"The worst service ever"

So 12 weeks following my complaint and as anticipated, no response from amigo....still not allocated, no idea when it will be and not responding to any emails. After the first 8 weeks I was told they needed 4 more weeks, I was promised a response within that timeframe and now they are saying they basically have no idea when they will reply. No contact from them to advise that there is a delay, the only reason I know they haven't even looked at it yet is because I have called (again). Oh and to top it off they can still send letters reminding me of the balance....yes amigo I know thanks, as a guarantor stuck paying this loan because you don't want to bother yourself with chasing the borrower, you have made sure I know already. Tried to speak with someone senior to be told there was no one else I could speak with.....so when advisors are rude, abrupt and show no customer service there is no one within the organisation to raise that with? Come on amigo, what a joke!

"Refund due"

Hi Amigo , I have emailed about my refund and have had no reply .please can someone email or call with an update tommorrow please.

John

Hi Amigo

I am due a refund from you and was enquiring how long it will take to come into my account or cheque . Please can you advise please.

"Excellent customer service straight…"

Excellent customer service straight forward, I took a top up and after few checks I was given my top up within few hours. Thank you amigo loans

"NON COMPLIANCE & IGNORING FCA GUIDELINES!!!!"

Amigo are ignoring attempts by customers to contact them, ignoring customers emails and ignoring proof supplied to them that a customers income has been affected by the Corona Virus Pandemic. They are harassing customers who are already experiencing extremely difficulty, stress and uncertainty about their health, their income and job security - IF they still have a job. This is against the FCA guidelines and as such people should be reporting them to the FCA AND FOS, I know I will be! THEY ARE NOT ALLOWED TO BEHAVE IN THIS WAY!!! I can prove how many times I've contacted you, I can prove that my 'account manager' has received & eventually acknowledged receipt of proof of furlough & I&E & assures me she has arranged a call for that day. NO CALL! I then receive a Notice of Default and continued attempts to scare myself and guarantor into making payment. Again, this is not allowed, this is harassment!

"Absolutely outstanding service,very…"

Absolutely outstanding service,very fast and reliable

"Amigo loan are inconsiderate and awful"

Amigo loans are awful I’ve been with them for 4 years now, I’ve never missed a payment, I was working then had to self isolate due to the pandemic, I emailed them explaining my situation and my financial difficulties during this pandemic and asked if I could have a 1 month holiday on my loan, instead of emailing me back, they send me constant emails asking me loads of questions, I replied to every email. Still explaining my situation to be told I would have to pay 2 months loan before 24/4 which total is 380.00 pound, I’m currently on universal credit because of this pandemic and they are not understanding of my situation at all. Now to have an email saying they have defaulted me. I think this is disgusting the way they have treated me, considering the whole world is affected by this pandemic and I have never missed a payment before. I am a already finding this whole situation stressful as a single mother and not working at the moment, amigo have just added so much stress on top
Of that. Would NOT recommend these to anybody.

"I’m Ill with Covid19 I’ve been tested…"

I’m Ill with Covid19 I’ve been tested I’ve sent them the confirmation, explained the situation offered to make fortnightly payments. A reduced amount yes but still payment. First they keep sending reminders and finally respond asking me to call them. I can hardly talk due to pneumonia. So now they message saying they understand I need to fill out a form (one that I’ve not received) they’ll stop harassing me but will harass my guarantor instead. Really guys thanks so much for your support and help at this time. The majority of companies are giving payment holidays and really helping. Not amego they just want money don’t care for the situation or how much stress they cause.

"No help during the CoVid!"

I've made an appeal to amigo if they can be of help in any form within their capacity during this time of pandemic. As you all know, most employees working in restaurants are in four lough employment getting paid only 80% of their salary by the government. No assistance was given rather they continue on claiming interest over my loan!! Not a true amigo ( friend in English) and no community spirit.. Allthey care for is money..

"mindless greed"

Always putting pressure on you to pay when during a pandemic can’t earn any money are they thick ..... rather than work with you they would rather heap more pressure on you at an already stressful time

"Quick to send me messages threatening…"

Quick to send me messages threatening me but can’t reply to my email don’t go with these!!! There a waste of time