"fitted one of your single outlet shower…"

fitted one of your single outlet shower valves last week to find it is NOT pre set to showering temp , it didn't come with any any paper work , when i got back to the office i had to download then go back to the job mess around to set it up, The cartridge dosn't just pull out it has to be un screwed ect,ect.NO wonder you won't put your name on/ph no on packaging BUY BRITISH , NOT FROM YOU

"Hudson Reed a new name for shockingly poor quality."

Purchased a shower unit for over £650!! One of the most expensive ones they had at the time. Its been 2.5 years and the divertor valve has failed and I am being told that the item is discontinued and cannot get parts for it. Beggars belief that a shower unit this expensive is literally fit for scrap after less than 3 years? if this review had minus stars thats exactly how i would be rating this interaction with Hudson Reed.

"Deeply Distressing"

Why did I not visit here before choosing my bathroom furniture. Similar to other reports on here the furniture supplied for our bathroom through Heat and Plumb would appear to be not very robust. 2 months old and 3 panels have blown on my various furniture items. I have a well ventilated bathroom and a window. Is it realistic for furniture in a bathroom to exist in a 100% moisture free area, it just feels like a stretch to me, it is a family bathroom.

Response from supplier - Water ingress, warranty does not apply.

On closer examination of the furniture I can only assume that the panels in question are not consistently sealed. It says on the care label water resistant and not water proof, I disagree, if you fully sealed them they would be water resistant. I don't want to put it in the bath but I do want to use the sink on top.

It's deeply distressing to spend hard earned savings on something and be treated in this way. Now my only choice is to either regularly buy new panels in case of any moisture generation in my bathroom or rip it out and try again with different manufacturer. They seem sure it's my fault and not theirs and seem to feel absolutely no shame about it.

"Excellent customer service and product…"

Excellent customer service and product strongly recommend 🤗

"Poor quality, no customer care, waste of money and deeply upsetting"

Do not buy any bathroom furniture from this company! Purchased a bathroom vanity unit which is under 12 months old and now the front doors are splitting and bubbling.
Contacted the retailer (who were also mightily unhelpful thank you not Heat and Plumb) who forwarded the details to Hudson Reed, who state the damage is due to "water ingress" and therefore not under warranty.
Now the warranty states "General care,
spillages and splashes - On no account should any spillages or splashes, even water, be allowed to lie on any surface. All spillages and splashes should be wiped dry, failure to do so may shorten the life expectancy of the product and invalidate any guarantees.”
I have confirmed that I have taken care of the item, have wiped spillages up, that my bathroom ventilation is well above general standard, even provided them with details of how often I wipe the bathroom down and with what sort of cloth! But the response has still been "water damage, not covered".
So in other words they don't care how careful you are, how much you follow the fitting instructions or abide by the warranty, any defects in their eyes are solely due to you, the customer, not behaving yourself.
Because otherwise it would mean, what - that they produce such poor quality items that even when you do take great care (which I have assured them I have done, having spent my savings on a bathroom refit), the item still fails.
Item is obviously not fit for purpose in my eyes, or else there was a manufacturing defect, or a lack of sealant, which enabled water to enter quickly despite wiping any spillages (and there weren't many on a door I can assure you).
Absolute waste of money, and now I'm going to have to try to find some funds to either replace the whole sink unit or get some new doors made to measure for the unit.
They should advertise their bathroom furniture as not suitable for any room where there may be the presence of water, that might be more honest.
I hate going in my bathroom now to be greeted by such an eyesore. I honesty feel so upset by this experience.
Please look elsewhere if you are wanting bathroom furniture.

"Hudson Reed Bath Shower Mixer Failed in 30 MonthsLever…"

Hudson Reed BD304 Jade Crosshead/Lever Bath Shower Mixer - Chrome. I bought this item in September 2019 & had it fitted in December 2019. It has now started to leak! It is only 2.5 yrs old. Hudson Reed Customer services told me that they cannot do anything as the item only had a 1yr warranty. This is ridiculous. I didn't buy a cheaper one because I thought that Hudson Read Products were quality and expected them to last longer. I bought Hudson Reed for all of my bathroom fittings! Very poor Customer Service.

"Our shower screen (M1000SS-E8 Apex…"

Our shower screen (M1000SS-E8 Apex sliding shower door, clear, 1000mm) shattered recently without warning. We was downstairs and it sounding like an explosion going off. We ran upstairs and was shaken and shocked to see the devastation within our en-suite bathroom. We have contacted Hudson Reed, 4 days ago, and are still awaiting a response. We believe the item has a lifetime guarantee and would not expect this to happen after 3.5 years of installation. We can not bear the thought had we been in the en-suite at the time of this happening. We have noted the exact same thing happened to another review on here March 2022 and believe this is 100% a safety issue that needs to be rectified. Thank god in this instance no one was hurt (apart form cut hands clearing up the carnage.)

"I purchased 2 shower units and 5 taps"

I purchased 2 shower units and 5 taps. They all look amazing but at only 3 years old not a year goes buy where 1 doesn't break and something has to be replaced. We are now on our 4th shower valve, I really don't expect to be replacing parts so often

"Stay well away .."

Stay well away ... got a light scratch on vanity unit top panel . . Hudson reeds refuse to sell another panel but will sell a full unit . Only company in UK which won't sell a replacement facia......I will never use them again ... 30 years experience and never known a company to refuse to sell a panel . As reply the facial are manufactured so I assume they cheap imports as they cannot manufacture a flat gloss facia panel ?? Expensive mistake . Stay with local manufacturers.. even wickes would sell you a facia front lol

"I bought some electric radiators from…"

I bought some electric radiators from this outfit they did not work and when I phoned the technical help line they denied it was there radiators.