"Great Gift Products."

I received a Figis gift basket and I was very happy with all the goodies. I kept Figis information and visited their web site and I can tell you their prices are more affordable than the local gift stores when compared similar items. Their quality is superior of what we get on local stores.

Thank You

"Always see the photo first."

I placed an order and then added something else the rep described. It was a stuffed musical dog that sounded adorable for the neighbors' children. When it arrived, I was disappointed with the size and craftsmanship. For $11 I could have ought a better quality toy elsewhere. It was cute and hopefully the kids liked it but it only played two short holiday songs. No more over the phone purchases sight unseen.

"nice selection of meat &cheese"

packaged nicely not damaged at all.

"First Experience"

We purchased five big gift boxes for this 2013 year's Christmas gifts. We ordered them December 12. We received shipping confirmations 5 days later with estimated arrival times past Dec 25. Luckily, they all arrived before then. However, NONE of the packages had notes from us to the recipient so no one knows the gifts are from us. I had to call each person to verify they received it. It was odd because when we ordered, there was a box you fill out with your note to the recipient. There are so many companies like Figi's that we will not order from them again. We usually get our gifts from Harry and David but decided to do something new this year.

"A week in transit"

Dear Figi's,
I don't know whether to complain to you or the usps. We received a package from our brother in law (John H Cook) from Cincinnati today Dec. 20 that was date stamped Dec 13. It was perishable and had no cooling. The cheese was all soft and warm and one of the port wine cheese spreads had leaked and gotten everything sticky. I'm not sure if I should eat it or not. We have enjoyed your products for years and sent them for gifts. This is our first disappointment.
Merry Christmas.
Marty Persons Georgetown Texas

"This item was a great gift"

I realy injoy this product I've tried all three cheese spreads and realy like them

"Worst Co Do not honor guarantee"

Received a bow of Sugar Free Merry Christmas Petits Fours as a gift. What a JOKE.There is as much flavor in a piece of cardboard as this SHIT. I would not ever buy or recommend this Co to anyone. What a ripoff!!!!!!

"Great Gift!"

Received a gift box of cheese and sausage yesterday (the Pounder?). What a great assortment of foods for entertaining. Nicely packed and will be enjoyed by friends and neighbors. Thanks Sis and thanks Figi's.

"Zero customer service"

I order an item online and because of the way the illustration and descriptions were placed on the pade, I mistakenly picked the wrong item number and naturally ordered the wrong item. My bad. My wife caught the error immediatey so I called within the hour. I was told "it wasn't in 'their' system yet" but I should call back later. They'll take care of it then. (I had gotten an email confirmation, so it was in somebody's system). I called later and was told again, "it wasn't in 'their' system yet" but I should call back in the morning. I called the next morning and was told again, "it wasn't in 'their' system yet" but I should call back in the afternoon (I'm sure you can see where this is going). Joe Gullible (me) called in the afternoon at 1pm and was told "it was too late to do anything" and I cannot change the item for the one I wanted. Terrible (zero) customer service. Needless to say, this will be my last experience with FIGIs. 'Caveat Emptor' in spades!

"Our Turkey never arrived to our Thanksgiving Dinner and we got stocked with the bill!!!!"

We were so excited to finally be able to spend Thanksgiving with my son and his family. I was bringing the Smoke Turkey, so I ordered form Figis 10 days in advance. Their website accepted my order and I called several times to make sure they had my order and confirm it was coming before Thanksgiving. The more calls I made the more disappointed I got. Each time we called their CS department they told us a different story: (1) they have 2 orders under my name!!! REALLY? (2) No order was found under my name or order number???!!! (3) Go buy a turkey because it might not arrive on time, no problem we will refund your complete payment (4) It is arriving via fedex this afternoon (5) it already arrived at the post office???? (6) we send the order fedex directly to the Post Office and the PO delivers to your home!!! REALLY??? On thanksgiving day the Post Office is NOT opened???
In summary the turkey never arrived on Thursday, we went out of town Friday morning and returned Sunday night…THE TURKEY ARRIVED AND WAS DROPPED IN OUR HEATED MAILROOM AND WAS NO LONGER SMELLING GOOD WHEN WE OPENNED THE BOX.
Figis returned half of my money and told me that was their policy!!! NICE JOB FIGIS!!!!