"Always respond on time and have answer…"

Always respond on time and have answer for my question. About to graduate an I am so happy and thank to Rockwell Legal Group!

"Awful"

Awful. Simply awful. I wish I could give negative stars or a black hole if possible for this is how this communicates!

"Reps are great, the rest need to stop spinning their wheels."

Every time I call and speak to a representative, they are very nice and try their best to satisfy my questions and concerns. However, they rely on other departments. ie negotiation dept they seem to respond at a very slow pace with getting issues resolved. My account shows 3 settled accounts, but I have paid in lump sums of 5 more, and they still have not updated the portal. So I should have 8 accounts showing debt settled. Please update portal so customers can feel empowered to see that their money is working in a positive aspect.

"Clear & positive"

Clear, positive conversation with Paris. As per usual in my conversations with Rockwell customer service reps.

"Not the Best Company to Settle Debts"

Think hard about signing up to their program. They take most of your up front payment for their fees and the letters they write to your companies if done do not stop the creditors from calling. Starting in June of 2018 I paid over $2536.00 in the next 7 months and they couldn't even pay off the one $700.00 charge card! Told me my payments were still going to their fees and service. In February of 2019 I was forced to take out a high interest sub prime mortgage to pay off all of those accounts. Did not receive a refund and had to fight their Ram company months to stop trying to withdraw the monthly funds! Had to pay money at my bank to cover the stop payment costs. They are not the best company to help people settle their debts.

"Above and Beyond"

Gentlemen that assisted me was very nice and went above what I had originally called for.

"Customer service is lacking of…"

Customer service is lacking of responding with timely matter. Management team stall answers that address concern that’s can take up weekly. All promises of returning calls was never happened.

"Prompt"

Prompt, knowledgeable and courteous.

"The woman explained everything I asked…"

The woman explained everything I asked and she gave me all the information I asked her. She was very professional

"Reschedule payment"

Good the representatives was very get to the point.