"I will never use this company again..."

I will never use this company again. Rip off bustards. There was a crack on the windscreen and Sixt/Flizzr charged me €400, the normal price of a new windscreen fitted is less than €100 anywhere in Ireland. I am very upset about it. They never answered my e-mail (they asked me to write an e-mail) and they said on the phone that this high price is because the administration. €300 administration, thats funny. The girl on the phone said that they offered me windscreen cover at pick up. They never did, they offered only full cover which was about triple the price of the rental. I will never use this company again.

"Cheap and cheerful..."

We used Sixt on our short trip to Limerick. They are not actually based at the airport itself. They're a short drive away from the airport. It was worth for the price we paid, cheap and cheerful. They came to pick us up and took us to their office, where they carried out all the paperwork. And vice versa on return. Very friendly and polite members of staff greeted us on both occasions. Car was very clean. We will definitely use them again for our future trip. Thank you so much guys.

"I rented a car in January..."

I rented a car in January, when returning the vehicle, I forgot my backpack, tried in many ways to get in touch to find it and without success, they do not pay attention. I rented it again a few weeks ago and they gave me a dirty and very weak car.

"Great personal service..."

I hire a car each month in Shannon. Recently was tempted to SIXT after a good experience in Germany. Have to say I could not fault them. Service was excellent, car great and they were especially considerate of my passenger who had mobility issues. So I hired again, and again had a great experience. The key difference was the personal touch. They remembered me and my passenger. As it happened I came back a day late and there was no hassle. I am a convert.

"I found the staff at Cork airport so helpful and kind..."

I found the staff at Cork airport so helpful and kind. The original car hire booking were not perhaps as helpful nor understanding of my circumstances as Sixt. They sorted a car for me with the minimum of fuss and were so kind to me. So big ‘thanks ‘ to Pete and his colleague (?) who dealt with a very upset older lady and made her emotional visit to Ireland that much easier.

"We had hired the vehicle from Shannon…..."

We had hired the vehicle from Shannon arriving on a night flight. On the way to our destination a warning light became visible on the Dashboard. We initially thought it might be related to low temperatures outside. The light continued to be displayed in the following days. We referred to the handbook and it indicated that it needed to checked. I called the Shannon Office and was told by Wayne that we could call out road side assistance but I realised we had not taken that option. He advised us we could drive the car back to the hire office in Shannon. On arrival the mileage was checked and it was noted that when we accepted the vehicle with the mileage being 29961 and that the warning light indicated it needed servicing! This should have been organised prior to releasing or at the very least advised prior to taking or on the phone. We had a wasted journey to Shannon and back which we incurred the fuel and toll charges for which I believe is not good service at all especially when the car was being used for a Christmas trip with visits planned this really was an inconvenience. No compensation was offered for the fuel or tolls.

"Wouldn’t recommend this company..."

Wouldn’t recommend this company. Hired a car from cork airport for a few days over Xmas 2019 and exactly three weeks later they took €326 off my credit card saying I lost the shelf over the boot. Absolutely rediculous claim seen as I didn’t even have any use for the boot as my stay in cork was so short. So frustrating and I will never use them again.

"Awful..."

Awful. Your luggage is too much for your booking. Tripled quoted amount. Have sucked $6000 AUD from my credit card for an original $800 AUD booking. Trying to get this company

"Thanks for listening to my feedback..."

Thanks for listening to my feedback. Please read and stay clear of this company.

I am a retired Marine Corps Officer and I have traveled extensively for more than twenty years. I have rented hundreds of cars in dozens of cities and from several different rental companies around the world. So, I feel quite qualified to make a review of this magnitude. Although, this was my first experience renting from Sixt. This was the single worst rental experience, ever. Anywhere. In fact, I didn’t realize renting a car could be so stressful. I was wrong.

The shuttle service was fine. Sixt picked us up, were polite and punctual. We proceeded in an orderly manner to the counter and this is where the problem arose. The Sixt representative was a nice enough young man that seemed to be put into a bad situation by corporate policies. For starters, I didn’t want a large commercial shuttle van, but I got, a large commercial van. That’s fine. No worries. I excepted it. Then I was told my card was declined?! That’s never happened before – why? Because I was told that Sixt would have to put a $2000 hold on my credit card. I have NEVER heard of such an outrageous hold being placed on a card. Even if I could have talked my card company into allowing the hold, I wouldn’t have done it. We began looking for another rental company in Dublin but the representative said he would talk to the manager and see what he could do. Meanwhile, me, my wife and family began panicky international cell phone calls to credit card companies and other car rental companies. Then the rep came back and said they would reduce the rate of the hold to $500. Why the sudden change?! I agreed to this hold on my card and we then found out that the car was a manual transmission, which may have been my fault when I booked the car. So, I will own that one. But to get an automatic would be another very costly upgrade.

We then found out that I would be forced to buy Sixt insurance on the car?! Why would I have to do that? I have booked the car on my credit card and the card covers theft, collision etc. But, even still, I had bought additional car insurance via Expedia just to cover all my bases and now I am FORCED to buy another insurance product from Sixt. I believe it was almost 100 Euros. Then the rep asked if I would be driving to Northern Ireland from Dublin; I should have known by now that it was a setup, I said, “yes.” Only to find out that that would be an additional charge to drive the car in a foreign country. I believe that charge was another 50 Euros.

We then walked out to my large commercial shuttle van to find a dirty and damaged vehicle. There was still some trash and a coffee mug in the vehicle from a previous passenger. I was told that any additional damage I was going to be held financially responsible for. Are you kidding me? I can’t even see the car’s paint for the dirt. I had my family to canvass the car with their cell phone to record photographic evidence of the damages that were not annotated. Then I had the representative annotate the damage on the Sixt forms and I took photos of the forms, as by now I was very, very leery of the Sixt company. This check-in experience should have taken minutes, it took at least an hour.

Once on the road, the oil light kept coming on. I was afraid of checking the oil as the owner’s manual said the vehicle required special commercial oil. Finally, we returned the car and I pray this nightmare is over but I am still not sure what will happen. So, I am not sure what the end result will be and I may need to alert my card of what is going on. Ironically, a friend of ours is in Scotland right now and rented a car from Sixt and she has been stranded in Inverness, because her car from Sixt has broken down…

Bottomline: This has caused great stress to what was supposed to be a relaxing vacation. I will never use Sixt again. I will never recommend Sixt to anyone and will seek to keep others from this nightmare. Thank you for listening to a very, very frustrated former customer.

"Sixty Shannon Airport..."

Rented a Sixt car at Shannon airport through AutoEurope. On arrival, called the office and the shuttle was waiting for us as soon as we had collected our luggage.
Documents were done promptly by a very friendly member of staff who have us all informations on how use various applications and on the return procedure.
Return was fast and easy. A member of staff chauffeured us back to the airport.
Excellent service