"well satisfied"

I have read several of the reviews and it appears there are many woman that are not happy. I have placed several orders and have been happy with each and ever one. I had one package that was not delivered or was stolen after it was, I called customer service and explained the issue to the agent. Within a week I had a replacement that was sent free of charge.
Maybe men have more patients when it comes to delivering. ladys you need to place your order well in advance of your day you have

"Stock/shipping experience was a mess"

We have an employee holiday this week and last week I placed an order for gift baskets through Figi's. I checked out with a few dozen gift baskets and selected a delivery date of 5/6/13. Got the confirmation. Then Friday I received a call that they were short 3 gift baskets and I needed to select a different one for those -- a pain, but not too terrible. I told the customer service associate the basket I wanted to replace it with and that was that, or so it seemed.

Come Monday morning, I find in my email an out-of-stock notice, as well as a shipping email that says they will arrive on 5/7/13. What? I call Figi's and apparently there was no record of my Friday call where I selected the gift basket to replace the out of stock ones. I told them again which one I wanted. Then I asked about why the baskets that had already shipped would be here a day late. I was told I didn't pick the right shipping. Okay, but on the Figi's website I selected "Arrive on/before 5/6/13" and two options were available, so it's their mistake for making an option available that's not correct. To their credit, after I said this about 3 times, they agreed to issue a credit for the shipping.

However, the three replacement gift baskets are not going to get here until 5/8/13, meaning the full amount of our gifts for employees won't get here until two days after they were supposed to.

Will not be using them again.

"Will never shop with them again EVER should've gone with Divine Delights"

I placed my order I received an email stating that I would get a confirmation email when it was processed. 4 days went by and I received no email, so I tried to log in to their website, their website had no record of me or my transactions or even of my email address. I called customer service, they said there was a small problem with my order and that it was on hold until I cleared up confusion with my billing address. I asked them why no one called me to let me know there was a problem with my order, they basically said "I don't know". This order is very important to me as I'm sending it to someone recovering from a serious surgery. I asked them if they would get it shipped by the time I needed it, they said "we can't make any promises". They still have not even cleared the charge through my bank so I've had the $40 pending from them for over a week now and it still hasn't gone through.
NEVER AGAIN! Divine Delights are way more expensive but the peace of mind is worth the cost.
SHAME on Figis

"dissatisfied with delivery and company response"

Second (and last) time I order from this company. The let you choose a delivery day and both times the order got there over a week early, so I felt obligated to send an additional gift closer to the date of the actual holiday. Their response: they ship so all gifts arrive BEFORE the chosen date to avoid late arrivals. So why do they let you choose a date??????? Also the items pictured look much LARGER than the actual gift. My bad- the small print description clearly states that these are actually more like sample size gifts. Sticking to Hickory Farms or local gift baskets for value from now on!

"Im Done With FIgis They Have A Bad Finance Policy"

You just cant pay the entire bill off on one order account they string you along'
They make you stay current on each order.

Like i say when you have seperate items at walmart you still just pay on
one balance FRIGIS MAKES YOU PAY ON EACH SEPERATE UNTIL YOU ARE CURRENT.
i THINK THAT JUST A HORRIBLE POLICY TO INCREASE POTENTIAL CUSTOMERS
THEY NEED TO LOOK AT THEIR POLICYS AGAIN.

I Purchased a small Chrismas cake for my sister it was a joke for close to $ 30.00 Dollars it was something small enough to be a Kids EASY Bake Cake, if you get my drift .

Thanks Dave

"a good company to order gifts"

it was fun to get the box of meats and cheeses. the food was tasty and arranged nicely.

"lousy service no guarantee of satisfaction and food is horriable"

if your order shows up ever ,you wont be able to eat it not like hickory farms very good guality. buyer beware figis not good quality and their satisfaction guarantee non existant!!!

"Figis.com/reviews is not even available!!!!"

Received a rum cake 7 days late. It was old. Could not eat it. What a waste of $$$$.

"I thought a good company to do business with. Wow was I wrong."

Keep This Short and sweet: First order good, back in September 2012. Fact is need to pay it off completely, and get out.
Then came a Christmas Catalog, and your all in the same boat so to speak and I am now aboard.
First, I am a marketing, sales , Internet only. Company name withheld for now.
If I pulled misleading ads, with fine print that I can escape out of. I would most likely under new laws ,find myself in a court and possible heavy fines.
I am not slandering , only stating truth and fact. The big word in internet business. " INTENT".
Hope You all have a Good Holiday Season Anyway. Note: I am not an attorney and do not claim to be. JLR

"I would not spend one dime with this company."

A gift from my brother arrived last night...I would not have even known who it was from, but finally found his name among the various labels on the outside of the box. It was chocolate covered cherries and several had broken in transit and inside was a nasty sticky mess...a tiny bit of syrup goes a long way. I called Samantha at customer service and believe she must of been sleep walking....no response except sorry. Then I emailed customer service and told them the info I had including Samantha's lack of concern. Reading the other reviews, they probably get a lot of complaints and it is now like water on a duck's back. I received an email back from customer service and they can't find my shipment....maybe because it was from my brother, NOT ME as I told them.

BTW, the chocolate covering the cherries must be more paraffin than chocolate...very little flavor and they do not melt in your mouth. I wish I could tell my brother all this, but he ordered it in good faith. I would like to know why he sends me garbage like this and our aunt usually gets a gift certificate to See's Candies from him.