"Even one star is too good for this…"

Even one star is too good for this outfit. My floormat broke up too and correspondence is ignored.

"Easy ordering"

Easy ordering, good price & quick delivery.
They also answer their emails promptly.
They are based in Germany BTW.

"Decormat.co.uk is based in Poland"

Decormat.co.uk has a uk registered website and email address but is based in Poland. They do not include postage in refunds, so a parcel back to Poland from the UK will cost approximately £10. The "chair mat" that I received was not fit for purpose. It is made of extremely thin vinyl and smells very strongly of chemicals. As it cannot be returned, it is only fit for the bin.

"Terrible company!"

Terrible company!! Terrible customer service!!! Company needs closing down before anyone else gets scammed.. Be careful of hidden shipping cost. The company say they are based in uk but this is not correct!! After ordering 8 mats and paying a delivery charge on invoice I thought that was the total cost until an unexpected bill comes through for shipping costs, this as made the mats very expensive and the quality is not great. Avoid the disappointment and shop elsewhere!!!

"Uh oh"

Uh oh. Wished I'd checked Trustpilot first. My floor mat - a large one, costing a not cheap £135 plus delivery - recently started cracking and is now unusable. I only bought it a few months ago.

I've emailed asked for a replacement but on the basis of the comments below it looks like I'm wasting my time. I'll give them a couple of days and then try a credit card chargeback. How are these people still in business?

"Terrible Product and Service"

I am another victim of a cracked mat and them ignoring my eMails asking for a refund.

"I echo all of the poor reviews below"

I echo all of the poor reviews below. This company is one of the worst I have ever had the displeasure of dealing with. I have had the exact same experience - the wrong product, packed appallingly and arrived badly damaged. I had the same issue of them asking me to pay to send the thing back to Germany at my cost! (Despite me sending photos clearly showing the damage) They block you from the site, they sometimes even block your email. I was eventually offered a refund, but surprise surprise they never even paid it. AVOID AT ALL COSTS - THEY SHOULD NOT BE ALLOWED TO TRADE.

"Horrendous company."

Horrendous company.
Total cowboys and fraudsters selling completely substandard products, they ask to be returned to Germany (despite the co.uk web address).
Please please avoid.

"Good riddance !"

I bought one of their supposedly heavy duty mats, and like others I thought I was buying from a UK seller. And like others, this supposedly high strength mat cracked very soon after I started using it. Once these things crack they just keep going.
I tried emailing several times, never got an answer. So I'm buying from a different seller - though I note that their web site has gone so at least others can't fall for the same sales pitch and lack of support.

"DO NOT BUY"

DO NOT BUY , no customer service !! paid £64 for floor mat that cracked after a few weeks of use