"Almost perfect"

My experience ordering on the phone was very good and pleasant. The packages arrived in the time-frame I requested (4 "other" addresses) and 3 packages to me.

I did not care for the Moo Mix, but the 3 cheese-nut logs were a big hit at our New Year's party. The small packages to give as gifts were well received and appreciated.

"Low quality, incomplete gifts"

We got a gift from family from this company and it was the absolute worst quality food we've ever eaten. There was this Apple Date breads that looked like a small loaves of pound cake. As best we could tell there may have been 1-2 pieces of date or so in each loaf. We tasted a slice of one of the loaves expecting to at least taste a nice apple flavor. Instead our taste buds were greeted with a disgusting dried out pound cake flavor -- no apple flavor at all and no dates in the slice we tasted. We just discarded the rest. There were Carmel Apple Nougat Fluffs that tasted like that had an unusual texture and taste and were also minus any real descent apple flavor goodness. We each ate one (3 out of the 6) and threw the rest out. The picture on their website showed four other candies, which weren't even included in the gift pack (perhaps their website photo is out of date or the product was incomplete, not sure which). We haven't even tried the two small jars of the apple cinnamon jelly. However, looking at the top ingredients being corn syrup, high fructose corn syrup and water, our expectations are extremely low as far as taste and quality for that as well -- especially given our experience with the balance of this gift pack. We've received gift packs from Swiss Colony and their quality and taste is always consistent and good. Do yourself (and your friends and loved ones who you may be considering giving a gift to) a favor and shop from Swiss Colony or Harry & David's (also great quality) and avoid Figi's. This is a "bad news" company with "bad quality" goods!

"Candy stale and stuck all together"

I use Figi's to send my Christmas gifts out however I had not gotten anything from them in the past my inlaws sent us a very large package and the hard candy was melted and stuck in one big lump,the chocolate is white around the edges. I was so shocked I only hope that the orders that I sent were in better condition than this. No it was not melted because we are too hot here havent seen temps above 45 in several months so don't let that be your answer.I won't take a chance next year I will buy my gifts so I can see them and ship my self. Your shipping is very steep also.

"five"

very good 5

"very low"

I placed a order on 12/06/2011 for a gift to be deliverd on 12/23/2011 and the gift never made it there but My credit card was charged. I called and spoke with a customer serv rep who was very rud and uncaring. I requested to speak with a supervisior, we spoke and she was to call me in 24 hours and never did. I called and spoke with another supervisior, and all he could do was either cancelle my order or fill out a form and track the order which will take up to 48 hours or more because he had to do everything by email to the vendor. On line it showed my order was at the supplier on 12/28/2011 so it was never sent. He could not even find who the vendor was. When I asked if he could give me a call as to the ststus of the order, he stated that he could not do that, he said that that was not doable that i would be contacted by email. After the embarssment i went through I will never order from this company again. Their customer service is crappy, they have no control of their vendors, and they can't come through with their products when ordered 3 weeks in advance plus they take your money when the product is not shipped. I cant find a corperate phone to call them and I cant get a hold of anyone else but their customer service to complain. This is not a good company to count on for gifts.

"Shouldn't be in business"

If I could give them lower than one star, I would. Terrible customer service. They sent a confirmation of my order to me and shipped a totally different item. I called cs about the error and was told I called in and changed the order....I never called them. Then I was told an "authorized representative" of mine called in, sorry I don't have one of those. I was then told a letter was mailed to me about the order change, really....a letter at this time of year, what was wrong with my email address or the phone number on file??? Well, I did receive a letter and they ran out of the item and took it upon themselves to ship what they wanted. Never again will I use them. My mom also placed an order and was the recipient of the wrong order, she will not use them again. The issue below about running credit is true, I was told I had an account, I demanded it be closed immediately as I had never authorized any such account. This company is walking a fine line when it comes to fraud and unauthorized transactions.

"FROM GAIL LEE, IN CENTRAL MISSISSIPPI"

I LOVED THE THE STRAWBERRY AND BLUEBERRY TORTE. THEY WERE SO DELICIOUS. I LOVED THEM SPREAD ON ENGLISH MUFFINS, OR TOAST, OR BAGELS. AND THEY WERE SO GOOD WITH RITZ WHOLE WHEAT CRACKERS.tHE HONEY NUT CHEESE TORTE WAS AWESOME. JUST THE RIGHT AMOUNT OF HONEY. LOVED THEM ALL THREE. I STILL DONT KNOW WHO SENT THEM, BUT THANK YOU WHOEVER YOU WERE. GAIL LEE

"From: Mrs. Milton Thielke, Humble, TX"

I received the gift package from my daughter today and the box it was shipped in was open at both sides, and appeared to never have been closed properly. Why don't you make sure the box is taped so that it can'[t open during the shipping process?
None of the items in the box were in their proper assigned places but were all just jumbled up together in the middle of the box. Very poor customer service as presentation is part of giving a gift. I plan to tell my daughter never to order from Figis again as last year we had the same problem.

"Poor Customer Service / Mis-Representation!"

I ordered the products which were delivered to me, that was o.k. But, on the catalog I used, it says 6 free gifts with ANY ORDER. When I called to check why they didn't give the my free gifts with the order, customer service replied, (You didn't give a source code, which is written on the catalog, when you placed the order), (so they wouldn't send the free gifts, and they put in a generic source code in) this was an AUTOMATED SYSTEM ORDER, which I know if they asked for a source code I would have provided one. After all, they are FREE GIFTS, with any order. My order was $50.00 and it's just not worth it to not get your moneys worth. I will never order from this company again. With this economy, they are ripping you off!! In many ways....

"Usually Satisfied"

Thomas A. Cinerar
Hi!, I'm hoping the representives at Figis are reading this too.Every year at this time i recieve some gifts from your company.To me they are Delicious.I'm probally the only one I know that enjoy's Fruitcake besides my daughter Elizabeth. We both love it. We usually get the round ones.But for the past two years the've bin coming in a box only instead of the tin they use to come in, now there not as fresh and do not last as long. So i am writing to you to see if you can possibly, go back to shipping them in thier tin again. This would be very thoughtful. Thank you
Thomas Cinerar



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