"Positive Erfahrung"

Unser Hotel nutzt seit einigen Monaten den Wäscheservice bei Jonny Fresh. Wir haben bisher nur positive Erfahrungen gemacht.

"They ruined my jacket "

Made the mistake of sending them my Woolrich for a clean up. The first time they returned it with the same stains and the same worn-in/ sweat small it had before. Like they did not even touch it. After asking them to clean it again, they returned it today (after one week) smelling like cigarette smoke + completely distressed with feathers coming out.
Don’t make the same mistake and don’t send them valuable stuff. Will never use this or recommend it again.

"Sehr enttäuschend und unzuverlässig"

Sehr enttäuschend und nicht verlässlich: Abholtermin und Liefertermin vereinbart und dann in der angegebenen Zeit gewartet und gewartet und keiner kam. In der App wurde dann einfach ohne Rücksprache der Abholtermin um drei Tage nach hinten gelegt. Die gewählte Zeit passte nicht und ich habe durch die sinnlose Warterei meine Folgertermine verpasst. Nach meiner wirklich freundlichen und sachlichen Reklamation per eMail wurde mein Konto, ich war langjähriger Kunde, einfach gelöscht. Keine Resonanz, keine Antwort... Entscheiden Sie selbst, ob Sie so als Kunde behandelt werden wollen. Ich habe nun eine andere Reinigung in Berlin mit Abholservice gefunden und dort wird Kundenorientierung noch groß geschrieben.

"Unverzichtbarer Service für unseren…"

Unverzichtbarer Service für unseren Friseursalon

Als Inhaberin eines Friseursalons in Düsseldorf verlasse ich mich auf Jonny Fresh für die Reinigung unserer Handtücher und Kittel.

Die Wäsche wird immer pünktlich abgeholt und sauber zurückgebracht.

Die Qualität der Reinigung ist hervorragend und die Preise sind fair. Ein unverzichtbarer Service für uns!

"Reinigen sauber"

Reinigen sauber

Die Reinigung unserer Krankenhauswäsche verläuft einwandfrei. Die Fahrer holen die Wäsche rechtzeitig ab und bringen sie sauber wieder. Bisher haben wir nur positive Erfahrungen mit dem Service von Jonny Fresh gemacht.

"Gute App, toller Service"

Gute App, toller Service

Die App könnte benutzerfreundlicher sein, aber der Service von Jonny Fresh ist einfach unschlagbar. Die Wäsche ist immer perfekt.

"Klasse App "

Klasse App

Die Wäsche kommt sauber und ordentlich zurück und die Bestellung per App ist ganz easy.

"Danke"

Danke

Zweimal habe ich den Service genutzt und beide Male lief alles reibungslos..etwas teuer aber man muss sich auch um nichts kümmern :)

"Toller Kundenservice"

Toller Kundenservice und exzellente Reinigung. Meine Wäsche kommt immer sauber und ordentlich zurück. Sehr empfehlenswert.

"DECEITFUL FRAUDULENT COMPANY"

Please believe the bad reviews, any good reviews on Trustpilot must be from their own staff hoping to rebalance the appalling rating that Johnny Fresh has on Trustpilot.

These lying thieves have destroyed expensive clothes in past orders - chemical / bleach stains in two pairs of trousers (chinos) , actual rips /pulled seams in a shirt - a full length down coat returned filthy and matted. We attempted to get them to take some responsibility as per their policy and reimburse for the damage and were given such a run around that we let it go. At the time our family were in crisis mode in our private life and did not have the headspace to worry about a few material items.

Due to circumstance we need a pick up / drop off service for many things and have been stupid enough to use Johhny Fresh for cleaning again.

10 shirts were picked up on Monday - four of which were brand new, worn once and then added to the pile of work shirts to be cleaned. Wednesday these were returned to us ca. 8am.
I gave each shirt a thorough check and of course two newer items have once again been damaged - they have the same chemical / bleach stains (exact stains) that the trousers had been returned with - clearly they continue to use a 3rd party who either is completely incompetent or just does not give a damn.

I immediately emailed them - with pictures as per their own policy and attached the historic email with the damage to the trousers in order to highlight that not only have they returned clothes to us damaged on more than one occasion before - but the staining / damage is clearly the same!

I received a response immediately only because I included members of the executive team :

“The two shirts and the trousers are in their delivery condition and can be picked up again at your convenience. We would like to inspect the damage and determine how this could have happened.”

Which is so dismissively outrageous - firstly the trousers were damaged two years or so ago vs my shirts which had just arrived back - still with the dry clean tags / on the wire hangers / plastic packaging.

What is there to determine ? Clearly each and every item was damaged in your care and it is both unprofessional and disgraceful that you are now going to ask me to be involved in ‘determining how this could have happened’ - this is a deep dive exercise for Johnny Fresh and their contractor - who are Johnny Fresh’s agents. What have I got to do with the explanation that their outsourcer gives them in regards to “how this could have happened”?!? Clearly the next step would have been to to somehow pass the blame back to me once the shirts were back in Johnny Fresh’s possession- I replied stating that she is welcome to send a member of their delivery / internal team to inspect the damage in order to determine “how this could have happened” in their care, but that I will not be further inconvenienced by them and that beggars belief that this request was even made - absolute radio silence since my reply.
This seems to be their policy - respond, fob you off, then absolute silence.

Clearly she could not even be bothered to read my email, as common sense would tell you that trousers no longer fit for purpose would probably not be still sitting in a persons wardrobe - common sense should really tell you that they probably were never put back on the wardrobe.

Unfortunately, common sense and basic decency is something clearly lacking at Johnny Fresh. Can you imagine running a company that is routinely under fire - any decent team would be taking this very seriously. This place could not give a damn.

Please, as a minimum, request your bank make a chargeback / open a case via PayPal and request a refund for the shoddy service received. This is a very easy process and if you provide your bank / PayPal with details / pictures and let them know that Johhny Fresh are fobbing you off your payment provider will help you as their client. This can also be done historically up to a certain time frame, please check. Johnny Fresh are under obligation to deliver on their own terms of service which is contractual.

Contact incl executive team:

supportjonnyfresh.com
stefan.michaelisjonnyfresh.com, stefanmichaelisjonnyfresh.com, stefan.michaelisjonnyfresh.de, stefanmichaelisjonnyfresh.de, JanettHerlingjonnyfresh.com, JanettHerlingjonnyfresh.de, Janett.Herlingjonnyfresh.com, Janett.Herlingjonnyfresh.de,
Mihai.Muntenasjonnyfresh.com, Mihai.Muntenasjonnyfresh.de, MihaiMuntenasjonnyfresh.com, MihaiMuntenasjonnyfresh.de, SebastianSchmidtjonnyfresh.de, SebastianSchmidtjonnyfresh.com, Sebastian.Schmidtjonnyfresh.de, Sebastian.Schmidtjonnyfresh.com, Patrick.Barteltjonnyfresh.de,
Patrick.Barteltjonnyfresh.com, PatrickBarteltjonnyfresh.de, PatrickBarteltjonnyfresh.com