"Exceptional Experience with Rio Moving!"

I recently used Rio Moving for my relocation, and I can't recommend them enough! From the moment I contacted them, it was clear that customer service was their top priority. The team was not only professional but also incredibly friendly and understanding of my needs.

What made my experience great was their attention to detail and personalized approach. They took the time to listen to my concerns and ensured that everything was handled with care. The moving process was smooth and stress-free, thanks to their efficient and organized team.

I was particularly impressed by their empathy throughout the journey. They really made an effort to alleviate the typical stresses associated with moving, which made a huge difference for me. Their pricing was also very reasonable, offering great value without compromising on quality.

"I recently used This company and I…"

I recently used This company and I couldn't be happier with the service offered. Once I contacted the team, they were very responsive and they gave me a detailed quote and went ahead to promptly answer all the questions ai had about the service.
The movers arrive on time and the were very efficient. The took great care for my items ensuring they were all well packed and securely handled.
They offered high quality work. During unpacking, they placed everything exactly where i wanted making my moving experience very smooth.
I highly recommend the company to anyone in need of moving services.

"I recently hired Rio Moving for my…"

I recently hired Rio Moving for my relocation, and I couldn't be more satisfied with their service. From the initial quote to the final delivery, the process was seamless and professional.

The moving crew arrived on time and handled my belongings with utmost care. They were efficient, courteous, and went above and beyond to ensure everything was securely packed and transported. I was particularly impressed with their attention to detail and the respect they showed for my property.

Communication with the company was excellent. They kept me informed throughout the move, addressing any concerns I had promptly and professionally.

Overall, Rio Moving made what could have been a stressful experience into a smooth and hassle-free process. I highly recommend their services to anyone in need of reliable and professional movers.

"Rio Moving did a very good job in…"

Rio Moving did a very good job in moving my items. There was good coordination between Jona, Brad, Adam, and Seona.

"WARNING: UNETHICAL BUSINESS PRACTICES, OVERCHARGING, AND PROPERTY DAMAGED DURING MOVE"

I feel compelled to share my experience with Rio Moving, as it was far from the 5-star service they claim to provide.

TLDR; My experience with Rio Moving was nothing short of a nightmare. From their unprofessional and inefficient movers to the damage of my belongings, the exorbitant overcharging, and their unethical attempts to silence criticism, I strongly urge anyone considering Rio Moving to look elsewhere

RIO MOVING aggressively ATTACKS NEGATIVE REVIEWS by making FALSE CLAIMS - including baseless and wholly unsupported *EXTORTION* accusations - to prevent many unfavorable reviews from being posted or they flag them for Trustpilot to quickly remove them.

This is, at best, an unethical business practice customers must consider before entrusting Rio Moving to move their property. I've made *multiple* attempts to get this review posted only to have it removed by Trustpilot (never had ANY review I posted on other platforms removed) due to false claims by Rio Moving.

In Rio Moving's 'Review Reply' they assert, "This review is either an extortion attempt or has been posted by a competitor to defame our company on purpose." This appears to be an unscrupulous attempt to distance themselves from the horrific moving experience they provided us.

HOURS LATER, I received a phone call from Brad at 1:34 PM on February 12, "to discuss the avenues in regards to [my review] for one of the moves WE DID FOR YOU" [emphasis added].

THE ACTUAL MOVING EXPERIENCE:

1. Gwen and her motley crew took excessive breaks - each member took over 10 smoke or other breaks - that significantly increased the cost as the service was billed hourly.

2. Their lack of focus and organization was staggering. At one point, they attempted to leave for the destination without fully packing the bathroom and kitchen cabinets.

3. My wife and I personally witnessed Rio Moving tossing boxes to one another, showing complete disregard for our belongings.

4. The final cost was well over $500 more than the original quote for a one-bedroom apartment. Gwen specifically demanded cash payment, and I was forced to pay the remainder via cash or Cash App/Zelle.

ADDITIONAL FALSE ALLEGATIONS LEADING TO REMOVAL OF PRIOR HONEST REVIEWS

1. Rio Moving also attempted to discredit my review by stating that they *only* accept credit and debit card payments (I stated Gwen the lead mover demanded cash or Cash App/Zelle for far more than agreed).

Here is the relevant portion of an email they sent prior to the move that *REFUTES* their false claim regarding acceptable payment methods:
_________________________________________
From: Rio Moving
*** email addresses not allowed in reviews***
Date: Sat, Mar 4, 2023 at 3:03 PM
Subject: Reservation Fee Payment
To: John Galt (pseudonym)

Balance payment to be paid on the day of the move to our movers via *** CASH APP, ZELLE or CASH *** [emphasis added] once they arrive at your doorstep on the day of the move: $350.
_________________________________________

This direct contradiction exposes their dishonesty and calls into question the credibility of their other claims.

2. Rio Moving claims in their reply, "Who is Gwen?? We do not have any employee with the name Gwen."

Although Gwen may not be currently employed by Rio Moving, this doesn't mean she wasn't at time of the move. Also, they likely hire movers as CONTRACTORS, so *technically* she none of the other movers are considered employees.

Furthermore, I possess text conversations and phone logs proving Gwen's association with Rio Moving I would upload if the platform allowed.

3. Rio Moving's false extortion claim and allegation my review was "posted by a competitor to defame our company on purpose," is patently untrue. Brad from Rio Moving left a voicemail wanting to discuss a move, "we did for you" refuting yet another false claim that the review was "posted by a competitor."

Defamation only occurs when one makes untruthful statements, not ones that are true. Rio Moving's unprofessional mud-slinging is nothing more than desperate attempts to dodge accountability for disastrous moving experience they provided us.

CONCLUSION: AVOID RIO MOVING
Many of our items were damaged or broken, and the overall service was completely unprofessional. Given Rio Moving's misleading statements, untrustworthy business practices, and poor moving service, I strongly recommend against hiring Rio Moving.

Rio Moving’s conduct is a disservice to their customers and a stain on the moving industry. Do not make the same mistake I did—choose a company that values transparency, professionalism, and accountability.

NOTE: False accusations of extortion or from a competitor constitute an attack.

"David and Hugo performed an excellent job…"

David and Hugo performed an excellent job. They were professional, respectful and efficient. They moved furniture without a scratch and a timely move! I would definitely use Rio Moving company again.

"They mean business"

This moving company really helped me; first, by sending a crew to my home within 24 hours of my quote request; second, by helping me with a 400+ lb. concrete bench relocation, which myself or my husband could not handle on our own. The three workers sent to my home were polite, respectful, and worked together as a team. The "lead" worker explained the entire process in clear detail, as well as made sure I received the service as exactly outlined in my contract via email, as promised. Everything was handled in a very streamlined manner. I was very impressed; therefore, I would highly recommend this company with no hesitation.

"Shout out for Rio Moving"

Jacob and Lester helped me move the contents of a fully packed storage unit (containing all of my family's belongings) into a new apartment. I am incredibly thankful for their professionalism and efficiency. Unfortunately, our previous movers had tossed all of our things into the unit as quickly as possible -- it was a disorganized mess. My experience with Rio Moving was the exact opposite: Jacob and Lester were careful, methodical, and thoughtful. They worked at a steady pace. They communicated with me every step of the way. I have to say, I've done a lot of local moves, and this is by far the most stress-free experience I've ever had. The entire process, from estimate to moving day, was straightforward and painless. I'm really happy I went with a nationwide recognition that cares so much about the customer experience. Thank you Rio Moving!!!

"They are great movers"

Rio Moving did a great job of moving our belongings out of storage and into our new house. Getting a quote was straightforward and to the point. Antonio and Jose did a great job. They took care to wrap our belongings for protection and worked quickly but with enough care not to destroy our things.

"Service and price was they are awesome"

Rio Moving is definitely going to be our go to for big moving services and will highly recommend it to our friends. Jona John who helped us schedule the move was very nice and patient with all our questions. They accommodated us rescheduling as well. They are great and with very reasonable prices.