"DO NOT USE THIS COMPANY"

My experience has been very distressing as they would not do any work before I had signed their Contract and paid upfront?? As I had no heating, I was desperate as am disabled, elderly and not in good health - so risked the paying in advance. They refused to take a credit card, which they had initially stated was acceptable when confirming the job. I paid them 294 pounds for a job that the engineer was unable to carry out in the 3 hours at my home while he was killing time, going to and fro to his car, making phone calls galore - and pretending to do some work, which he said he would have to come round the next day to finish??? I told him to LEAVE and leave he did by banging my front door so loudly that the neighbours came out to enquire if I was all right. I SO REGRET NOT VIEWING THE REVIEWS PRIOR TO ENGAGING THIS ROTTEN COMPANY. These people are liars and cheats - and have no intention of doing any work (employing staff that are totally unqualified).- so please do not have anything to do with these SCAMMERS! Not only will you lose money, but the entire experience was extremely stressful.

"Pretty sure this company is a scam"

Pretty sure this company is a scam, sent a plumber out who wasn't able to turn off the stop tap charged me the call out fee of 144£ anyway, quoted 295£ plus VAT to replace the stop tap. I then called a different plumber who just wiggled the tap back and forth using a spanner and got the tap unstuck. Just an aweful experience with PM247

"I mean it was 500 quid to fit a part…"

I mean it was 500 quid to fit a part that costs 50p… took the guy 15 mins.. easy money. But it’s a same day service which local plumbers cannot provide. I think it’s still too expensive.

Update -looks like this company pays for reviews on trust pilot as they are getting 5 star reviews submitted at 4AM on newly created accounts - I only called them because at first glance they have a good score so this is very concerning.

"Very poor value for money quoted 485.00…"

Very poor value for money quoted 485.00 to do job another plumber did for 85.00 receipt available to see total rip off in my opinion

"Scam company"

Scam company. Plumber came out, did no investigation beyond taking a picture of the water in the sink, quoted a ridiculous price to fix the issue that he hadn't investigated, then when I rejected the quote, demanded payment of £144 for the investigation that he didn't do.

"I so wish I’d seen these reviews before…"

I so wish I’d seen these reviews before contacting them to perform a job for me!!! What a rip off company they are, I will never use again and will strongly recommend others don’t. My reason:

Call out charge, £120 plus VAT which would be taken off my final invoice, fine.

Engineer came and said need to replace 18 inches of plastic pipe. Company then informs me that will be an extra £155 plus Vat, total invoice: £295 plus vat for approximately 18 inches of plastic pipe.

Told them I do not now want them to continue with the work. Was sent an invoice for the call-out charge, fine, but was then told I had to pay by cash or bank transfer, when I said I wanted to pay by card was informed that I couldn’t do that. I then pointed out on the original job sheet I could pay by card and was told they would have to get special permission for to pay by one of their stated ways of paying.

As I say I so wish I’d seen these other reviews before contacting and can not say strongly enough I will never use this company again!!

"Updated pipes brilliantly"

Updated pipes brilliantly, fast, friendly, reliable & decent price.

"Brilliant service "

We received excellent service from PM247. A plumber was with us within 2 hours and completed emergency work immediately. We needed additional work completing which required parts ordering and were kept informed and updated on the cost and progress, the same plumber returned 2 days later - Saturday - to replace a faulty thermostat. He was friendly and efficient. I would highly recommend them and would definitely use them again.

"Repair toilet cistern "

The plumber did a very good job. Very thorough. The job was a bit expensive but I am very satisfied with the results but given a 4 star because of the expense.

"SCAM"

A total scam. Tried to bully my elderly parents into paying £144 call out charge and then a further £500 to unblock the kitchen sink. The plumber did not even disconnect the U-bend under the sink to have a look and left without resolving the problem. One bottle of Mr Muscle did the trick !! Hounded my parents constantly for payment and I had to threaten to call the police unless the harassment stopped. TOTAL SCAM