet out the blockage. This cost me £834, which I had to pay before any work was completed. Was told by the engineer that everything was ok with the sewer pipe. Today 9th December, bathroom backed up again. Phoned PM247 and was told they only cover the drains for a month. So asked if they could send someone to have a look as there must be a problem with the drain. Was told this would cost £495. An absolute con!!! Would not recommend this company at all. I fill absolutely let down.

"Emergency late evening call for a leak in the kitchen."

Emergency late evening call for a leak, prompt, detailed, professional and reliable service provided so definitely recommend!

"Charged for a part that they took away"

Charged for a part that they took away with them.
The plumber couldn't even stop the leak and caused water damage to our floorboards and walls in the room below.
They pray on those in a desperate situation. Once you complain their email communication turns infantile as they deflect and place all blame on you, using a condecending immature tone.
Avoid this company like the plague.

"We called out PM247 to our property for…"

We called out PM247 to our property for a block drain. The engineer who attended (Jace) was very knowledgeable and was able to get the problem rectified within an hour great service and a great engineer