"I purchased a tin of christmas cookies…"

I purchased a tin of christmas cookies and when I received them there was no plastic covering the tin, Figis always has everything covered in plastic. I also received multi boxes of free peanut and chocolate covered caramels, which were Nasty! They were hard, stale and looked like they had been around since last christmas! I called and the rep told me to discard the cookies which I did and she would send out a new tin, I did not want more of the free candy. I did get the cookies and they were stale tasting, bland and looked horrible like someone drop kicked the can...Figis used to have a good name but something happened and they are not the same as years ago. I won't be ordering again.

"My 70 year mother placed a order with…"

My 70 year mother placed a order with Figis 12-4-18, realized the amount was wrong called back to correct the order customer service reps. placed a second order instead of correcting first order. Called back 12-5-18 to cancel order, waited 2 hours on hold transferred and hung up on by customer service reps. Called back today to have orders canceled waited over 2 hours on hold was hung up on 3 times, advised by so called supervisor that the orders were already shipped however automated service states orders are only secluded to be shipped. Figis is a joke and their customer service is a joke. Do not order from this company.

"always good treats"

always good treats . I haven't had to talk to customer service yet because Figis is on top of there game

"The meats and cheeses are the size of…"

The meats and cheeses are the size of snicker bars , worst product ive ever purchased

"Horrible customer service"

Horrible customer service. You have to demand to talk to a.real person otherwise all you'll receive is a canned response saying please call...I've actually ordered from here.long ago and the product is NOT worth the hassle.

"Sub standard food"

Sub standard food. Late deliveries and absolutely poor and rude customer service. Dont waste your time or money. I hope they go out of business.

"My god I got that sugar free banana nut…"

My god I got that sugar free banana nut cake boy that's very good with cup Joe. Keep up good work. I get PD I what get sugar free candy. Thanks Carlisle Pa

"Absolutely the WORST customer service EVER!!"

Absolutely the WORST customer service ever!!! A supervisor named Debra? Was so rude she hung up on me! I have ordered for over ten years and my parents did for 20 years before me. This is a huge Christmas tradition for us. This year I placed my annual order around $250 plus $40 for shipping and I received two out of stock messages. So I called and asked if I could substitute something else. They said no! Were extremely RUDE!!!! And told me all companies have out of stock issues!!! No they don’t, only your company! Then when I asked to add something to replace my order she said “have I looked in the book as she doesn’t know what she sells” then hung up on me!!!!! They lost a customer FOREVER!!!! It used to be such a great company......the CEO should be looking at all these complaints on here....This company should be put out of business for such awful and disrespectful people working at their company. If you don’t have the items don’t put them online!

"Figis DID NOT FOLLOW PRIVACY & SECURITY…"

FRAUD Authorized by Figis
Figis DID NOT FOLLOW PRIVACY & SECURITY guidelines! This company allowed a random person to open an account using my address and purchase product! Figis ran a credit check on me with ONLY my address and it was obvious the name given was not associated with my credit. Now, Figis is harassing me to make payment on a Fraudulent account.

"Figi's is true Quality"

I have ordered from Figi's for 26 years. Halloween, Thanksgiving and Christmas stuff. Merchandise comes to me quickly, it looks great, it is delicious. I give it as gifts to many people. I don't know what is wrong with all these reviews. When I've needed help, they are polite, listening and quick. Please don't believe these bad reviews. Figi's is fantastic and I've never had a bad experience. They are very nice people; you will like dealing with Figi's.