"First Emailing This Company and They were Fast and Friendly"

I have recently ordered some sweets from this company. Matter of fact, I just placed an order on 08/17/2018 which came to be a little over $50.00. The first order I placed on the 08/16/2018, they wanted a down payment because I guess it was too much for a new customer. I guess they have a limit that a new customer can order and, if over a certain amount then they have to put a down payment. I was not upset at all but I feel they should let you know. I also was curious about how they got my SSN when I didn't give it to them. I got an alert that someone looked at my credit and it was them. They do a hard pull on your credit which is not cool nor did I give them permission to do so. But it does say in their FAQ that they do have to approve your order before they send out any orders. I don't like how they go about getting my SSN without asking for it. I think they should be like Fingerhut and just ask for your SSN instead of getting it from where ever. Anyway, another thing that is not making any sense is how all their reviews from former customers are from months ago and years ago. Anyway, I went ahead to let them know that I will be doing a detailed review of their products when it arrives. I want to give my personal review on their website and anywhere else so others can know about them today. I will be back with a full detailed review of the products I ordered. I will do a review on the delivery status and how the product looks and tastes. I will have photos as well. I also emailed them about my orders and they have responded back fast and they were friendly as well. I like a company that responds back fast and is friendly. Figi's.com has a lot of sweets and other stuff on their website at reasonable prices. I want to deal with them because they too can help your credit. Well, I guess I am about to find out after my order arrives. So far this company is a plus because of their fast customer services to me.

"Horrible"

Horrible. Horrible product, items not available absolutely heinous customer service! DO NOT ORDER FROM THEM, THEY ARE DESPICABLE!!!!

"Do not use this company if you want…"

Do not use this company if you want good service. I placed an order for Easter 5 days in advance via their website. In order for it to arrive on time the shipping was more expensive than the two items I was sending, but I paid it. I received an email stating that the order was received, a second email that the order was accepted and would be shipped. I never received shipping information. Upon calling them, I was told a letter was sent in the mail to notify me that my items were on back order. Obviously, I was upset and asked to speak to a manager, I got JC. She would not let me voice my complaint without speaking over me stating that receiving a letter via USPS instead of email was a "glich" in their system. I began to speak again and she hung up on me. I called back, entered my order number and waited another 20 minutes only for the call to be immediately disconnected with out an answer. Third call, I get through and ask to speak to JCs manager and received JC herself. She stated that she doesn't have a manager. The call ended with me getting a refund and an address to mail a complaint letter to. No resolution to the fact that the company made a promise to deliver something and failed miserably. I was thanked for the promise of bad reviews. Worst customer service I have encountered in my entire life.

"Same complaint as the others...stale, overpriced, under sized"

Same complaint as the others, the nuts are stale, the torte's are stale and they substitute cheese and sausage for anything they are out of. Frankly, for what I paid for the Christmas boxes I ordered, I could have gotten less, but much better quality with hickory farms. The sizes and quality have gone down, the prices have gone up. It's not a smart way to run a business, I would suggest whomever is looking at their social media/review presence heed the reviews they're reading - otherwise, the company is going to continue to lose customers.

"Forget trying to order holiday candy"

Forget trying to order holiday candy! Twice I called in orders and both times was very disappointed. At Christmas I ordered things to give as gifts, they were out of stock and sent cheese and sausage to replace candy. I gave them another chance for Easter, only to receive a letter stating most of my order was out of stock, and said they would send replacements. I received 3 items and no replacement items. I will never order anything except the fruitcake that my brother loves from this company. If I can find another place to get a good fruitcake I will stop ordering all together.

"Was good a good company at one time. . .."

I agree with other reviewers this company has gone downhill. I ordered some of the Christmas candy. No flavor, it was like you are just eating sugar. The nuts always seem to be stale. Many of the products are so small. Does Figi just bake a huge supply of cookies, and/or cakes and just leave them in a huge warehouse? Because most of the time the taste is like they have been sitting for a long time. No more, Figi has lost this customer.

"This company has been going down hill…"

This company has been going down hill he last few years it starts with there cut rate surepost shipping nothing seems to get delivered on time. The quality of the products and size have gone down also not so bad size went down but price went up. This did not use to be a problem as I have been using them for at least 9 years. I contacted them after my grandchildren's halloween baskets were late the representative I talked to on the phone tells me she will note my account to only be shipped USPS in the future. I ordered christmas baskets and there checkout showed Dec.22 delivery date and again they shipped surepost and only half of the items were delivered on time the rest were one and two days late.
I contacted by email because I did not want to be on the phone all day here is there non caring reply about losing a customer who spent $ 900. a year or more with Easter,Halloween, birthdays and Christmas.
They tried to fix nothing about their problems not sure they could have Just A Goodbye,

Figis.com
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.

Your Customer Care Representative
Customer By CSS Web (03/18/2018 05:46 PM)
I would like to have my name taken off your mailing lists since your shipping has gotten so crappy the last few years that I no longer will be using your company. I even called and your representative told me they would mark my account and only use USPS that did not happen going cheaper on shipping costing you a customer.
Date Created: 03/18/2018 05:46 PM

Subject
unsubscribe

Response By Email (Brandi B. - Your Customer Care Representative)
Date Last Updated: 03/19/2018 10:01 AM
Figi's
Status: Solved
Dear Valued Customer,
Thank you for contacting our Customer Care Team. Your name and address have been removed from our mailing list at this time. You may still receive one or two more catalogs as they are preprinted in advance. Please let us know if you have any further questions.

Thank you,
Your Customer Care Representative

"I ordered the Pineapple-Macadamia Nut …"

I ordered the Pineapple-Macadamia Nut cake. It is terrible. There is plenty of fruit and nuts, but the flavor is really bad. I am sorry to say that I sent this cake to a relative this Christmas.

"How is this company still in business?"

Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?

"Astoundingly Poor Service"

I was astounded at the poor service I received from this company. In late Nov 2017 my father passed away. In early Dec he received a Figi's catalog in the mail. He had always ordered Christmas baskets for his 4 children so I decided to order 4 nice gift baskets to be sent to his children for Christmas as a final gesture on his behalf. Figi's had my phone and email address. When the baskets didn't arrive by Dec. 22 I called and was told that the order had been CANCELLED. I asked WHY?? and was told that the baskets I ordered were out of stock. I asked why I hadn't been notified of this by phone or email. They had no explanation and didn't seem to care. I asked if I could order different baskets. They said it was too late - the refund check had already been sent out.

I then called their President Dan Hunt 715-723-1871 and left a message on his voicemail expressing my extreme disappointment with the way this order was handled. Ten days later I received the refund check - dated Dec 27 - which was 5 days after I had called and asked to change my order. Mr Hunt did not reply to my call, so I called his office again and spoke to his assistant. She assured me that she would relay the message. It's been another week and no word from Figi's. My father's final gift tribute was ruined by this company. Their service is horrendous from the lowest levels, all the way to their non-caring president at the top.
~ Keith Elliott, Thompson, CT