"Charged my account twice."

Charged my account twice.

"Straight forward and quick response."

Straight forward and quick response.

"Loans "

Omg I don’t have credit so I was so surprised to get this I’m the happiest girl ever love this and I can pay it off early so good thanks for all you’re help sorry didn’t get reference number it’s Caroline

"The lady on the phone was so helpful…"

The lady on the phone was so helpful and patient helping me to approve the documents

"Contacted me ASAP and sorted my issue"

Contacted me ASAP and sorted my issue

"Simple process"

Simple process, loan agreed quickly

"Bad experience"

Pure incompetence. Telephone agents forgot to set up automated payments TWICE which led to my account falling into arrears. This has also had a negative impact on my credit score.

Today is my final payment and good riddance.

"Very easy transaction"

Very easy transaction. All the forms to complete came via email and I didn't have any difficulty with filling them in. Today is just the first day of dealing with this company but so far, so good.

"Good service…"

After getting help i successfully managed to fill in the forms All good i would reccomend this firm to anyone

"Third time lucky"

Third time lucky? Thank you Trustpilot too for making me start again!!
Although successful, rventually, the process to get the form completed, left me gasping! Firstly to register on the site - a password is given which you need to copy into their box - almost impossible unless you can paste and copy - which I can't do! So, I failed, and then hit the "forgotten password" link. i created my own password,which was approved and happily went back to register. Only it didn't recognise the password just created - and I had to start over. Eventually, I register and then you come to the form itself - which in turn is a nightmare. One has to expand each section by clicking on the section heading i- which didn't often respond! What a faff! And all that after the signing in bit where they want to know whether you are a robot!, How many times can you check the boxes for motorcycles, cars, buses, or sidewalks, without going completely scranny?