"Horrible Customer Service"

Tried to order 3 times from this awful company but my simple request for a catalog was denied. When I made my 3rd call to request a catalog, I was treated quite rudely. So, my entire Christmas order was instead given to Harry & David. I will never have any future contact with this totally inept company. (Peter Brooks, Florida)

"Limited amounts on orders"

We wanted to order 4 boxes of the customized personalized "Merry Christmas petitis fours "and could only order 2. I don't understand why you cannot order the amount you actually need in one order. Other then this the sales representative was very kind

"Great customer service"

I had a wonderful experience with a very nice customer service representative named Leanne. I sent the bountiful cheese basket to my sister and mixed up the address number so uunfortunately) she never received it. Leanne made sure the address was corrected and sent out a new basket for me. Very kind and pleasant, will be using this site more for the holidays!

"Pretty Poor Birthday Gift"

Got sausage and cheese as a birthday gift. The variety of cheeses were average to poor in quality and taste. I can go to Krogers and buy their store brand and get better tasting cheese for a lot less.
The sausage, when we cut into it, was so fatty appearing and the taste was like taking a half of spoonful of Crisco shortning into your mouth and then you had that fat coating in your mouth.
The cheese and sausage ended up being served to our dogs. They seemed to like it, of course one of our dogs is a Beagle and he'll eat almost anything.
Overall the Figi's quality control department has closed it's doors or their standards have slid downhill way too far.

"Customer Review"

Enjoyed the chocolate covered cashews extremely; also the cheddar popcorn was very good and tasty. Have already ordered another 1 1/2 pound tin of the chocolate covered cashews last week.

"Fruit and Nut Carousel"

This was sent to me as a gift. I was very disappointed in the gift. The nuts softened from the dried fruits. Even tho I took the nuts out after a few days and put them in an oven to dry them so that they would be crunchy to eat, it didn't work real well. the cashews never got nice and crisp. It seems you should not combine the nuts and fruits in the same package.
Sincerely,
Marion Robbins

"Stay away from this place"

Terrible customer service
The gift order was not processed because the recipeint's and billing was different.
Nobody called OR emailed about it!

Stay away from this place

"Credit Scamers and Frauds!!"

Had someone open credit under my name and address with them and they did it with out any proof that it was me! Called and complained, they barely apologized for their lack of security. Get a letter a few weeks later asking me to give them proof that it was actually me, so they would reverse the credit and take it off of my credit report. They didn't ID to open credit under me, but need it to dispute it?! They will never receive my ID, because I believe a company like Figis will falsify their records and use that as proof that it was me who placed the order. Do not deal with these criminals!

"consistent preformance with varied products"

I hear a lot of people have had poor experiences with Figi's, but I never have. I do acknowlewdge they are over- priced. But that is part of the convenience of making payments for 3 months starting in Feb. I have ordered several times and gotten products fast, accurate,and they were fairly tasty items. The sausage and cheeses I don't think compare to Hickory Farms products, but they are not poor quality either. The cheese, honey, nut, torte is expensive @ $30 dollars, but it was a delight! The smoked hams are high quality, again they are very expensive. 9 pounder was $100 bucks! Family loved it. The little petite bite size cake flores or whatever rhe spelling is are ok. A little dry, nothing special, and slightly sweet. I was not impressed with those. Arm yourself with milk! Chocolate covered nuts are incredible! That and the ham are excellent. The santa trail mix is salty for my taste and while I ate some, it was not enjoyable. $70 bucks a month for three months is bearable and convenient.I must be lucky bc I have always been treated well by Figis.

"STEER CLEAR OF FIGI'S!!"

NEVER RECEIVED THE FRUITCAKE THAT I ORDERED FOR CHRISTMAS. ABSOLUTELY HORRENDOUS CUSTOMER SERVICE. IN FACT IT'S EVEN WORSE THAN HORRENDOUS-IT'S NON-EXISTENT!! AVOID...I WISH I COULD GIVE 0 STARS...