"RingCentral is high quality"

RingCentral is a high quality, reliable, and easy to use modern day cloud phone provider.

"Not easy to use"

Not easy to use - difficult to access -

"So far so good"

So far, so good. No issues and good customer service response for any questions or needs.

"Ring Central is a great source to…"

Ring Central is a great source to receive messages from patients or any source. It records a voice message, creates a transcript and most important of all, you get a phone number to return the call. Sometimes patients forget to leave a phone number. I am very satisfied with the service.

"TOO EXPENSIVE,"

TOO EXPENSIVE,

"It is very difficult to get a response…"

It is very difficult to get a response from our RingCentral Account Rep. They are very slow to respond to, if they ever respond.

They seem to lack a basic understanding of who we are and the products we use and need.

"The technology works as it should but..... "

The technology works as it should and they are more than happy to welcome you as their customer. However, moving over existing phones to them has been a very painful experience and I have seen some of the worst customer service I have ever experienced. Focusing on how to make moves a more steamlined process and teaching thier customer service team that being polite to customers is step one, would go a long way towards helping their rating.

"Ring Central is crystal clear and has…"

Ring Central is crystal clear and has been working fine with no issues.

"Most of the support team I've…"

Most of the support team I've communicated with either do not understand me, or I do not understand them due to either language barrier or dialect. Also, the SMS process has been awful. The application process should have provided samples of what we are to submit. The Keyword automation has been just as bad as support had to get support on my questions. The automator should allow the Admins to setup trigger workflows for all of our employees. Instead I have to login to each employee's automator and setup their automation.

"Unreliable software"

Unreliable software. Doubled the price under the guise of saving us from sms spam.