"I have never written a review in my…"

I have never written a review in my life, but having had the worst experience I thought I should, to save people wasting there time on this company.

Firstly, the guy working there was rude and not delicate with my MacBook. When I received my computer a week later ( pick up and drop off due to covid) I could see that there was still dust and scratches on my keyboard ( I went to get the whole touch bar and keyboard replaced) I then went to another Apple certified shop which told me it had not been replaced at all.

So they basically lied about even looking at my laptop, wasted my time , were rude and obviously think nothing of there customers to not even do what they said they would and then pretend that they had. What are these people getting paid for ?

The most disappointing experience ( mr shoreditch branch ) I hope they close down and stop wasting peoples time and money.

"Excellent experience to fix laptop"

My Macbook screen stopped working so I contacted MR London to organise a repair following a recommendation from Apple. The team were very helpful and the repair was done super quickly, meaning that I was only without my laptop for a few days despite the difficulties caused by COVID. All in all an excelent experience, I highly recommend!

"Great service and fast turnaround"

Great service and fast turnaround. Friendly staff too. 10/10

"If you have an Apple product don't go…"

If you have an Apple product don't go here. You would expect to be charged similar prices for repairs to the official prices if you go through Apple Stores given that it is an 'Apple Authorised Service Provider'. However, the cost for a battery replacement (official Apple cost £129 for Macbook Pro 13') was £344!

They know what they are doing and don't put the prices anywhere for you to see before hand. You need to give your laptop for a 'diagnosis' before they give you a quote. Then if you decide you don't want to go ahead - which obviously why would you rationally want to given the excessive cost - you have to pay approximately £89 for the 'diagnosis'. Then you are stuck either paying excessive repair costs or £89 for nothing.

Speaking to the representative on the phone the guys couldn't care less. They know they have you caught at this point and just tell you take it or leave it.

In the interest of total transparency and objectivity the repair was all fine (so far). However, I believe these guys are complete chancers who know what they are doing and will never ever use their service again and recommend no one else does. That Apple still advertises such places as 'official' service providers is terrible. There needs to be clarity on pricing policies from both Apple and MR Systems.

"Avoid using them if you can"

Avoid using them if you can! Not the best experience with these guys. While they were repairing my, they managed to put a load of scratches on the machine - they obviously denied it when raised it with them. Just say's to me that they're careless. If your mac is your pride and joy - don't leave it with them. Either go elsewhere or book it in with Apple directly. You have be warned!

"After your repair"

After your repair, my 2016 MacBook Pro looks like a brand new one! Thank you for the excellent work!

"USELESS"

- unpaired my phone
- then said that can’t repair it
- I need a new one and it’s not worth it
- then can’t pair my watch back to my phone

Wasted an hour of my time to tell me they cannot do anything for me.

The service is appalling and deliberately so and they do not know the technology. The screen on my watch was cracked. They could have said they do not replace screens and that my only choice is to buy a new watch. But what they did was take the strap off unpair the watch from my iphone and then tell me I needed a new watch and they cannot pair the old watch back to the phone (they tried for an hour and failed and glibly said they will continue to try all day to time me out as they knew I could not wait all day). A totally cynical approach to business. Never use these people. It is a fundamentally dishonest approach.

"Really excellent service"

Really excellent service. Friendly, helpful staff. Really great and safe Covid secure set up. Very quick service which got my MacBook back to me very quickly. Really clear about pricing and timescales throughout - thank you!

"They kept me on the loop"

They kept me on the loop, and were very friendly and approachable, but the most important thing is that my baby is back and running beautifully

"What a contrast with Apple Store!"

I couldn't be more impressed. I was able to book an appointment quite quickly - and I had my computer back in 3 hours. Ben was kind, thoughtful and efficient, and achieved more than I thought possible.
This was my second entirely positive experience of Ben at MR. Thank you.