"The person I spoke with was great"

The person I spoke with was great! But, I always think that when I am talking to them. The problem is Niobe ever goes what they are suppose to do and I am completely disgusted with your company. I would never give a positive recommendation to anyone to contact your organization.

"I called to change my draft date and…"

I called to change my draft date and Alexis was very helpful and polite. Thank you 😊

"Just getting started with Rockwell as…"

Just getting started with Rockwell as my debt relief team. So far everything has been great and no reason to think that will change so thought I would give a quick shout out and thank you.

"I did NOT give a positive review!!"

I did NOT give a positive review!!
Today I talked to manager Chris.  In my previous call with Kimberly,and email on 1/4/2021 I requested a refund of the service fees ($3935.67) I paid for 4 creditors that were not serviced and that I now still owe (1 of which has a Writ of Garnishment against me now) and I will now have to service these unpaid accounts myself. Chris offered me a $1000 refund which I DO NOT accept. He says these accounts were serviced because Rockwell contacted them. In addition to the 17% service fees ($3935.67 )I also paid $995 in  retainer fees and $89 per month ($2403). I should not have to also pay the 17% service fee on the accounts that I now have to service myself.  I have been trying to  communicate thru calls and emails with RW since 2/2020 requesting to talk to someone about the lawsuit that was against me from Wells Fargo. No one ever contacts me. I call them and each representative has told me someone will be in contact with me in a week or 2, but no one ever does. Chris says this is accurate, that no one contacts you, you have to call them asking about your account ( but they have no information to give you). I have no proof that RW has done anything at all with these unsettled accounts. Several times I was told that if I paid more money they could settle easier. I had reviewed RW Legal Group on the BBB before starting this program and saw many clients that have dealt with these same issues. I trusted that Rockwell Legal Group was legit but I now know that they just talk a good talk and that's it, wonderfully nice customer service reps that buy time for RW to collect your monthly payments. I will be adding my complaint and warning to the BBB.
Cheryl Havrilesko
ExClient

"your company has helped me a lot thank…"

your company has helped me a lot thank you

"Information and Guidance"

The rep was great

"Answered all my questions and…"

Answered all my questions and concerns.. and there were a lot of them.. with patience and in an understable way so I was comfortable moving forward and happy I did.

"Absolute Scam!"

I have made AT LEAST SIX attempts since early November to get updates on my card settlement, every single one to no avail. Every time I call to follow-up, there have been NO UPDATES and NO FOLLOW-UP and they can't get hold of the negotiator handling my account. I sit on hold for 20-30 mins each time and the last time I was told I would receive a call back from a senior leader OVER FOUR WEEKS AGO which I still have not.

I have done EVERYTHING in good faith to try and settle this account in full since early November, however they’ve done NOTHING as promised yet collect and STEEL my money. They have proven nothing but their interest to drag this out as long as you possible to ensure they get their full fees money.

When I first inquired about a one-time payoff, I was told it would only take a few days. When I made the arrangements for this, I was then told (by a different person) that it would take about two weeks. After three weeks of not hearing anything, I called again and was told (by a different person) there'd been no updates and follow-ups with Amex. It was suggested to me to arrange a "pre-authorized" amount in the amount of around $8K to expedite the process. I signed the forms right away to do this and after two weeks, the draft amount was not taken from my account. I called AGAIN (spoke to a different person), and it turns out they made a mistake and I had to go through the process again. I signed the forms again, the draft in just over $8K was deducted from my bank about a week later. It has been a month now and NOT A SINGLE WORD nor update from them. I sent a complaint letter two weeks ago and still not a single word from them.

I recently discovered they have 134 complaints filed against them through the Better Business Bureau (look it up) and a 1.7 / 5 rating too.

"The lady that help me was very polite…"

The lady that help me was very polite and cared about what was going on.

"I have been in the program for about 3 years.…"

I have been in the program for almost 3 years in which 2 of 3 accounts have been settled. I have always spoken to very professional and courteous agents when I have contacted the office.