"very disappointed in the customer…"

very disappointed in the customer service here at the gallery After 3attempts and 3 phone calls over 2 days time and a waste of time nothing got resolved and manager rep was very sarcastic and nasty I spent over 250 for a vacuum for my daughter with an extended warranty and she basically told me I never purchased the warranty and started fighting with me over it and when i told her I was unhappy with the customer service she basically told me to shop elsewhere I will not be purchasing another thing from the gallery so disgusted If people cant be courteous they should not work in customer service never mind being a manager!! using my hard earned money elsewhere and I have my paperwork now and will be getting help from the manufactuer because I DID purchase an extended warranty!!!

"I thought this was a good company to do…"

I thought this was a good company to do business with but as I tried to make my monthly payments system stop allowing me to make the payments then I get a letter two months later saying my payment is late weird now I have late fees I will never use again

"Stay Away from Figis Gallery"

Stay Away from Figis Gallery. I have been trying for months to pay my bill online. The account number that is listed on the bill does not work on their website. I have called 6 times and get the run around on why they won't fix it. I resorted to paying over the phone. I authorized the minimum payment. Next thing I know they charged the ENTIRE balance which made my checking account bounce. I will NEVER order from them again.

"I just received a bill from Figi's…"

I just received a bill from Figi's saying they haven't received my payment and have added a $15.00 late fee to my invoice! Really?? Funny thing is, I owe them nothing!! I ordered a while back, but paid them off. I had some problems with an order and their customer service, and swore never to order from them again, and I haven't! I just logged into my account, and it says I have no recent orders, etc. I don't know what they are trying to pull, but it won't work with me! Now I have to wait until Monday when they are available. I am waiting, but it also gives me time to stew!

"Enterprise Closing Was Poorly Handled and Lost the Company a Customer"

I placed two orders in December, 2018. One was received promptly, in good condition, with good products. After waiting a couple of weeks and not receiving the second, I contacted them. Long story short, I got bad information and conflicting answers from various people as I tried to sort this out and get my order shipped. I did eventually receive a refund for that second order; however, the information on the stub was inaccurate and it appeared there had been no communication between the accounting department and the so-called customer service people. In other words, Figi's basically acted in good faith, but their public contact people were clueless and none of them was willing to take responsibility for actually resolving the issue. I finally asked to be removed from their mailing list.

It now seems clear the turmoil was related to their imminent closing, though that is not an excuse. When I began receiving their new Gallery (?) catalog, I requested removal from that list as well. If anyone had been honest with me about what was happening or had taken responsibility for resolving my issue I might have been more open to at least finding out about their new venture. As it is, I don't want to do business with a company whose very name continues to remind me of this bad experience.

Rant over. Thanks for the space to do it!

"people they are closed down"

people they are closed down. out of business.

"This company is NOTHING BUT A JOKE BY…"

This company is NOTHING BUT A JOKE BY NO MEANS WOULD I EVER RECOMMEND THEM THEY ARE PURE GARBAGE ESPECIALLY THE SUPERVISOR NAME JESSIE WHICH WAS TOTALLY RUDE AND DISRESPECTFUL AND NO HELP WHATSOEVER I NEVER RECEIVED THE PRODUCT I ORDERED AND THEY KEPT TELLING ME IT'S COMING AND THEN AFTER 60 DAYS THEY TELL ME NOTHING CAN BE DONE THAT I HAVE A BALANCE EVEN THOU I NEVER RECEIVED THE PRODUCT THEY SAY AFTER 60 DAYS NOTHING CAN BE DONE WHEN THEY ARE THE ONES THAT KEPT PUTTING ME OFF

"I beg you not to do business with this…"

I beg you not to do business with this company. They are calling us, after we paid the 29.99 bill off, threatening us with a bad credit report. We have about a 750 credit rating. We, once again, mailed the 3.00 (three dollars) to them and asked never call here again. Buy at your own risk for over priced merchandise. I didn’t know my wife bought this before Christmas....today is April 8th.

"The company preys on older people with…"

The company preys on older people with their high priced stuff. My mom is in hospital and I had to take care of her bills. I found one from Figi's and paid it off early. It was a bit late but the payment was sent. Now she gets a late fee of $15.00. I called to speak with a customer service rep discuss the fee. They would not speak about it to me. I asked if there was amount due and they would not tell. They did say it was current. I called to see if they would waive the fee seeing she was a repeat customer and in the hospital. Plus the account was paid off early. They wanted me to send them a POA. I then called the number again and found they did charge her the $15.00 by going through their Automated System. They do not care about people only getting paid for their overly high priced stuff. Being her POA I will cancelling out her account soon. Bye bye Figi's.

"I've no complaint concerning delivery"

I've no complaint concerning delivery, etc. My first order the cashew nuts were delicious and fresh but the next order wasn't as good and the nuts seemed old.
My serious complaint is their billing system, it needs serious updating. Also, my understanding is that they are closing. I received no notice nor have I received a current bill.