"Poor Customer Service"

Decided to go with this company because of the customization of dates that you can add to a calendar. Ordered December 15th, paid for rush shipping, received an email the 19th that my order shipped, only to have the calendar delivered December 29th. When the site clearly started “ Orders placed for Christmas delivery will be manufactured and shipped to arrive in time for Christmas”. While the photos came out beautiful, which was expected because I paid for HD printing, I noticed the custom dates that I imputed were not printed. I have now for over a week have been trying to get this situation remedied. I submitted a ticked, followed all that was asked, sent in pictures and heard nothing for a week. Finally got a response only to be told it’s my fault for not saving the dates properly when I indeed saved each date and triple checked before placing the order. Mind you the site is extremely misleading as there were several times when I had to redo ALL the dates because they did not save when I in fact saved them after each input. This was not a cheap product and it’s very disappointing to have paid for something and not receive what I paid for. It truly is a disappointment that the customer service regarding this has just been terrible in helping to resolve this situation and only wants to place blame on the customer.

"Très mauvaise expérience"

Très mauvaise expérience, calendriers commandés le 15 dec, le site promettait une livraison avant Noël, je les reçois le 8 janvier après plusieurs relances... Service client médiocre, réponse par une IA, pas de suivi, ni même un dédommagement pour les retards de livraison.Je ne recommande pas ce site!

"Worst quality"

Worst quality! FAKE reviews! Customer service don’t answer after they got your money, you are on your own

"DO NOT ORDER HERE"

DO NOT ORDER HERE.
Ordered my photo tiles on the 29th December and paid extra for a rush order. I have yet to receive my order that cost me quite a lot of money!!
I’ve put multiple requests on the website for someone to contact me regarding my order and I have received absolutely no communication back. The customer service is horrendous and it’s a very misleading site. I wish I checked the reviews before ordering. DISGUSTING. will I ever get my order? Who knows.

"Nooit meer"

Reageren niet op mijn mails!
Kalender 3 weken onderweg, 9 dec besteld na Kerst ontvangen!
fotoboek 16 dagen (nog niet binnen)
Foto's 12 dgn(ook nog niet binnen)

"great customer support "

I emailed customer support over a problem with a voucher code and was amazed at how quickly it was dealt with. Mekail Stephen was very helpful and solved my issue quickly and efficiently. thank you!

"What do I have to do to get a response…"

What do I have to do to get a response form this company !!! Numerous emails and can’t get through on the phone . Appalling customer service

"Servizio pessimo! MAI PIÙ."

Ogni anno compriamo da Printerpix i foto calendari da regalare alla famiglia come tradizione. L'anno scorso abbiamo pagato la spedizione veloce, ma sono arrivati in ritardo, già questo doveva allertarci. Quest'anno abbiamo fatto 2 ordini il 3/12, uno è arrivato perfetto e l'altro ordine 13765009, mai arrivato. Ormai siamo a gennaio direi che sia andato perso. Scritto al servizio clienti mi è arrivata una risposta vaga e nulla più! Peccato perché i calendari erano proprio belli, ma servizio pessimo e con quello che costano quest'anno direi che sarà l'ultima volta! Almeno ristampare e farceli avere sarebbe stato il minimo sindacale!!

"DO NOT ORDER HERE!"

Absolutely ridiculous! I ordered a customized gift on their website on 17/12/24. I paid EXTRA money to have it delivered on 20/12. I ended up getting it 10 DAYS LATER (this was supposed to be a Christmas present).

Their delivery partner, Evri, is awful as well. They gave me an estimated delivery time, on the day of delivery. They then proceeded to change it a few hours before the announced time to make it an EARLIER time at which I wasn't gonna be at home because I was at work. They then came back days later on 30/12 only to deliver the package TO THE WRONG ADDRESS. Printerprix are liars, Evri are clowns, just run away.

I also almost forgot to mention the OUTRAGEOUS spamming of promotional emails from Printerprix that I had obviously not asked for...

"I ordered a set of two latte mugs for a…"

I ordered a set of two latte mugs for a Christmas present from a baby who was taken from its parents… only 1 mug turned up and I paid over £25 for them with a discount, should have been over £40!! I have tried to get in contact but no one replies! Great quality mug for the one I had, but I would never buy anything from here ever again!!