"Christmas in February?"

We received a gift from a relative that we believe was supposed to be a Christmas gift, but it came with a Valentine's sticker on it. What happened? Also, we were disappointed with the contents. We were going to use the cheese and sausage for guests that were coming to visit, but it wasn't enough for even two people sparingly! Less packaging and more contents - we know that any of these are not inexpensive for the gift-giver. Not good!!

"Old."

The fruitcake was dry, and fell apart when cut. The fruit tasted old, and had a moldy smell. The double chocolate cashew, and pecans. The nuts were to small to have that much choclatenon them. Pecans were not plump and looked old. The only decent one of my order was the cocoanut, but they were not soft. I am very disappointed and will not recommend birchland to anyone or fugi. And I will never order again. Order came on 2/2/17. Barbara mckelvey

"Offer credit and then don't send orders"

I ordered from Figis in 2015 and paid off my order on schedule. In 2016, I was receiving catalogs saying I could order up to $700 and pay $35 a month. I made an order for $99 and it was fulfilled.
A couple weeks later I tried to make another order for some people I'd decided to buy Christmas gifts for. The order was for $75.
I thought the gifts had been sent. I was waiting to hear from the people.
And I got a letter mailed to me from Figis saying that my credit report said that I had requested notification before ordering things on credit.
Called Figis and spoke with them and they said they had everything cleared up and were going to send the gifts.
I waited a couple more weeks and still no gift.
I got another letter in the mail (in spite of the fact that they had both my phone number and my email address) saying that they had decided not to fulfill my order because of questions of fraud?! And also it said both that I had too many revolving accounts and not enough revolving accounts. Hmm.
So at Christmas time, they don't send out things I ordered, and wait for weeks to inform me of this fact by letter.
I told them never to send me another catalog from ANY of their affiliates because, why would I ever believe their offer of credit again?!
It's insane. And they keep sending me their stupid catalogs.

"Long shipping time"

The order was placed early December and it arrived the first week of January. A bill arrived before the items did. Poor customer service. I would hesitate to order from them again.

"Pistachio Cranberry Cake"

The cake came in perfect condition and is absolutely delicious. The sturdy ring packaging insured a perfect cake!

"I love figis"

I love figis they make it easy to shop and pay easy payments thank you

"DONT DO BUSINESS WITH THIS COMPANY!"

Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20. Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their new system had somehow "lost" the order. Called them back, no way to send on time...they then would reduce the cost on shipping to assist their mistake. Original order was for 127.92...they could now deliver the same product order LATE for only 238.91. Made numerous phone calls, faxed information, all to be LIED to about correcting the order, hung up on or refusing to take call (both customer service and management), no return calls when requested...now receiving multiple invoices (3) all for different amounts in the mail...receiving multiple invoices on email too. They have charged my cc also. This is the worst company that I have ever experienced in all of my years in the doing business in the gift industry. Look at the reviews! Just remember - fun, easy, and rewarding...satisfaction guaranteed - we promise! THIS IS A FUNNY JOKE FROM THEIR WEBSITE CLAIMS.

"Poor telemarketing and operations"

We ordered by calling telemarking number from the catalog. The person we spoke with did not know product and did not take the order properly. We ordered to send to a client before Christmas. After Christmas we received a letter stating that there was missing information. The client received only part of the order with no card. The rest of the order is on back order. We only found this out from the shipping confirmation e-mail. Very embarrassing! We will not order from this company again!!

"Poor mail service"

Two out of three gifts ordered did not get to the person they were ordered for!

"Nice Suprise"

got a gift tin with nuts, today in the mail. Didn't say who it was from, but had a small card that said to go on line to review. I sample tasted, and the nuts were very good. Loved the variety, and the nice "tin" container. I assume I was picked at random for this delivery, since it didn't have any "sender" information. So thanks for the special treat, and it was good and impressive. Jim Strande, Advance Ins. Agency Edina, Mn. 55435