"Moldy fudge and very bad customer service"

Terrible customer service! We received a gift box as a Christmas gift, but the fudge was covered in mold. I immediately contacted customer service via Twitter so I could send them photos. They took about 36 hours to answer me and they said to throw it out immediately and to call the 800 number for a replacement gift. The problem is, I’d already called the 800 number twice that day and I waited on hold for over 15 minutes and no one every answered. I replied to the Twitter representative and I said that I’d tried calling, but no one has ever answered via Twitter. I then tried emailing them. They took exactly 3 days to answer and they offered to send replacement fudge or refund the sender. Given that this was a gift, I didn’t want the sender to know what had transpired, so I asked for replacement fudge. I also sent them photos of how the fudge arrived. They just responded to me that unfortunately, they “will not be shipping any more free fudge and they can ship 3 boxes of chocolate covered peanut caramel clusters as a replacement.” Technically, they’re not sending me “free” fudge. They’re replacing an item that was a health hazard, inedible, and that someone had paid for, so it is not “free.” If they’re having a supply issue with their fudge they should say that. Overall, I’m very disappointed and I wouldn’t buy from them for gifts or for myself.

"Worst customer service ever"

Worst customer service ever. I ordered and clicked button for Christmas delivery and now will be two days after. Never will order again from this company.

"OMG I received my order it's perfect…"

OMG I received my order it's perfect I'm satisfied kudos to figi's will order again & recommend to family & friends

"Thanks for the gift I love the…"

Thanks for the gift I love the assortment of candy. very good old time christmas candy. Very nice reusable container.

"Customer service is rude"

Customer service is rude, hung up on my 87 year old grandma instead of helping her figure out why her credit card didn't work! She probably read it to them wrong. But they didn't seem to care. She has been using them for Christmas gifts for years and years. Guess not anymore!

"Trouble from the start was a bad sign for me"

In response to a catalog that I received in the mail, I ordered a couple of items from the website. I received a confirmation email. I ordered several things from other companies around the same time (within a 3 day period). From the other companies I received an item, have been notified that order has shipped or got a status update. I went to the figis website 4 days later to check on the status and I got the message that no order exists. That made me suspicious so I started researching the company. The reviews here are disheartening. That is not convincing enough for me because I have a tendency to not just take peoples version as the total story (especially strangers). That could be competitors or enemies with a personal vendetta. I found information on bbb website. That was enough for me. I appreciate reviews from you guys. This site does not allow links so I could not post it.
"Pattern of Complaint
On January 3rd, 2017, the BBB sent a certified letter to Figi's due to a pattern of consumer concerns received by BBB from consumers.

In the complaints, consumers advised that they received only part or none of their order.

On February 22nd, 2017 the BBB sent a certified follow up letter to the company after receiving no response to the initial letter.

As of March 29th, 2017, the BBB has not received a response or phone call to the pattern of complaints"

"Terrible customer service experience"

Terrible customer service experience. Not rude, just inept. An endless cycle of transfers over two hours on the phone over four calls total. Still not resolved. All for a $36 overcharge. I am scared to hear the quality of the gifts I sent.

"I ordered the "Holiday Cheer Bakery…"

I ordered the "Holiday Cheer Bakery Tower" and I am completely disappointed in the product I received. The "tower" stands a little over a foot high; each box contained one item of food--quick bread, brownies, petite fours, cookies, and cake. The food was stale, crumbled, much smaller and lesser in quantity than expected. For example, the chocolate grasshopper Bundt cake is the size of a large cupcake and very dry.The small decorative cookies were broken. I planned on serving this at a family gathering but that won't happen. I am disheartened by the quality of this product and now will have to come up with something else for the family dinner. I paid much too much for what I got. Will not order again.

"Worst customer service experience!!!"

Wish I could give them 0 stars. Worst customer service I’ve ever experienced. Everyone I talked to was absolutely no help, and had no idea what they were talking about. Needed a simple address change, but was repeatedly told it couldn’t happen. Makes no sense! Spend $150 worth, and now it could be lost. Will never order again.

"The customer service is AWFUL"

The customer service is AWFUL! When calling in an order they don't tell you the promo codes you provide them are only for online orders! In addition, they try to argue with you and tell you they do not send e-mail confirmation when in fact they used to! I will NEVER use Figi's again and will ask all my family and friends not to either. Terrible!