"I like this website"

I like this website. It has good material

"The best auction site"

The best auction site! I always have an excellent experience with Gem Rock Auctions. Their customer service is very helpful. I will definitely recommend Gem Rock Auctions to my friends.

"the website is awesome"

the website is awesome. Love this auction site!

"THE BEST!"

GEMROCK, ROCKS!

A very amazing place to purchase good items! Sellers are the nicest, customer service is real and awesome! GEM ROCK THE BEST!

"AWESOME!"

I love every part about Gem Rock Auctions. Customer service is superb, processes are awesome and easy. User-friendly and easy to access. From day one till today, Gem Rock Auctions never fails me! Will surely recommend them to my friends.

"Stupid procedure"

Been buying some gems, paid, leaving feedback with no issues
HOWEVER! GRA now require to leave my credit card number on their site, and absolutely NO GUARANTEE of any phishing activities, I always use paypal, always, because of this phishing-cracking activities, why the hell GRA have this new procedure, stupid indeed

"So-So website with a few precautions"

Updated 10/21

Positives:
The stones I have purchased on this site have been real; some have been good deals, some just OK, some not-so-good. The website managers have investigated and dealt positively and quickly with the few issues for me that have come up, which have been rare.

Negatives:
The No Reserve Auction appears fairly shady with a number of the more prolific sellers. There is the appearance of fake buyers (whether for kicks or more likely I suspect hired by the sellers), bidding up the price of the gems, and then dropping out when they think they have set the price as high as they can without actually being the winning bidder. See the other reviews stating the same issue. You can't believe the origin of the buyers. There have historically been certain buyers who bid on >75%+ of all the No Reserve stones of certain sellers, nearly 24/7. This does not seem to be real.
In a live auction, you see the person bidding, and buyers have to prove they have the money and intent to purchase. Here, you just have to trust the other bidders are real. Whether true or not, there is at least the appearance of some pretenders, "ringers", fake buyers...bidding in some auctions, particularly for the nice gems. Think about it...who is going to list a very nice gem on an auction with the chance that they won't get much for it; they have developed this backup plan.

Photos can be deceiving. Look very close. The seller's job is to make every gem and piece look as attractive as possible. If you want an analogy, these are the equivalent of Glamour Shots you see on dating sites. Real life appearance of stones may not be quite as impressive. Gem ratings re SI, VS, VVS, IF etc. vary from reality among several of the sellers

Recommendations:
(1) If you have questions re a gem, contact the seller.
(2) As mentioned above, look closely at the photos. Many of the complaints from buyers I have read on the site have been re flaws that were obvious on the photos and videos if they had looked closely enough. Look at the background of the gems photos. Sellers may try to make a light stone look darker by putting against a similar colored background. If it looks like the background was supposed to be white, but is off color, you can color correct it using a photo program to see the actual color.
(3) Develop a rapport with sellers, and you might get a better price.
(4) Do not renege on a deal. Your word should be your guarantee. There is a return policy if you are not happy with your purchase, but keep in mind you pay for return shipping, which may be halfway around the world, and cost more than what you paid for the stone.
(5) AVOID bidding the No Reserve Auctions. If you do delve into the No Reserve Auctions, have a firm price in mind for purchase and don't go above it lest you get caught paying more for a gem than you should. If you think you are bidding against a fake bidder, you probably are, so just stop. Be smart. There will be another stone in your future.
(6) As with most things in the world, if it seems to be too good to be true, it probably is. Buyers should be looking to find a good stone for a good price, sellers should be interested in doing business and making a living, just like anyone else. No one should be looking for a steal or to rip anyone off. Unfortunately, it seems to occur
(7) Have a realistic idea of how long it will take for your purchase to arrive. These stones are often traveling thousands of miles. It may be a month to get to you. If it is a large money purchase, consider insuring it.

"Love Gem Rock"

Love Gem Rock. I have been buying for many years and as a gem collector the pieces are always amazing

"No customer support at all"

No customer support at all. Just a automotive service that doesn't help. I needed help with going through the checkout and kept coming up with "payment provider error" when all my details were correct. Would not recommend.

"Excellent wonderfully"

Excellent wonderfully