"Fantastic & pragmatic customer service..."

Hired a car from Sixt recently & had a great experience. There are a couple of unforeseen issues that were down to myself & I found Sean extremely helpful & pragmatic.

"Well done everyone!..."

We hired a car from Sixt car hire at Dublin airport a couple of weeks ago and the whole experience was very professionally handled . Whoever put this team together has done a fabulous job , I would highly recommend them .....N/A Kavanagh

"This is a long review - bottom line - NO..."

This is a long review - summery is .... I cannot recommend SIXT IE due to my experience with the Shannon branch and then follow up with customer services.

Due to short staff we were delayed 30 minutes with the pick up and then as they don't use the official pick up area when they finally sent a car we were in the wrong place. It took 45 minutes in total for pick up then another 6 minutes to get to their office.

It was torrential rain and getting dark when I took the keys of the car. I had requested a ford automatic but was given a VW which turned out to be diesel, something I am not use to. I hope this review allows me to attach photos of the car - it had recently been in an accident and had significant damage to the front passenger side which was not obvious until daylight the next day. On driving out of the airport an alert came up about adblue, oil and the service being due. I carried on as by this time travelling with my parents who both have long term health conditions I just needed to get them to my Aunt's house.

This alert continued to show but finally turned into a warning alter during our holiday. When I phoned up I was told to 'just add 15 litres of Adblue' - something that should have been done before I picked up the car and this isn't pump dispensed but in large containers. I had to run around to find someone at Mass on the Sunday to help as we were in a rural area which ruined our morning and delayed our departure to Cork. He couldn't clear the alert so this kept going off while we drove 2 hours on the motorway.

On the Monday I continuously had to keep phoning asking for roadside assistance - started calling at 10.00 am and finally ended up in a garage at 3.00 pm. Completely wasted day.

On the way to the airport later in the week I then get a red warning NOT TO DRIVE as the coolant was low! (I had to carry on driving as would miss the flight). On arrival to Cork airport to drop off the car the SIXT member of staff immediately blamed me for the damage - I can only imagine what they would have charged me if this had been the case. However when I complained to SIXT I was told that it was considered wear and tear - I doubt that would have been their response if I'd had so much as put a scratch on it. In addition SIXT said I didn't contact them to notify them of the problems - until I showed them my phone records.

Offered 10% off next car hire (no amount of money would convince me to book with them again) and 1 day refund for the day wasted waiting for help. No compensation for the cost (paid in cash) of the 15 litres of adblue, mobile phone calls, wasted Sunday or stress of driving a substandard car. This car should not have been hired out.

"Sean of Sixt Shannon went out of his…..."

Sean of Sixt Shannon went out of his way when I hired a car a couple of days ago. From being extremely patient when I had issues with the GPS and he entertained my calls several times, to driving me to a fuel station to top up and even through a McD drive thru at dinner time, just after I had returned the car. He did not have to go out of his way but it just made the experience that much more pleasant. I will definitely use Sixt Shannon services again. Veronica

"I am shocked at the reviews,I rent of…..."

I am shocked at the reviews,I rent of Sixth a lot,I go home to ireland 4
times a year,not once have I had a bad experience with them,in fact Sean who I dealt with went over & beyond to please,even arriving to his office earlier because my flight arrived an hour early.The other 2 guys in the office were alsoso pleasant.I actually have my rental booked ahead with them for xmas.I was extremely happy with my car & service so I to me itv5☆..keep up the good work lads.
Norrie NYC

"Needs an overhaul..."

Helpful people but a company that isn't straight forward when it comes to booking a car online. Asked for a VW, got an Corsa. Paid to have the onboard sat nav activated, got an old broken Garmin. Got ripped off with extras I didn't need but had to have to get the car. An underpowered car on the motorway is an unpleasant and dangerous experience. The first time I booked with Sixt I had a remarkably good staff member who made sure I had the car I needed. As the second booking was less than a month later, wouldn't this be on file and someone notice I had a VW and not a Corsa? When I asked for a VW? Huh?
Ridiculous.

Ps. Still waiting for an acknowledgement, let alone a reply, of my original email. Do they care?

"My experience with Sixt Car Hire was horrendous..."

My experience with Sixt Car Hire was among the worst customer experiences that I have endured to date.

The price we eventually paid was more than double the price originally quoted (we paid a total of $3000 AUD for 11 days of car hire). Upon arrival at the Terminal in Dublin airport, we were forced into an upgrade as the company claimed that “it was illegal to travel with luggage on the back seat”. This was particularly farcical as the upgrade was from a hatchback to another hatchback with reclining seats, so the luggage effectively sat on the back seat anyway.

As we paid with a debit card, we were forced to take the extortionately expensive zero excess option, despite our request to leave the entire excess amount as a deposit (a solution readily accepted by Enterprise on our previous visit to Dublin).

The conversation at the counter had a definite air of the staff following a script. I firmly believe that Sixt’s business model is to entice customers with attractive prices and then extort as much money out of them as possible upon arrival. There was no attempt made by staff to accommodate our reasonable requests.

I will not make the mistake of dealing with Sixt again in the future.

"Sixt has a serious problem of quality…..."

Sixt has a serious problem of quality control. I returned the car at drop off and received an invoice without any observations. To my surprise, four days after returning the car they sent a tire damage notification (€200+). The evidence -pictures- were sent 1 month after returning the car.

Sixt doesn't has proof of the condition of the tires before the rental, nor can show the car was monitored after the return considering it was in a public space. Moreover, the inspection report estates that the inspection was done on the day of the return, yet it was brought to my attention 4 days after.

Needless to say, their only response is "kindly ask you for your understanding that we need to insist on our claim."

"SIXT is a dreadful car rental company..."

SIXT is a dreadful car rental company, the worst we have come across.

In particular, SIXT's Personal Travel Assistant (PTA) equipment is a total con. Don't fall for adding it as an extra! We were told we could make an hour a day free phone calls worldwide. The PTA didn't work for days and days ("this number are not available" we were told by the automated voice). When we complained, the "Customer Service" officer Ciaran preferred to believe the company who supplied the faulty equipment than ourselves - even though we had not completed one phone call due to the faults. SIXT refused to refund our money. Free phone calls worldwide - Pah!

Our advice: Avoid SIXT at all costs!

"Truly dreadful experience from a…..."

Truly dreadful experience from a company that takes the art of sharp practice to a new level
The booking stated the car could be picked up on the airport site, it was off site and especially when we were rushing to attend a Funeral in Shannon this delay was not needed. I was told if I paid another €50 for another car on the airport site I could have that. I refused to give in to blackmail. The car itself that was provided was not the one requested.
The return of the car to Shannon was a complete nightmare. There is no returns office on the airport site, apparently it is on an industrial estate nearby. The staff at Dublin chose not to inform us of this important point which left us in a complete panic as we thought we would miss our flight. In the end the car was left in a short stay car park and I ran into the terminal building looking for a Sixt desk which did not exist. In the end I was told to leave the keys for the car at lost property, which seemed very apt. The person at lost property said this always happened with Sixt customers and told me to complain to the company. I duly did this only to be met with complete indifference from staff including a customer services manager called Carl who stated he was second in command in Ireland; this person had the vocabulary of a 3 year old only being to say OK!!. I have now turned to the world customer services director in an effort to resolve my situation. To everybody else, please AVOID this company in Ireland