"I have been buying from this site for…"

I have been buying from this site for about 2 years. I have found the majority of sellers are professional and reliable. I love their wide range of stones and sellers. Buyers must hold some responsibility.
After reading other reviews these stores and gemrock cannot be accountable for the mail delivery times. Also sellers try to show the stones magnified. This sometimes effects the appearance. You shouldn't buy unless sure. I have asked many questions at times probably annoying but at least i was sure when it came to buy. I recommend this site for sure.

"Very bad"

Very bad. Paid for a bamboo watch with rosegold face on the 15th of November 2020, and was told that the eta was 7 Dec 2020.

Still NO package, and VERY BAD CUSTOMER SERVICE FROM THE SUPPOSED "IRIS" person

"Hi i am wondering are the gems are real…"

Hi i am wondering are the gems are real cause i do want to buy one but just scared to get scammed that there gonna give me a fake one

"Amazing Sapphire"

I purchased a Sapphire from a seller in Thailand and the quality of the stone was amazing. I make my own Jewellery so I am fairly picky about my stones

"Supported a mockery actioned gem seller…"

Supported a mockery actioned gem seller and defended them and neglected their reputation. No justice and blinded.

I was trying to ask for a detailed answer on the website to a gem seller, (Artgems of NSW) the seller decided to bully me by mocking me by saying ungodly things then falsely reported me to the admin, I have sent emails they didn't reply. I've been blacklisted to this day. If Gemrock Auctions wanna support this type of person then their business shall be destroyed very soon.

"I HAVE BEEN A CUSTOMER OF YOURS FOR…SEVERAL YEARS NOW WITH NO ISSUES -- UNTIL NOW"

I HAVE BEEN A CUSTOMER OF YOURS FOR SEVERAL YEARS NOW AND HAVE ALWAYS BEEN TREATED DECENTLY BY THE GEM COMPANIES YOU WORK WITH --HOW EVER ON ONE OF MY LAST PURCHASES SOMETHING IS WRONG -- I SEARCHED FOR YOUR CUSTOMER SERVICE BUT CANT SEEM TO FIND IT SO I MUST POST IT IN HERE SO HERE GOES -- THE PROBLEM WILL BECOME APPARENT --today is 10/12/2020 and i have not received my package as of yet . the tracking system stated it arrived in the USA on 10 /02/20 but not where at or whats the next step—still awaiting my sapphire —trust your company—so far—- but getting a bit concerned . will give it a few more days before i go to gemrock auctions and ask them to find out whats going on . thank you .

12th Octprmgems
Hi!
These days massive delays are happening for delivery services due to Covid outbreak.
Our recent experience is once the status update show “Arrival at Destination Post”, it usually requires another2-3 weeks for the local US post to do delivery these days, depends on your location.
Regards,
PRMgems

Just Nowsattara
it arrived in AMERICA on 10/2/20 it is now 10/20/20 and i still have not received my sapphire—i also have not recieved any notice of expectant date of delivery . i am very concerned if it was even sent at all ? can you blame me ? how long has it been do you even remember ?
i want to continue doing business with you but you need to step up and follow thru on this and locate my half carat sapphire since your shipping agent cant seem to do it ! i am past eager in awaiting the arrival im approaching anger and disappointment - i have forwarded both your response and my reply to GEM ROCK AUCTIONS so they can get involved and finally i can get some info . my next step is in your hands . show me i was correct in trusting you—next step is yours!—thank you i hope

"Why is my IP address black listed?"

I have been blaclisted on your site and I don’t know why. How can this be fixed.

"Dishonest seller using colour enhanced photos."

I saw a most beautiful Indonesian Moss Agate and after some very competitive and excessive bidding, I was successful. When the stone arrived it was almost colourless. I complained to Rock Auction about the Seller using enhanced photos For the sale and very quickly I received a decision from their ‘so called independent’ Sheriff Audit scheme. It decided that all the seller’s information was accurate and gave me no chance to explain my case and send in my photos of the Stone.
I am complaining to Rock Auctions every few days and asking to upload my photos but I just get messages saying it is ‘closing case in 24hrs as we have not heard from you’. My emails are on their website so they are received.

It is important for this site to take action when sellers Misrepresent their items. I paid three times what this item was worth on the basis of colour enhanced photos. Gem Rock Auctions immediate answer to me was send it back and get a refund .... but can I trust this seller? If I send it back will he send a refund. What about the shipping charges both ways and the import duty invoice, I am expecting to come any day now.

I note that a recent post here was about a Very similar buying experience. I have responded back to Gem Rock again this morning. I will post on this site what sort of answer I get .... in fact I will keep updating here until I get a positive response at last! Gem Rock Auctions needs to sanction dishonest sellers and give some thought and help to mislead buyers.
I hope that this message is seen by Rock Auctions and they Decide to do the right thing.
Heather

"Fantastic gemstones on offer and the…"

Fantastic gemstones on offer and the auctions are great. Everything I have received has been describer correctly

"They will change your neutral feedback to positive"

I give a neutral feedback because the color of stone I received is much lighter than the picture. Then two days later I found the neutral feedback was changed to positive by someone, either the seller or the website. That's a 100% feedback store, and that's the reason why I purchased stone from them. Now I don't know how many feedback was changed by them. Don't trust them!

Comments about the website's reply: They are lying! I have all screenshot in my cellphone to prove it! I didn't give any positive feedback to that seller. I gave a neutral one and surprised to see it was changed to positive by someone else. You can imagine how angry I am when I saw the feedback became 100% positive again. I complained to the website, then 4 hours later the positive one was removed and I can post a new feedback again. I have no objection for the seller refusing to return after 40 days from it's delivered, but I need to say the seller enhanced the color to sell a light-color stone in the feedback.

Again: Don't trust the feedback in their website!