"I worked for Caremark Cheltenham for a…"

I worked for Caremark Cheltenham for a year, the management was so supportive, office staff was lovely and the team I lead was great. Thank you for helping me gorw

"Still affected by the short experience…"

Still affected by the short experience of employment I had with Caremark Bristol. This was a few years ago. The franchise owners operate, frankly, in a way of complete lunacy. I am convinced they are not mentally sound to run a franchise that revolves around the care and support of vulnerable people, or people at all. On day two of the job, the office manager went for lunch and never came back, yes really, she quit! Another staff member was expected to be on call for an entire week while her elderly parents were both in hospital on ventilators suffering from covid-19. Staff were in tears daily, franchise owners spoke to them like utter dirt. I was verbally reprimanded for not responding to harassing WhatsApp messages out of my working hours about work related tasks, before being fired on a whim of one of the franchise owners one day, after I declined to work a day off (literally refused to give a reason for firing me and stared at me until I left the room, knowing full well I had relocated for the role). Staff on the field didn't stand a chance, and poor practices were going unnoticed, uncorrected and without further training offered. I still think back and shudder at the experience I had. In ten years in the sector I have never come across individuals like the franchise owners, and that's not complimentary. These people ARE STILL RUNNING THE FRANCHISE - and appear to have given themselves 5 star ratings on google reviews - crazy.

"Absolutely shocking company,don't spend…"

Absolutely shocking company,don't spend no time with clients,always on the mobile phones,don't stay for the time they are getting paid for,basically do what they want

"LEATHERHEAD Caremark are not…"

LEATHERHEAD Caremark are not compassionate.They turn up when they please they do not want to do their job and often make up reasons to leave early but this is just a few of my issues.ive had things go missing recently and property destroyed I do not trust them to care for anyone.

"Do not use this Company "

One of the care coordinators is very dismissive and rude, whenever I call to ask questions or share concerns she is extremely dismissive and not interested, and is more or less saying you like it or lump it, almost feels like they are threatening to pull out of care. There is no compassion or willingness to talk through concerns, they are not interested never ask what the issues are, all they say is, they don't have anyone else who could work with my parents, and they've never had any complaints about this carer. My Mother is receiving palliative care and now on Fast track and my Father is very infirmed. My Mother is not comfortable with male carers providing her personal care, especially when she knows they themselves are not comfortable giving personal care to females. When we began with this company she didn't need personal care assistance, but now she does, and they are unable and unwilling to provide a female. They say they don't have a female and even if they did they wouldn't send a female and a male at the same time, even though one of the Carers told me he's been in that situation where a female carer has come in to do personal care only and males have done the rest. There is a partnership of care between two males, one is extremely diligent, reliable and goes above and beyond and the other, does as little as possible, and lets the other carer pick up the slack. One carer provides absolute basic care, serving food, administering medication and does not like to cook or prepare anything; he leaves the laundry for the other carer, always leaves the dishes in the dish rack, doesn't record the medications, last time he left it 2 days until partner came to record, even though he had lots of standing around time during the visit. This same carer unfortunately isn't sociable and finds it very difficult to connect with the clients. My parents do not feel confident in their care. Even though my father tries to instruct and share what he needs they forget like filling up the kettle so he can have a cup of tea during the night, making sure there's milk in the fridge, as he is a fall risk, and cannot get to where the milk is stored. They often forget to put his clothes out for him to dress when he gets up in the middle of the night. His last fall was caused through trying to get clothes for himself to wear out of his closet, because they didn't leave them out for him.

"Hire anyone and everyone they can get a…"

Hire anyone and everyone they can get a hold of.... DO NOT TRUST THIS COMPANY WITH THE CARE OF YOUR LOVED ONES!! YOU WILL RECEIVE NOTHING BUT NEGLECT AND ABUSE OF DUTIES

"The care provided by this company is appalling"

The care provided by this company is anything but caring. I have been subjected to late calls, rushed calls where half of the tasks are missed completely, not washed properly, and carers just turning up when they feel like it. I recently had a laek in my kitchen which has left me without any way of washing my clothes. I am double incontinent and as I do not have many clothes am being forced to wear wet and solied items sometimes for more than one day. Towels are being used day after day even thouh I o have clean ones of these. I now smell due to poor personal care. Please avaid this company if you ned care as you will not get any.

"Appalling "

We would put zero stars if we could. This company is down right out of order. They have no care or compassion. They are all franchised and the care is zero. It is just about making money. They employ vulnerable people on skilled work visas who are scared for the jobs to speak out for fear of recuperations from the management team. The carers in general are alright, however some have a poor grasp of english, which makes communication. Many don’t have the right skills need to carer properly and can be rude towards the clients. When you complain you aren’t listened too and they are not bothered. If you didn’t pay their invoice they’d soon listen!!! The company talk the talk but don’t walk the walk they offer the world but don’t deliver.

"Management Bullies"

Caremark Doncaster management are bullies to staff and service users if it doesn't go their way. They are not genuine, say one thing do another. The staff are suppose to do a 35 hours plus week but don't get anything near those hours or salaries. It’s all about the money no consideration for care or staff. Appalling company not fit to call themselves a CARE! company.

"Disgusting"

Absolutely shocking, sacked me with no reason, haven’t gave me any warning. Left me in the lurch. Please go careful with this company they have do it to other staff member ever since new management.