"The extra mile"

Dan and his team always go the extra mile for us, both sourcing samples and delivering to multiple locations with flexibility and very keen pricing. Definitely one of our best suppliers in any category

"Reliable and very competitive."

We've been working with Ascot for many years now and they've supplied us with everything from day to day consumable, specialist glassware and cocktail equipment, as well as larger equipment such as refrigeration and glasswashers.
Easy to deal with, transparent, prompt and well priced.

"Delighted fast delivery and I’m delight…"

Delighted fast delivery and I’m delight with my purchase. Recommend company!

"Selling stock they don’t have"

I’m only writing this because I was asked to. Rung abs spoke to office about fridge I wanted, ordered, took payment, 2 days later was rung to say they actually can’t get it. And they have nothing else to replace it with (apart from a fridge which was £500 more expensive) I was then left without my ££££ so had to spend more money on another fridge from elsewhere and wait for the refund to come through

"Great company to deal with"

Great company to deal with. Easy to deal with. Good selection of quality glasses. Any issues are dealt with promptly.

"I recently wrote complaining about…"

I recently wrote complaining about Ascot., Since then I am pleased to say the problem has been resolved.IWas contacted by the company who apologied and resolved the problem immediately.well done Ascot

"Great service product packaged well…"

Great service product packaged well very happy with the service I recieved

"I bought a Lincat LPG fryer"

I bought a Lincat LPG fryer, it came quickly and was cheaper than everywhere else. Very good service!

"Griddle took over a week !!!!"

I ordered a griddle on 7th March and once I’d paid I never heard anything. On 11th March TNT left a card saying they’d tried to deliver my griddle. I had not been told it would be coming or given any indication of what was happening. I then went on TNT website and re-arranged a delivery for Monday 15th- but although I stayed at home all day no delivery was made.
I rang Ascot and firstly I was told they don’t use TNT so the card can’t be from their delivery, then after checking I was told it would be coming direct from Lincat and gave me numbers to contact TNT to arrange another delivery.
I rang them on 16th March and was told it would be out for delivery that day but did not explain why it had not been delivered on the Monday as I requested, I just got an apology. I explained I would be at work on the 16th so no one would be home so in the end I agreed to them leaving it in a safe place. Not happy that a griddle costing over £300 had to be left outside but with me working there was no way I’d get it otherwise.
So after over a week I finally got my griddle. I’m just so glad it was a replacement for a working griddle I already have and not to replace one that had broken down !!!!
I would not use this company again as lack of correspondence was just not good enough... I’ve had more emails and correspondence buying a pair of jeans!!!!

"Great company to deal with"

I have used Ascot Wholesale for a number of purchases over the last couple of years.

I recently had cause to ask for a refund (I had ordered the incorrect items) and without any questions, Ascot accepted my returned items and provided a full refund. This level of customer service and ease of purchasing is rare, and it makes me very keen to use Ascot again in the future. I would very confidently recommend Ascot Wholesale to any organisation looking for cookware / glassware products.